Question about Office Equipment & Supplies
Hello! My brand new ScanSnap ix500 worked great for about 5 documents and then... nothing. Blue light is on and the icon is showing up in black/white. I use a MacBook Pro. I've gone through all of the troubleshooting steps in the "help" section of the ScanSnap Manager (including restart computer, unplug power and USB cable, etc.) and no luck. Thanks in advance for any help you may be able to provide.
Posted by Anonymous on
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Posted on Jan 02, 2017
Problem solved. Ignore the "Windows XP approval" message & continue with the fix suggested in the troubleshooting section of the manual.
Posted on Feb 18, 2009
SOURCE: When we moved offices, Fujitsu
I think the is an error between the printer and computer. But First, check the cord that connects the printer to the computer. It is possible that this cord may have been affected when it fell. Maybe that's why it not communicating with the computer.
Or, completely uninstall the printer from the system, re-install it, then try again. I hope you have the printer's software.
First, go to Start > control panel > printers.
Right click on each printer icon you see, scroll to delete and click. Make sure all the printer there are deleted.
Go back to control panel, click on Add/Remove Programs.
Disconnect the printer cord from the computer.
Uninstall every driver/software that is associated with the printer.
Restart your computer.
After your computer has been restarted, install the printer driver afresh and connect the printer to the computer.
If this doesn't solve the problem, please let me know.
Posted on May 05, 2011
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