Question about Kenmore Washing Machines
5d error message on my kenmore he2 plus front loader washing machine??? Was able to open washer and get clothes. No water and clothes seemed to be normally spun.
Here's a video prem mathew suggested as a solution to your problem from YouTube:Kenmore He2 washing machine washer drain problem fixed
Posted on Apr 30, 2013
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Posted on Jan 02, 2017
There is a strainer on the drain pump that is clogged. The manual does not mention this at all, it merely states the drain hose is kinked or clogged.
Under the front door there is a panel that is the width of the machine and is held in place by two screws, one on either side.
When you remove that you will see the pump and the the strainer attached to it. Unscrew the strainer (put a small pan under it to catch excess water) and remove to remove the junk accumulated.
Also, attached to the panel is another manual that refers to the error codes you are seeing.
Posted on Jan 05, 2010
We have the exact same washing machine, and the same problem. we will need to lift the front of your washer up and undo the bolts to the front cover. you will see a white round turn nob, this is the filter unscrew it (you kight plug your nose) and empty all contents, replace, screw the front plate back on and you are good to go!
Hope this helps, i wish someone would of helped us!!
Posted on Jan 31, 2009
SOURCE: f21 code on kenmore he2 plus
Clean the filter in the pump behind the bottom panel,but remember it's full of water,If it's on a pedestal you can take the pump loose from the mounting pull it out a little and put a small pail or bucket under it before you open the trap.if it isn't on a pedestal it's a bit more challenging unless your in a basement with a floor drain. Open it very slowly and let the water drain a little at a time don't take it all the way out or you'll be in for a flood....good luck
Posted on Sep 03, 2009
I'm sure this is probably too late, but hopefully it will help some else. I just had the same problem. First, unplug the power. Then take the lower front panel off and grabbed a bucket. Place the bucket under the large "plug" on your right. This is the drain. Slowly unscrew the drain plug, Hold your nose as it will probably smell. Allow the water and such to drain into the bucket. When you see the blob of wet lint drop into the bucket you will know why the machine refused to work. Make sure you clean the drain plug and screw it back in tightly. Put the lower panel back on and reconnect the power. I hope this resolves your issue.
Posted on Oct 10, 2009
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Welcome to FixYa
F21 error code is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.
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