Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Receiving incoming faxes

I am having trouble receiving incoming faxes. I have a line dedicated as just a fax line. I've had the cable company check line and line is working just fine. However when I call my fax line the fax machine does nothing... it rings and rings and rings and never recognizes my fax machine. cable tech tells me that it has something to do with my settings. but i ve not changed my settings all i did was change phone companies. I've checked settings and all seems right... but then again.. what do i know.. please help!

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Re: receiving incoming faxes

Most probably your fax line internals got toasted by a nearby lightning strike.

Posted on Sep 11, 2013

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Re: receiving incoming faxes

I have one phone line for incoming and faxes. The Pixma is plugged into the modem which in turn is plugged into the telephone. Fax machine is set on receive mode. Nothing happens. What now? And how long does it stay in memory. Must i leave it on until Monday when canon tech support is available?

Posted on Jun 16, 2008

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Re: receiving incoming faxes

Try setting your fax machine to DRPD (distinctive ring pattern detection) -Press menu > receive mode settings > ok > scroll down to DRPD > ok > back --this should work -Tony

Posted on Jan 11, 2008

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Re: receiving incoming faxes

# Press the button to enter Fax mode. # Press

. # Press the right or left arrow button to select [Receive mode settings], then press the button. # Press the up or down arrow to select the receive mode that best suits your needs(you probably want "FAX ONLY" When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only), then press . # Press repeatedly to return to fax standby mode.

Posted on Aug 07, 2007

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Receiving faxes whilst connected to a phone line automaticly

Check video for 'fax receive set up' in similar model:

Manual receive: In coming call receives like telephone
Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically
Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings)
Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines)
Set up your best option as per your requirement.

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Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.

If so:

Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.

If not:

Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.

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Unfortunately, you can't just plug your fax machine into your phone line and start sending/receiving faxes. Look through your fax machine's manual regarding the distinctive ring service. Good luck!!

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Try this:

Unplug line from back of printer

Set the Incoming mode to autoswitching
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** if possible call your telephone company and set a distinctive ring pattern for phone calls

replug cable on line port at the back of printer

then ask someone to send you a fax...

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Receiving a fax

Faxes fail intermittently or with only one fax number
  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

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