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If the print screen button doesn't work, try to use Alt + Print Screen. If that doesn't work either, then try to re-install the software that came with your keyboard (if there is).
However, for most multi-media keyboards and mice, the CD that comes with them usually made to program the special buttons only. But I'm not sure in your case. There could be an option for you to re-program the buttons on your end, including the Print Screen button.
But if there's no way to re-program it and the Alt + Print Screen didn't help, then you may want to send the keyboard to the reseller or manufacturer for repair. It's a hardware defect.
Hi there. Hit Prt Scr on the top right hand side of the keyboard, open paint and paste the screen shot in there, the click file and save as, save the file to your desktop or documents, then open the saved paint file and you should be able to print it off.
In the old DOS days, Print Screen would send a copy of the screen to the printer.
In Windows, Print Screen sends a copy to the Clip Board. So, what you need to do is open an application like WordPad, MS Word, Paint or some other program and Paste to a new file. Then you can print the image from that file.
A side note: The PrintScreen key captures the whole screen, the ALT-PrintScreen key combination captures only the active window.