Turn system off. pull out the power cord, wait 60 sec., then press oen to see if the CD?DVD is ejected. then you can turn the system back on.
this will reset the unti, got that advice from the Bose tech support. works just fine for me.
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Re: dvd not ejecting
Which bise system do you have ?
is it a lifetstyle system with a 6 disk cd changer ?
if so .
the disk being a dvd and being label down is in significant, the real proble is that the cassettte is mechanislly jammed with the disk as a wedge between it and the cd player part.
dissasembly of head unit may be required if you cant jam something into the cassette unit and forceably remove it. okay your disk may be scratched and the cassette may even be damaged, you could even try driving a screw into the cassette on the left hand most side to give you a bit of something to lever with. but that is your only option. a new cassette will probably be required. and dissasembly is likely especially if it feels like forcebaly removing the cassette will leave bits of broken cd player or dvd disk inside the head unit.
i should point out that if it is not a cd 20 model with a 6 disk cd cassette, do not attempt to do as i have mentioned above.
in either event i can't warranty your actions as a result of my suggestion. but i can safely assure you that a bose shop will definately get it fixed for you, and you can probably contact bose direct yourself who will definitley fix it for you. for how much howevr i am not sure.
you could alsway decide to scrpa the head unit and invest in a second hand one sourced on the internet.
sorry for your troubles, but i know how you feel when my kids insert fist fulls of coins into my car cd player. !!!!
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Completely power down the sound system, and unplug it from the wall socket. Wait a minute, and plug it in again. Power the system on.As soon as the power is on, press the OPEN/CLOSE button on the console. After a few seconds to a minute, the disk drawer will open.
try unplugging the power for 30 seconds and plug it back in and power up then hit eject, if that does not go to the players manufacturers website and search for how to reset (your model #) dvd player in the troubleshooting section, each player is "hard reset" differently, most of the time doing a hard reset will allow you to eject a disc that is not jammed, hope this helps.
I also have a bose Lifestyle 48, and the same problem has happen to me where the DVD player would not open,
Unplug the unit, Wait a few seconds, after plugging the power back in, immediately hit eject so that the player does not have time to spin up and try to read the disc again
Hi, I think the DVD disc was not positioned properly (since yo udid mention that the disc did not play) adn that it has jammed the tray. Please avoid furtherusing the unit as this may damage the eject gear mechanism. Only recommendation is to bring the unit for service and they can physically rmeove the jammed disc.
We had a power surge during a thunderstorm that dimmed our lights, and after that the CD opened as normal.
A friend suggested that I pull the power connector, press the open/close button and hold it down as I reconnected the power connector. The power surge beat me to that, so I don't know if it works. It was more than "Tech Support" could offer however.
This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.
However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....