Epson V500 scanner will not scan film

Here's an eBay listing.
http://www.ebay.com/sch/i.html?_nkw=epson+v500+film+holder
Here's the Epson store.
http://www.epson.com/cgi-bin/Store/BackCatalog.jsp?BV_UseBVCookie=yes&iref=estorehome_shopby_accessories

Make sure Epson Scan and the Epson Creativity Suite are installed correctly. See the Start Here sheet for instructions.

Make sure your Windows system is set up for scanner events as follows.

Windows Vista:
Click > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon. Click your scanner's icon, then click Properties. (When you see the User Account Control window, click Continue). Click the Events tab in your scanner's Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

Windows XP:
Click Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. Then right-click your scanner's icon and select Properties. Click the Events tab in your scanner's Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

Windows 2000:
Click Start > Settings > Control Panel, double-click the Scanners and Cameras icon, then select your scanner and click Properties. Click the Events tab in your scanner's Properties window and make sure the Disable device events check box is not checked. Also make sure the desired button is selected in the Scanner events list box, and the desired application is selected in the Send to this application list.

In Mac OS X, make sure you did not install the scanner software in Classic mode.

Epson Perfection V500 Photo Scanner

I have the exact same problem, sometimes it works and it starts warming up, but most of the time it just shows a green light and no response.

Its the lock mechanism under the lid , lift the top to the scan bed and look at the lower right hand side of the inside of the lid there is a grey swithch , move it to unlock! Voila , fixed.

Drivers for EPSON Perfection V500
Click the above link, Select the Model of Scanner and download the Drivers for MAC OS

CreativeTECH

you need to check for updated drivers from the manufacturer's website as the "old" drivers may not be completely compatible with windows 7.

this often happens when changing operating system to a newer OS

Epson Perfection V500 installed. My computer recognizes it and diagnostic note says all okay. B ut when I turn on the power of the scanner, the grren light comes on in the front for about 15-20 seconds and then the scanner makes a loud grating noise and the green light turns orange and keeps flashing. No scan is attempted. TGhe noise sounds like something that should be moving can get started -- but nothing moves when you look at it. Should I take it back where I bought it?

I have had the sam problem on 2 of the same scanners. Open the scanner cover and slide the transparency unit transportation lock to the unlocked position. Then close the scanner cover.Power it on and there you go.Somehow this little switch can get moved and there is the grinding noise and not working.

You probably need to reset (not reload) the scanner software. Start the Epson scan software. Select professional mode from the pull down menu (it lets you choose between auto, home and professional.) On the next screen select at the very bottom select configuration. The next screen should have 4 tabs, select other. The at the bottom (I think) select restore to factory defaults. This will reset your software, now you can use auto mode if you want it to make all your selections or home if you want some control or professional if you want to control everything. Don't forget to use your film holder that came with the unit and remove the white cover that is locked underneath the lid that covers the film illumination bulb.