Question about LG enV VX9900 Cellular Phone

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LG VX9800 Locked up

Last night I download ringtones off the Verizon website. After completing the webtone download, I was exiting the program. At that time the phone locked up, the Verizon logo came on screen and never left. I removed the battery, replaced it after several hours. Today, I took it to a Verizon dealer - nothing! They said SORRY you'll have to buy a new phone. Please help me resolve this system problem. It should not be this hard to correct this problem. Is there a reset button somewhere? Any help is appreciated.

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  • bodorman Nov 01, 2007

    i have the same problem, finished making a call and put the phone in my pocket... several minutes later, the end call screen was still on. Took the battery out and tried to restart it and the verizon screen poped up and stayed on... havent been able to fix it myself and will get to verizon later...

  • Doug Kane
    Doug Kane Nov 02, 2007

    same problem i will post my solution in the solution section

  • Jake Hanifee Jun 03, 2008

    The phone randomly "freezes." I have tried removing and replacing the battery, leaving it out for a variety of intervals, with no success. Once I power the phone back up, it functions properly until I press a number key. It doesn't seem to matter from which key pay I press a number key. After repeated attempts, with no specific pattern, the phone seems to return to normal function. I have tried charging the battery, not charging the battery, turning it on and off, etc. This phone is too expensive to fail so soon.

    Please help.

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To answer the question on the unlock solution. Its the last four digits of the cell phone number assigned to the phone. This is correct unless the security code was changed in the settings.

Posted on Mar 06, 2009

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I just forgot the passcode and now its asking for a email and a passcode and i d dont have a email or a passcode

Posted on Nov 04, 2012

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Hey, Solution
do you have the insurence if so just call up the company or go to the website and they will replace it

Posted on Nov 02, 2007

It happened to me after i had mine about 3 months. i took it back to verizon. they told me they were having problems and replaced it without a question.  my friend had one too had same problem. she went to a different verizon store and they wouldnt help her. she was told to buy a new one.

Posted on Oct 18, 2007

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Does anyone know how to fix my problem? Well it's kind of funny I was studying the buttons on my keyboard when all of a sudden I held the lock button. My cell locked up and said I neded a code to get my phone unlocked. The problem was I don't even think I put a code in the first place how the hell do I get out of lock mode?

Posted on Jan 03, 2008

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