Question about HP PSC 1315 All-In-One InkJet Printer

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Hp psc 1317 unable to use hp director scanning

I have recently had an operating system re-installed on my hp media center running windows xp. As expected I had to re-install additional hardware i.e printer etc. I have used the installation disc that came with the printer which was fine. However, when I try to use the hp director scanning function an error message appears:- AN UNEXPECTED INTERNAL ERROR HAS OCCURED. CLICK OK TO CLOSE THE PROGRAM, AND THEN TRY ONE OF THE FOLLOWING: - RESTART THE PROGRAM, -RESTART THE PC AND THEN TRY AGAIN, - REINSTALL THE PHOTO & IMAGING SOFTWARE AND TRY AGAIN. All of which I have tried with no success. Any ideas you might have on how to resolve this issue would be gratefully recieved. Thank you.

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Re: hp psc 1317 unable to use hp director scanning

Uninstall "HP Director" and replace with "HP Solution Center" New Updates (especially IE 7) make this application incompatible. Ed

Posted on Aug 07, 2007

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Old hp psc 1317 printer unable to install

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The hp director scan function no longer works properly. How can I correct the problem? Can I load just the hp director from the printer software?Printer is an hppsc 1210 all-in-one.

If this issue occurs, after installing the new version or revison of internet explorer then try to download the "Critical update to resolve an issue with HP Director after installing a new revision of Internet Explorer" from HP Website if the operating system is Windows XP.

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I have a 7130 office jet all in one when i try to print or photo copy it flashes colour ink out printing has stopped replace colouring cartridge , i have replaced colour and black ,but still the same .Can...

Go to and install the latest driver for your printer the check the following: HP introduced HP Solution Center to replace HP Director in 2004. While HP continues to support HP Director on products used in Windows XP and 2000 operating systems, HP Director is not compatible with Windows Vista. If you recently upgraded to Windows Vista, you will not be able to use HP Director. However, you might be able to upgrade to HP Solution Center in its place. Follow these steps to download and install the full software solution, which includes HP Solution Center. NOTE: This solution is not available for all products.

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Please visit then search or click the printer tab to the product side and search the HP Director and download it.


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HP Director simply doesn't open? Check your version of Internet Explorer. If you've recently installed Internet Explorer 7, you will need to download the update on the HP website. Go to, click "Software & Driver Downloads", enter your product, choose your operating system, and there should be an update/patch for Director issues with IE7. Hope this helps.

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Cant access HP DIRECTOR facility.


Here is the solution for your problem.Visit the link and click the button"Fix dll errors now" and your problem will be solved.

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Window vista

go to


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