Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

1 Answer

Sweeper stopped after using wand

This has happened before, I will use the wand and once I put it back, the sweeper itself doesn't work. It turns off and then it won't turn back on. Days later, it will work like normal. Why?

Posted by on

Ad

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there, it's Jack at Dyson.
Most of our vacuums include a thermal cut out, which shuts the machine off if it starts to overheat. Usually this will be because the filter needs a wash, or because there's a blockage in the machine. From what you've described it sounds like there's a blockage in the hose, wand or duct.
To resolve this, please follow the steps shown in our online Support guide: http://content.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL
It's important to wash your machine's filter at least once every 3-6 months, as shown in the video above. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.
This should resolve the issue, but if you would like some further advice from our experts, please email us at askdysonUS@dyson.com. We'll be in touch as soon as possible.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on May 02, 2013

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
  • 389 Answers

SOURCE: using the wand works fine, but using sweeper - no suction

Forgive me if I'm thinking of the wrong model, but I think the DC07 has a short length of clear plastic tubing between the floor head and the fixed vacuum pipe-work. This tube can split and let air in which, of course, reduces suction at the head. You need to inspect it very carefully, as the split is often where it's really difficult to see! 
If this is the problem, a repair with tape is possible but rarely completely satisfactory. A new bit of tube is the best solution.

Posted on Apr 09, 2009

dttech
  • 4803 Answers

SOURCE: My dyson animal won't turn

There are some troubleshooting tips in the Owner's Manual that may help you with your problem. A free PDF version of the Owner's Manual can be downloaded HERE.

Also, you may find other helpful hints and support for your Dyson Animal by going directly to the official Dyson Animal help page on the Dyson web site. CLICK HERE

Posted on Jul 17, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Hello, Sir I was using the wand to pick up

    Hi there,

    Sorry to hear you're having a problem with your DC24. Please get in touch with us directly so we can provide further assistance. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, call us free on 1866MYDYSON, or email us at askdysonUS@dyson.com. One of our experts will be happy to help you resolve your problem.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jul 27, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: My handle won't stay up

      Hi there,

      Sorry to hear you're having difficulties with your DC07. If the cleaner won't stand upright, it may be because the valve carriage has become misaligned. This is easy to correct - please follow the steps shown in our support video linked below:

      http://www.dyson.com/support/help.asp?article=1376&product=DC07-SY-HEPA_US

      By realigning the valve carriage, you should be able to resolve you issue. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Aug 15, 2011

      askdyson
      • 2572 Answers

      Official advice and support for Dyson technology

        Verified Fixya Pro

        SOURCE: Our Dyson Animal DC28 is

        Hi there,

        Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

        http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL

        The correct way to wash the filters is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.

        http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL

        Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

        Kind regards,

        Jack
        Dyson Online Customer Support

        Posted on Aug 30, 2011

        Add Your Answer

        Uploading: 0%

        my-video-file.mp4

        Complete. Click "Add" to insert your video. Add

        ×

        Loading...
        Loading...

        Related Questions:

        1 Answer

        Model DC40, the wand doesn't have any suction when I want to use on stairs, etc.


        Hi there, it's Jack at Dyson.
        If your DC40 doesn't seem to have suction through the wand but picks up as normal on flooring, it's likely there's a blockage in the wand or hose. To locate and remove any obstructions, please follow the steps shown in our online Support guide:

        http://www.dyson.co.uk/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well/check-the-wand-and-hosedc40


        It's also worth giving both filters a wash as shown in the video below - in normal use this should be done at least once a month. Use cold water without detergent and at least 24 hours for the filters to dry completely before replacing them.

        I hope this helps, but if you'd like any further assistance please call our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

        Best wishes,

        Jack
        Dyson Online Customer Support
        http://www.dyson.com

        Mar 04, 2013 | Dyson DC18 all floors Bagless Upright...

        1 Answer

        I removed the handle of my Dyson DC24 to vaccum in high areas and now when i try to put the back piece back, it doesn't click. So when try to vaccum on the floor the handle just comes off.


        Hi there,

        I'm sorry to hear you're having difficulty with your DC24. The wand handle should reattach easily to the machine, locking into place with an audible 'click'. If it doesn't seem to be doing this, you may want to check you have the handle facing the correct way round, with the red release catch at the front. You may also want to check the wand and hose for any blockages - for guidance on doing this, please follow the steps shown in our Support guide:

        http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/check-wand-and-hose-step-1

        This should resolve the issue, but if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

        Best wishes,

        Jack
        Dyson Online Customer Support
        http://www.dyson.com

        May 08, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

        1 Answer

        Clip and spring fell out of wand


        Hi Brian,

        I'm sorry to hear about this - if the clip and spring have fallen out of the wand assembly, I'd encourage you to give our Helpline a call free on 1-866-693-9766 so we can provide assistance. If it's necessary to replace the wand, this should be covered by our 5-year guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide.

        We'll look forward to hearing from you.

        Best wishes,

        Jack
        Dyson Online Customer Support

        Jan 02, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

        1 Answer

        Hello, Sir I was using the wand to pick up loose dirt inbetween hard spots to get to and all of a sudden it stopped. The roller brush turns on, but when I try turning the red button on, it...


        Hi there,

        Sorry to hear you're having a problem with your DC24. Please get in touch with us directly so we can provide further assistance. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, call us free on 1866MYDYSON, or email us at askdysonUS@dyson.com. One of our experts will be happy to help you resolve your problem.

        Kind regards,

        Jack
        Dyson Customer Service

        Jul 27, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

        1 Answer

        Central vacuum won't start even after depressing the reset button on the carpet sweeper. Hose and wand appear to be unclogged.


        Is it only the power head that's not working, or the central vacuum itself? Disconnect wands from hose, turn on, and hold hand over hose end to check for suction. If none, go through first set of steps below.

        If the vacuum:
        1. Press reset button on vacuum.
        2. Check circuit breaker at the circuit box to make sure it's ON.
        3. Make sure the unit is plugged in completely.
        4. Use a voltage tester to check for power at the outlet.
        5. Check filter. If dirty rinse it with warm water, and allow to dry thoroughly. I strongly suggest having a second filter for use during drying, then just trade off using them.

        If the vacuum still doesn't turn on, consider the following:]
        Broken or worn out power switch in hose handle...Switch needs replaced.
        Broken wire in hose...Replace hose.
        Bad connection...Needs taken to an authorized Aerus service center for check and repair.

        If the power nozzle (suction at end of hose, but power nozzle doesn't work:
        1. Ensure the brush has been thoroughly cleaned of any hair, string, and other items that may have wrapped around it.
        2. Power nozzle motor runs, but brush doesn't turn when vacuum is on...belt needs replaced.
        3. Power nozzle motor does not run...All wiring, connections, and motor need to be checked.

        If you can't determine the problem with the above helps, the entire machine, including hose, wands, and power nozzle, needs to be taken to an authorized Aerus service center for complete check.
        If you don't know the location of the nearest Aerus Electrolux store, go to below site, type in zip code, and click on "view dealer list". They may also be able to send someone to pick it up.

        http://www.aerushome.com/storelocator/

        The reset button on the "sweeper" is only to start the "sweeper" motor after it has shut off due to the brush getting jammed. It doesn't effect the vacuum operation.

        Oct 12, 2010 | Electrolux Central Vacuum

        2 Answers

        The handle broke at the base of the sweeper


        Could this mean the wand socket broken on the motorized carpet head. Please provide make and modell

        Sep 03, 2009 | Vacuums

        1 Answer

        Brush roller will not turn when I star to sweep.


        maybee there is hair in it, do u know how to fix a psp that doesnt read games

        Jan 15, 2009 | Eureka 2961AVZ Bagless Upright Vacuum

        3 Answers

        Wand


        I just took my DC17 apart to determine the problem (noted above). Basically it seems like there is a 'nub' on the lower part of the extension wand. Actually, there are two on either side, one higher (white, facing the back) than the other (black, facing the front). The lower one (black) acts as a brake for when you yank the wand out - it stops the wand from coming out all the way. The little black nub is hitting the inside ribs of the hose and stopping, impeding the wand from pulling out. What seems to have happened is that the hose has constricted a little too much and the diameter is 'smaller' by just a little and therefore the nub catches. Use the trick I mentioned above to work the hose off, a little at a time. Once you get enough hose, you can stretch the hose and it will then pull out without catching. To keep it from doing it again? I am not sure, but if you were to turn the wand/hose counter-clockwise to loosen the coil inside the hose, this may just open up the inside a little bit. I have done this and it is seeming to work. So every time I use the wand, I will unwind the hose counter-clockwise a little bit and see if this helps....

        Jul 18, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

        3 Answers

        No power to head of Kenmore Progressive canister vac


        The extension wands are defective and have trouble with their plug connectors on each end. The power head has a reset button on top right but no lights mean no power which means the wand isn't connecting the power to anything.

        Sears has a new replacement -- too bad it isn't recalled so you could get it for free ($106.59 + tax + shipping). 2nd sweeper -- same problem.

        1st sweeper: I just took needlenose pliers and pulled connectors out a little further (Too bad I can't seem to make the 2nd sweeper work with this easily. It might be one of the connectors or the wiring harness inbetween with a break.) Can't buy the wiring harness for this or connectors, just the wand.

        If anyone has a working wand you want to sell me email me at hiwhatsnew@hotmail.com. Thanks!

        Mar 05, 2008 | Kenmore 22812 Bagged Canister Vacuum

        Not finding what you are looking for?
        Dyson DC17 Animal Bagless Upright Cyclonic Vacuum Logo

        75 people viewed this question

        Ask a Question

        Usually answered in minutes!

        Top Dyson Vacuums Experts

        AskDyson
        AskDyson

        Level 3 Expert

        2572 Answers

        Les Dickinson
        Les Dickinson

        Level 3 Expert

        18411 Answers

        Samyfam
        Samyfam

        Level 3 Expert

        379 Answers

        Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

        Answer questions

        Manuals & User Guides

        Loading...