I am missing this parts(upper and lower guide and the screw with plastic washers). if anyone knows how i can get these parts i would greatly appreciate them. i am due in a month and have tried everything to find out where and what to do about these missing pieces. PLEASE HELP :o(
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Take out four screws (two on each side) of the front railing and top bar. They are the screws holding the front railing and the top bar to the side of the crib and the dresser.
Lower the mattress to the lowest setting.
Place the toddler bed railing in place. It can go either way depending on which side of the crib your toddler sleeps. We put the taller part of the toddler railing closest to the dresser because that is where our son's head usually is.
You'll need 4 1.5 inch hexagonal screws to screw in the toddler railing. After 2.5 years, I could only find two of them, so I used two 1.5 inch regular screws that came with the crib. On the taller part of the toddler railing -- the screws go into the 1st and the fifth holes. On the shorter side of the railing, the screws go into the 3rd and the 5th holes.
If this doesn't help you can try contacting the store you bought it from.
I was missing screws and I contacted Dorel at 800-295-1980. (email at firstname.lastname@example.org if you prefer.) They were very helpful and mailed me the whole kit of screws at no charge. I provided the model # with my address. No hassles. Great customer service.
I went to the website www.deltaenterprise.com. You will have to have the country of origin, model number and the date of manufacturer or you can not get the parts. The phone number is 800-816-5304. I do not have fast you will get the parts. I called and did not have the country of origin so I will have to wait.
You know I just purchased a Childesigns crib from a garage sale thatI thought had everything needed. When I got home, we found it was missing one top plastic rod. Of course nothing will work without that. I found this webpage that sells a VERY similar product.
http://www.productsamerica.com/page65.html. It is not exact, but to be able to use the crib, this was a good option for us. Hope this helps.