Question about NorStar M7324 Telephone

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Need new voicemail within office

We have a firm that has a new business within the company that needs it's own voicemail for it's own number. The firm's line rolls over to new company's line when the line is busy, which is fine. However, we need a new voicemail for the new number so those calls don't come to the firm, or it's voicemail. Can I set that up?

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  • Expert
  • 110 Answers

Depending on your voice mail system, It can be handled using a different table for the new companies phone line and use different greetings for the four time slots.

Posted on Feb 09, 2014

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Posted on Jan 02, 2017

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sandiiii
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SOURCE: m7310

go and edit ur phone settings..its not ur fault it is by the operator..just contact ur gsm operator at call cantre and edit all the settings as he guides u........

Posted on Dec 04, 2007

ynotphone
  • 192 Answers

SOURCE: Unanswered calls will not go to voicemail

Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

Posted on Mar 25, 2009

ynotphone
  • 192 Answers

SOURCE: How do you change passwords without knowing previous passwords in order to change voicemail greeting??

Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

Posted on Apr 17, 2009

  • 6 Answers

SOURCE: Also trying to initialize voicemail, says Feature 983 inactive

Feature 983 gives cess to System Administration; This Feature will ask for a Log:

Feature 981 Opens A Mailbox your mailbox # should consist of three digits. First what is the name of your mailbox system?

Posted on Jul 01, 2009

cnavarro
  • 2460 Answers

SOURCE: Line not in service

Is says that because it's not in service :-)

To check the extenson number of the phone you're calling, go to that phone and press FEATURE *0 and the intercom button. Read the display. It should show you the extension number of the phone.

If it has names only, you're probably going to have to start with 21 22 or 101 102 etc and see what rings.

Carl

Posted on Sep 30, 2009

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Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

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First, there are two things you need to know. The DKT3010 phone will work on different Toshiba phone systems AND you can have different voice mail systems. The phone system and voice mail are separate to some extent. You need to know the model of the Toshiba main control unit and it would help to know for sure which voice mail system you have. You SHOULD have an administrator's guide for the system and voice mail or someone at the office in control of making simple changes to the system... however, depending on the company that originally installed the system you may have gotten nothing (hopefully they are still in business and you know who they are!!) Most of these systems can be programmed over the phone quickly by the company that originally installed it. There are probably passwords that you would need to know to change any programming features and if you don't know what they are you would be out of luck. Your best bet is to find the company that installed the system. There may even be a sticker on the main control unit with their contact info. Next I would try to find a local installation company that could help you get the changes made and set you up with a way to make future simple changes yourself. Get ALL the information needed to make any changes like passwords etc.. even if you do not want to do it yourself, you NEED to have this information in case the company goes out of business!

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