Question about RCA 25202RE3 Corded Phone

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Playing music while placing customers on hold

I would like customers to be able to listen to music while on hold, how do i do this......

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Re: playing music while placing customers on hold

There are after market devices to enable one to do this... Try the link below to give you an idea.

Posted on Aug 08, 2007

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Re: playing music while placing customers on hold

Here's theuser guide, there's no mention of music on hold, not sure you can do this.

Posted on Aug 08, 2007

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2 Answers

How to stop the hold music from playing through the speaker constantly?

press [Feature] # 86
to turn off Background Music (as Nortel calls it).
F86 to turn on
F#86 to turn off

Sep 29, 2014 | NorStar M7324 Telephone

1 Answer

I need to instal a song while a call is on wait. I work for a company and we have a Panasonic KX-T7730 Corded Phone. We have a 3 line system so we need have a waiting song for when people call they listen...

You're actually looking for a promotion on hold. It's something you can find via search engine

We sell the Premier Technologies or the On Hold Plus units. The one unit comes with Message Studio 3.0 that has a "canned" Thank you for Holding message and 20 royalty free songs that a lot of customers use.

Our custom announce product is fairly reasonable, about $125 for 4 minutes of promotion which we add to our custom music.


Jan 17, 2011 | Panasonic KX-T7730 Corded Phone

1 Answer

What number do you press to listen to your hold music

To play background music press feature 86. To turn off the background music press feature #86.

Nov 30, 2010 | NorStar T7316E Corded Phone

1 Answer

We have a panasonic kx-t7630 and our background mucic is horrible. how do we change it to something else or to the radio

Is it horrible because you own the business, or are you just an employee who doesn't like the promotion on hold?

Playing the radio as BGM with only a single source is illegal unless you pay royalties. Your boss may want the customers to hear what he as to say. Your radio listening pleasure isn't his concern.

If you have a TDA100 or higher system, there are 2 music sources. With luck, you can put a radio on MOH-2, and dial *7512 to hear it. If not, then dial *7510 and don't listen to anything.


Nov 25, 2010 | Panasonic KX-T7630 Corded Phone

1 Answer


The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.

Jun 10, 2010 | Panasonic KX-T7633 Corded Phone

1 Answer

Can we change the music customers have to listen to whilst caller on hold or being transferred?

Sure, if you can find it :-)

The Music On Hold source plugs into the system cabinet into a port labelled ...MOH. Here, we use a product that fits on a USB memory stick with software to change the music. On your side of the pond, you might have different boxes, but there may be a product name or programmer source written on the MOH box.


Jan 14, 2010 | Panasonic KX-T7633 Corded Phone

2 Answers

Panasonic KX-T7730 Corded Phone

If you truly have music, it comes from a box plugged into the cabinet. The unit could be made by several manufacturers, or could be a CD player. If the talent is music with alternating male and female voices saying "thank you for holding we appreciate your business", etc. then it's probably an OHP-6000 that comes with Message software.

If you have "tones" on hold, then you need to acquire a music on hold box and make a couple of programming changes to set it up. MOH boxes and messages can be found by search engine. The keywords on hold music will get you 19 million hits.


Oct 02, 2008 | Panasonic KX-T7730 Corded Phone

1 Answer

On hold beep

Unfortunately the Beep is built into the phone itself. Other than throwing the phone away (seriously considered) you can add on hold music which at least plays sound and reduces, somewhat, the annoyance of the beep. You need to purchase a Skutch CK-7, which is an on hold music adapter that works on the phone. I do not sell them, so suggest you just google them on line. It is not great, but better than just the beep

May 12, 2008 | RCA 25202RE3 Corded Phone

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