Question about HP Laserjet Pro Cp1025nw Color Printer

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Cartridge not recognised!

Hi, I've replaced the yellow toner on my printer. But it keeps saying its still empty. I've turning it on and off, holding down the feed and nothing is working, can you help me please?

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  • HP Master
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Assuming it's installed correctly, removed the protection. Try unplugging it for a bit, then plug in, it should do a selftest.

Posted on Apr 30, 2013

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Printer stops printing before toner cartridge is empty.


You have to keep replacing your toner cartridge before it is empty. It could be anywhere from 1/4 to 3/4 full and the printer says that it is empty and needs to be replaced. <br /> <br /> This happens because of the sensing mechanism used in toner level sensing system. For the printer to know when the cartridge needs to be replaced manufacturers generally use a simple, and generally reliable system of infared emitters and sensors. An infared beam is shined through the toner cartridge from one side and a receptor senses the beam on the opposite side. As long as the beam can't shine through the cartridge all is fine and the printer thinks that the cartridge has toner. When the beam is detected by the sensor the printer thinks the cartridge is getting empty. All you need to do for a sensitive sensor is to block the path. The only thing you will lose is the ability to be warned when the toner is getting near empty. As long as you have a new toner cartridge on hand this should be of no consequence.<br /> <br /> To defeat the sensor remove the toner cartridge and look at both ends. There should be a clear window on each end for an infared beam to shine through. When full of toner the beam is blocked. If you have a sensitive sensor which can detect the beam before the toner is gone you will get a warning before the toner is completely gone. <br /> <br /> Carefully place a small piece of opaque tape, (masking or electrical tape) across the window to block the beam. Make sure that the tape is secure and will not fall off inside the printer. This should solve your problem and allow your printer to print until the toner is completely empty.<br /> <br /> Thanks for using FixYa and for the great rating.<br /> <br /> hardrocko

on Jun 07, 2011 | Office Equipment & Supplies

1 Answer

Where is the toner sensor on the toner holder in the DCP-7020 it keeps telling me toner is empty and toner should not be empty yet.


If you look at your toner cartridge you should be able to see a clear plastic circle. That's part of the toner level mechanism. I've gotten a few more prints out of my cartridges by putting a piece of tape over the clear plastic and coloring it black with a sharpie. However, there are other mechanisms used to gauge toner levels, and this will not be a permanent fix.

I've also gotten a little more life out of it by simply shaking the toner cartridge for about 15 minutes. It helps coat the inside and might break up chunks inside the cartridge itself.

Jun 16, 2011 | Brother DCP-7020 All-In-One Laser Printer

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I have a Konica Minolta Magicolor 1650en. When replacing color toner, I managed to install magenta and yellow, following menu prompts, but when I try to install Cyan, the cartridge doesn't...


I had a similar problem in that after changing one of the cartridges (I bought a whole set), the message "cannot rotate cartridge" appeared. I tried pressing the cartridge in more firmly and may have caused the carousel to rotate a little in the process. I cycled the power which seemed to clear the error message and allowed me to select the next cartridge to change, but upon opening the door to change it, was unable to remove the old one as it was positioned a little too high. I eventually cleared the problem by manually rotating the carousel by pressing in and holding the carousel release (see arrow) mmgazette.jpgwhile rotating the carousel downward slightly, to line the cartridge up as it appears in this picture. Then powered it back up and was able to do the normal cartridge replacement procedure for the remaining cartridges without further error messages.

Jun 11, 2011 | Computers & Internet

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Hi! I am getting a "replace toner yellow" error message. The orange lightning bolt error light is on too. Do I need to replace the yellow toner to print in black and white or is there a different error...


Specifically on the Magicolor 5430DL you can print when a cartridge is empty, but this is disabled by default. To enable printing even with a toner cartridge empty.Press the Menu Button, then press the right button until the ENGINE menu appears and press the select button.Next press the right button until TONER appears and press SelectOnce in the Toner Menu the first option should be "EMPTY" if not press the right button until you see "EMPTY" and press Select.There are two options, the default is "STOP" pressing the right button once should change from STOP to CONTINUE.While the display reads "CONTINUE" press Select.You should see the message "CONTINUE is selected"You can now print even when one or more cartridges are empty. However, the lack of the cartridge's color will be noticed in any print jobs calling for that color... (Obviously)

Jun 13, 2010 | Konica Minolta magicolor 5430 DL Laser...

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I´ve got a message on my oki C5510 mfp printer "Failed to get printer information - Check printer". I´ve checked all cables and everything is ok. The toner light and exclamation light staying lit...


Check the toners are not empty. The printer only estimates how much it thinks should be left, there is a possibilty one is empty. this is best done by removing each toner in turn and checking that the hopper in the drum is full to level with the sponge surrounding it. Next check are the toner sensors. These are small and located to the right of each toner cartridge in the wall of the printer, one could be dirty creating the error and not allowing the printer to start up completely, causing the scanner connection to fail and giving you "Failed to get printer information". On this model the scanner and printer are essentially separate units joined by a USB cable.

Nov 08, 2009 | OKI C5510 MFP All-In-One Led Printer

1 Answer

Toner Cartridge empty


does the display come up as "toner empty x"? what is the last character after the toner empty ?

where x is:
c=cyan= 6,600 pages
m=magenta=6,600 pages
y=yellow=6,600 pages
k=black=10,000 pages

Jan 06, 2009 | Brother MFC-9420CN All-In-One Laser...

2 Answers

Printing in grayscale


yes u can use it with black and white 

Nov 01, 2008 | Dell 3010cn Laser Printer

2 Answers

Yellow run out how can i still use printer?


Hi , You can try to do a disable cartridge check in the printer menu? But more than likely in order to get the full printing you might have to wait. Also you should check to see if the toner low message is set to on or otherwise when the printer runs out of ink it stops completly. Good Luck!!!

Nov 29, 2007 | HP LaserJet 3600dn Printer

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