Question about Vtech i5871 Cordless Phone

2 Answers

Answering machine... i've set the answering machine, and all other functions work, but when anyone dials my number, the machine picks up and only delivers about three words of my recorded greeting, and then hangs up on the caller. This same issue happens when I switched to the factory greeting. It plays for approximately two seconds and then hangs up. I checked to make sure the answering system was set to "on" and not just set to play the greeting and not take messages. Please advise.

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  • Anonymous Mar 19, 2008

    my phone will not take a message, and on the phone there is a flashing A and CL

  • Anonymous Mar 14, 2014

    i cant change my message on my answering machine, I moved and had my numbered changed now I cant change my message on my answer machine with my new number.

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2 Answers

Have you adjusted the message length time?

Posted on Feb 21, 2008

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  • Expert
  • 161 Answers

There is a problem with the machine take it back or send it in if it is in warranty. Or take it to a service center.

Posted on Aug 07, 2007

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SOURCE: answering machine hangs up during greeting

this problem is cause by excessive loop current from telco. the answer to this is to put a 600 ohm resistor in series with either tip or ring to the cable which feeds the answering machine. excessive loop current related issues can be the toughest problems to troubleshoot

Posted on Oct 23, 2009

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1 Answer

How do I get the answering machine to pick up on 4 rings?


Make sure you've got the machine set to answer calls, and set the number of rings to four. If you need a copy, you may download the manual here.

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Can lexmark x4650 be set to recognize fax?


For more details on how to setup your Lexmark X4650 printer for faxing, please refer to the User's Guide found on the Lexmark website.
Additional info:If you have an answering on the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated in the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.


If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

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If you have an answering machine connected to the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated to the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.


If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

I hope this helps.

Should you need further assistance, please contact Lexmark Technical Support Center.

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1 Answer

My answering machine (phone line) is picking up when I dial my fax number. How do I set my fax machine up so that it will pick up when I dial the fax number?


Either your fax machine is set to answer on more rings then your answering machine is or you dont have the automatic answer key pushed?

Determine how many rings your answering machine picks up on and then change the number of rings to a lower amount on your fax machine. To change the number of rings before picking up the line, press the "menu" key on the fax machine and use the up and down arrows to scroll until you find the "basic fax set up" or the "advanced set up" areas. I am not sure which one will have the number of rings setting. Try looking in both until you find it.

when you see it press "ok" or "enter" get in and change the amount of rings before answering. call your fax machine to make sure it picks up before your answering machine.

This should solve your problem.

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How do you set the number of rings before the voicemail picks up?


Pick up the handset.Without turning it on to dial out,press the function button.Cycle through the options with the directional pad.The choice for ring set will be in that list.When finished,press off button or press function again.Good luck! Greg

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Setting number of rings before answering machine kicks in


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I assume you have distinctive ringing since both numbers are on the same line. According to the manufacturer's specs, the fax machine supports distinctive ringing. Set it up for the ring pattern assigned to the fax number and to answer on the first ring. Then it will pick up right away when someone calls the fax machine, and the answering machine will pick up the other number.

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1 Answer

Answering machine hangs up during greeting


this problem is cause by excessive loop current from telco. the answer to this is to put a 600 ohm resistor in series with either tip or ring to the cable which feeds the answering machine. excessive loop current related issues can be the toughest problems to troubleshoot

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