Question about KitchenAid 3.5-Cup Food Chopper KFC3511

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Motor spins but blade doesn't

After grinding some frozen sausage in it (it stuck several times), blade can't cut even onions. It is not the problem of sharpness. The problem is motor spins but the blade doesn't. It seems that the part that attaches blade to the motor is made of plastic and it doesn't fit the metal part correctly. So metal part spins but the blade doesn't even if there is a little resistance. If the chopper is empty then blade spins.

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My chopper KFC3511
does this too..worthless device..don't buy..
sticks..can't even chop anything you need to chop..cheese,onions nuts..celery..the tip of tge blades hold the food tight against the bowl.terrible..need my money back !

Posted on Sep 26, 2016

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If there is a shaft sleeve available from Kitchen Aid you will need to replace that and most likely the chopping blade if there is any damage up inside it.

Posted on Nov 24, 2013

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I didn't receive the sausage attachment


Good morning Deborah.

The route to satisfaction will depend on the circumstance of expecting the sausage attachment. If the Mixer was supposed to have the attachment included in the same box, your best bet is to call the manufacturer help line and just say you have a missing part. Get the UPC/bar code from the box, and be ready to quote back any printing on the box like 'Includes Rock Crusher, Turnip Turner, and Sausage Attachments'. It's not all that uncommon for boxes to be mis-packed, especially if it's being done by new-hires brought on in anticipation of holiday sales volumes. Most manufacturers will be pretty cooperative in getting missing parts sent to you.

If the sausage attachment is a separate item, say included as a special deal of 'buy the mixer, get your choice of sausage maker, cheese grater, or kitchen fan attachment' and this was shipped to you, it's pretty likely that the accessory part was shipped separately, and possibly not even from the same place. Call the vendor you bought from, tell them the situation, and ask them to confirm shipping. Sometimes, a special may generate more enthusiasm than expected, so the answer might be 'um, we sold out on the sausage maker, it'll ship in 2 to 3 weeks. Some places will be proactive in contacting you about this sort of thing, others will 'notify' you by changing the response to tracking inquiries from 'shipped 2 days ago' to 'backordered'. If you bother to check.

I recommend calling over e-mailing, if possible. Make sure you ask the name, or employee number, of anyone you talk to, so that you have a record of names, responses, and such in the event you need to escalate up through supervisors or managers.

Good Luck!
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