Official ToonTown response:
Dear Toontown Guest,
Thank you for your bug report.
If you are downloading an older version of Toontown, you may need to
remove old files or controls that are temporarily saved to your machine
in order to update the game.
To correct the problem, you will need to delete the ActiveX control
This will force you to download the most recent ActiveX control
available the next time you play.
To delete the current ActiveX controls, please complete the following:
First let's try clearing your cache files within your browser. Within
Microsoft(R) Internet Explorer 5.0 and later, cache is referred to as
Temporary Internet Files. It is recommended that these files be removed
regularly. To remove Temporary Internet Files:
1)Double-click the Internet Explorer icon
2)Click Tools on the menu bar
3)Select Internet Options
4)Click the General tab (furthest to the left)
5)Click the Delete Files button (halfway down the screen)
6)Click the OK button
To remove cookies, do the following:
1)Click the Settings button on the General tab.
2)Click View Files.
3)Find any cookies that contain the words "GO" or "Disney" or
4)Click once on the cookie and then press the delete key on your
To remove the ActiveX control, do the following:
1)Click the Setting button on the General tab
2)Click View Objects
3)Find the Toontown Installer ActiveX Object, right click and select
If this does not solve your problem, the files may be stored at your ISP
(Internet Service Provider) or somewhere in between (i.e. your
Internet proxy). When this is the case, the only thing that can be done
is to wait for a periodic update by your ISP or Internet proxy. Updates
can occur as often as every day, however, this will depend on your
We are currently working on a fix for this that will be posted to the
Please also ensure that any other security software (Anti-Spam, Popup
Blocker, Anti-Virus, Firewall, Proxy, Script-Blocker, Age-Restriction)
is configured to allow Toontown test to connect to the internet.
We know you had a problem accessing the test site but we really need to
have the log files from the test game to address test serve issues.
We apologize for this inconvenience and look forward to seeing your
Toons in the Toontown Central Playground!
Disney's Toontown Online Member Services