Question about Sony DSR-11 DV / Mini DV VCR

2 Answers

Tape stuck inside

I recently put a dvcam tape into the deck after using it with the miniDV option on another job. The deck is now in a mode where it will not shut itself off, eject the tape, or react to any of the buttons I push. Instead, it jumps between trying to play the tape and trying to rewind it continuously. Is there anything I can try to do or is there a simple way to open up the machine to get the tape out and see if that solves the problem?

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  • Anonymous Sep 02, 2008

    i also have the same issue. grump.

  • jerzybondov Sep 03, 2008

    I had the same problem as this - got an error code C:31:11 popping up. Tape would play, rewind and forward wind but would not eject. Tried turning power off, on. Unplugging etc. No joy.

    Found this solution by Guest - worked a treat. Take the top off, push back the described gear. Out pops the tape. Thank you!!



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There is screws on the unit when the unit goes into rewind mode disconnect from mains and unscrew unit first check to see if the screws are scurity type haveng a hex or star shape on them if either then take to video and tv repair shop and explain that you need to remove a tape from unit you may have to pay for a small fee for it to be removed this part is all i can give but if you can remove screws yourself then locate the motor for tape ejet and load and manualy wind till tape is removed good luck

Posted on Aug 13, 2007


Yes,first remove the power to the unit, pop the top lid off, (4 screws) then u will see a controle board secured on top, there are 2 screswes on teh side, becareful not to break any of the wires connected to the board when sliding out of the way. below this board is where the tape is located. You should notice a number of visable plastic grears onthe side of the loading mechanisim. there reall is only one u need to be concerned with, It is Located on the left side of the motor, motor is located to the rear left side of the mechanisim. there u will see a long a FLAT gear, just to the left of the motor, there is a small amount of play in this gear, push this geer twords the rear of the unit and hold it there, reinsert the powersupply and press eject, this will tigger the eject mechanism and pop the tape out.

Posted on Aug 08, 2008

  • 11 more comments 
  • stinsongs Jan 12, 2011

    Thank you. Your solution worked for me.



  • MidnightHour Feb 14, 2011

    Outstanding, the gear trick worked. Thanks!!

  • Strapscan Mar 30, 2011

    Thanks this saved me! Does anyone know what this means though? Is the deck screwed? Does it need serviced now? It has VERY low hours. Is this an anomaly that you get with certain tapes? Any advice would be great!

  • simon_gar445
    simon_gar445 Mar 12, 2012

    So incredibly grateful for this brilliant solution - thank you.

  • simon_gar445
    simon_gar445 Mar 12, 2012

    Brilliant solution for tape stuck in DSR-11 problem - thank you so very much

  • Reimon Oshana
    Reimon Oshana Jul 31, 2012

    God Bless you :)

  • bryanawelon
    bryanawelon Feb 20, 2013

    Many thanks for this excellent advice and guidance. I have just done as Guest mentioned, my tape is out and once again(at the moment) the DSR11 is working fine. many thanks. Bryan

  • Tony Wade Sep 04, 2013

    Your guest solution worked great. Many thanks, life saver!!

  • John Luther
    John Luther Apr 15, 2014

    IT WORKED!!! Anymoyus is right! FANTASTIC I got the casset out, a small amount of tape was extending out from under the closed protective casset hatch, the tape was slightly crinkled. I I wound it onto the spools, reinserted the casset and it is working again. God Bless.

  • Simon-Lee
    Simon-Lee Sep 12, 2014

    It really worked. Thank you All!

  • Morteza Parkook
    Morteza Parkook Oct 28, 2014

    Thank you!!! it worked indeed

  • Ramon
    Ramon Jan 05, 2016

    Thanks Anonymous... Made my day!

  • Eddie Bello
    Eddie Bello Apr 27, 2018

    Anonymous .. thank you so much for that!!



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Posted on Jan 02, 2017

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