Question about Xerox DocuMate 152 Pass-Through Scanner

Open Question

Documate 152 Help! I've had to re-install the latest drivers due to other issues but now, when I scan using the Simplex button on the scanner, the scan gets to 90% and then shows an error to say 'User cancelled scan'. Nothing I do changes this. Why does it think I'm cancelling the scan??

Posted by on

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
  • 2072 Answers

SOURCE: error code 2019

Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Posted on Jan 08, 2008

Ad
  • 7 Answers

SOURCE: Xerox Documate 152 - Scan quality is now V.BAD!

I would go to Xerox.com and look up their knowledge base. Here is a copy of data from their site related to this problem:

Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.

The following solutions can help resolve poor scan quality.

Solution 1 - Adjust the scan settings

Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images

  • If you are scanning in Black and White, try Grayscale or Color. Some images will not display correctly in Black and White
  • You can also try adjusting the brightness and contrast
  • Note: For information on adjusting your scan settings, refer to the user guide for your scanner
Solution 2 - Clean and Calibrate the scanner

Note: Calibration only applies to sheetfed scanners.

Use the link below for instructions on cleaning and calibrating (if applicable) your scanner:
Solution 3 - Reinstall the scanner driver Select a link below for instructions on reinstalling your scanner driver:

Posted on Jan 10, 2010

dlopez762
  • 34 Answers

SOURCE: Xerox DocuMate 510 Scanner

Hello.

I am a Support Engineer with Xerox Scanners. You can download the latest drivers from our website here. Some of the software that came with the scanner is not available for download and must be installed from the disc. If you need to order a replacement disc, you can do so here for DVD or here for CD. If your computer has a DVD reader, I would recommend that option.

If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

Regards,
Xerox Scanners Support

Posted on Sep 28, 2012

dlopez762
  • 34 Answers

SOURCE: Xerox Documate 152

Hello.

I am a Support Engineer with Xerox Scanners.

I am sorry to hear that you are having trouble with your scanner. The problem is either the scanner, power supply, or outlet. I know that probably sounds exceedingly obvious, but I would recommend checking each individually.

If the power brick has been plugged in for a while, see if it is warm. If the brick is cold to the touch, it may not be functioning or the outlet it is connected to may be no good. Try turning the scanner on using the power outlet in another room (on an outlet that you know works).

If it still won't turn on, then you have eliminated the outlet from being the problem, and you can focus on the hardware. That leaves us with the scanner or the power supply. If the power brick was cold, and you know that both outlets work, I would recommend getting a replacement power supply. If it was warm, the scanner is more likely at fault and should be replaced.

In either of the last 2 situations, if the scanner is in warranty, you can call us for a warranty replacement (of which ever part needs replacing). Otherwise, you can call us to discuss your replacement options.

Replacement power supplies can be ordered online here.

If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

Regards,
Xerox Scanners Support

Posted on Sep 28, 2012

dlopez762
  • 34 Answers

SOURCE: xerox documate 152 scanner - won't scan

Hello.

I am a Support Engineer with Xerox Scanners.

If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..


We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410bsat4ube4gblqiaaaaasuvork5cyii=.

Regards,
Xerox Scanners Support

Posted on Oct 30, 2012

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Stuck at 80%


try the new version of driver

Jun 26, 2013 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

Xerox documate 152 scanner - won't scan


Hello.

I am a Support Engineer with Xerox Scanners.

If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..


We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410bsat4ube4gblqiaaaaasuvork5cyii=.

Regards,
Xerox Scanners Support

Oct 30, 2012 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

I have a problem with the Xerxox documate 515 error messge" copy of prtection failure. There is no VRS file- import dongle connected." remove all sccanner software and reinstalled, but same...


it seems that the drivers did no install correctly.
-Go to the control panel -> Programs -> add/ remove programs. -Then uninstall Kofax VirtualReScan and restart the computer. -After the computer comes back on insert the installation disk and reinstall the drivers.

If the problem persists maybe your installation disk is corrupted, try to download the latest version from xerox and try again.
http://www.xeroxscanners.com/en/us/products/drivers.asp?PN=DM515

Mar 21, 2011 | Xerox DOCUMATE 515 SIMPLEX-FLTBF W/ ADF...

2 Answers

Scans two pages and stops midway through the next page. This just started happening. I scan in bulk, archiving payables. I've tried restarting both my computer and the documate and problem still continues....


I've seen this issue happen when the wrong driver was being used. When you install the documate, it installs 2 drivers. The WIA driver (windows acquisition driver) and the TWAIN driver. Make sure that you are using the TWAIN driver.

Mar 04, 2011 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

My Documate 152 is saying paper jam but no paper jam


E08 error message which indicates papert jam is caused by lose or mis-alligned input paper tray (automatic document feeder).
Resolve issue by powering off the scanner, opening the paper path section, removing the adf, and then re-seating the adf.

Mar 26, 2010 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

How do I set teh scanner for simplex scanning rather than duplex?


Well, there is a 'one touch' button for simplex and one for duplex, which most of us would use. Other than that you might spend some time with your manual and review the setup configurations. There are a lot of options.

Nov 10, 2009 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

Xerox Documate 152 - Scan quality is now V.BAD!


I would go to Xerox.com and look up their knowledge base. Here is a copy of data from their site related to this problem:

Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.

The following solutions can help resolve poor scan quality.

Solution 1 - Adjust the scan settings

Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images
  • If you are scanning in Black and White, try Grayscale or Color. Some images will not display correctly in Black and White
  • You can also try adjusting the brightness and contrast
  • Note: For information on adjusting your scan settings, refer to the user guide for your scanner
Solution 2 - Clean and Calibrate the scanner

Note: Calibration only applies to sheetfed scanners.

Use the link below for instructions on cleaning and calibrating (if applicable) your scanner:
Solution 3 - Reinstall the scanner driver Select a link below for instructions on reinstalling your scanner driver:

Jul 08, 2009 | Xerox DocuMate 152 Pass-Through Scanner

2 Answers

Issue installing xerox documate 510 scanner using windows vista


Have a Documate 510 Scanner and keep getting the following error message: "out of memory, not enough memory for scanning device". How can i fix this?

Apr 07, 2009 | ScanSoft PaperPort Deluxe 9...

1 Answer

Xerox ducuMate 152, password recently does not work


You could reset the device, that usually resets everything - the downfall is that you will have to re-configure everything.
  1. Right-click on the One Touch icon and choose Show Hardware from the pop-up menu.
  2. The Hardware Properties dialog box opens and shows information about your Xerox DocuMate 152 scanner.
  3. Click the Properties button.
  4. To return the scanner to its factory settings, click Reset Device.
  5. Click OK to save the changes and close the dialog box.
If this doesn't fix the problem please post a comment, I will do some more research into it.

Mar 20, 2009 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

Xerox Documate 152 file conversion issues


Try saving the file on your desktop first, and see if it converts and saves correctly. Next, make sure that your external harddrive is detected correctly and visible under My Computer.

You could also try reinstalling the software and drivers. Try this first and let me know how it goes..

Jun 23, 2008 | Office Equipment & Supplies

Not finding what you are looking for?
Xerox DocuMate 152 Pass-Through Scanner Logo

Related Topics:

230 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts

Xeroxrep

Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

72 Answers

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...