Question about Konica Minolta magicolor 2500 Printer

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Multiple errors with 2 of these printers

I have 2 of these. One is a month old and keeps getting jammed paper in the transfer rollers at the bottom. The other one is brand new & as soon as I installed it, I got an error message to call technical support. I haven't even been able to get past this to print anything. Any help would be appreciated. Thank you

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Re: Multiple errors with 2 of these printers

Hi ntygrl, Other than suggest you triple check if you have remove all the packing/locking tape around/inside the new printer, am afraid not much. This particular model before discontinued was prone to paper jamming and other mechanical issue (you probably heard it on the old one clacking and whirring noise). Sorry but that's about it. Maybe you can try their customer support for repair/replacement of the new one. May I suggest a replacement (better with a newer model) even if you have to add a few more. Good luck and kind regards.

Posted on Aug 07, 2007

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SOURCE: Paper jam at transfer roller with no paper jammed

Had the same problem after cleaning the rollers also. Technical help was rubish. In the end I found some clues n fixed it. There is a flag between the rollers n if it gets stuck and or in my case the spring behind it came off, then the sensor thinks there is a constant paper jam. Undo one screw and get inside n check the spring n flag. I done this. placed sping etc back in place, put it all back together n bingo. Be carefull not to drop the screw inside and make sure the cog is properly engaged or you will get a funny noise. I can provide pics etc if needed.

Posted on Jul 30, 2009

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