Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Receiving incoming faxes

I am having trouble receiving incoming faxes. I have a line dedicated as just a fax line. I've had the cable company check line and line is working just fine. However when I call my fax line the fax machine does nothing... it rings and rings and rings and never recognizes my fax machine. cable tech tells me that it has something to do with my settings. but i ve not changed my settings all i did was change phone companies. I've checked settings and all seems right... but then again.. what do i know.. please help!

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  • btinke Jun 26, 2008

    I can send faxes no problem but can't receive. My transmission setting is for FAX Only and I'm using a dedicated line. The senders say they get a message that says busy/no signal. HELP!

  • johanquick Oct 14, 2008

    Same receipt problem. I too, have a dedicated line for faxes. I've tried both settings. Still, it rings and rings without going to a fax tone.

  • Anonymous Jan 29, 2009

    what if you don't have the option (DRPD) in the setting??

  • Anonymous Mar 21, 2014

    set fax preferences

  • Anonymous Mar 26, 2014

    phone rings; nothing prints



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Most probably your fax line internals got toasted by a nearby lightning strike.

Posted on Sep 11, 2013

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I have one phone line for incoming and faxes. The Pixma is plugged into the modem which in turn is plugged into the telephone. Fax machine is set on receive mode. Nothing happens. What now? And how long does it stay in memory. Must i leave it on until Monday when canon tech support is available?

Posted on Jun 16, 2008

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Try setting your fax machine to DRPD (distinctive ring pattern detection) -Press menu > receive mode settings > ok > scroll down to DRPD > ok > back --this should work -Tony

Posted on Jan 11, 2008

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# Press the button to enter Fax mode. # Press

. # Press the right or left arrow button to select [Receive mode settings], then press the button. # Press the up or down arrow to select the receive mode that best suits your needs(you probably want "FAX ONLY" When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only), then press . # Press repeatedly to return to fax standby mode.

Posted on Aug 07, 2007

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It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

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  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

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