Question about Philips 42PF5521D 42 in. HD-Ready Plasma Television

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Lines across screen when using View On Demand channels

Hi, I've just got a Philips 42PF5521D. I've got Tiscali/Homechoice cable. When I access any View on Demand, Movie rental channels, etc. the screen gets horizontal lines/bands across it. This stops as soon as you exit out of the VOD channels. All other viewing is fine. Any help would be appreciated.

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Re: Lines across screen when using View On Demand...

Could be a couple of things causing this.

1) Obvious, but I assume that you subscribe to these services, because otherwise it could be the encryption.

2) Make sure that you have the set-top box connected directly to the TV, and not through an external recorder (VCR, DVD etc)
This would be a problem if the services were copy protected in the same way DVDs are.

You could also check the settings on the set-topbox. Make sure the video output is set to RGB.

Posted on May 03, 2008

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If the lines across the screen are made up of coloured blocks, then the problem is likely to be a weak signal.

Digital channels are broadcast in groups called multiplexes. Sometimes one multiplex may have a weaker signal than others, and so you experience problems with up to 6 channels when all others are ok.

If it is only one or a few channels then just wait and see what happens, because it may be transmitter works.

If you have problems with all channels it could be a connection or antenna problem.

If the lines are just straight lines, then try resetting the TV as follows:

Switch on the TV

Press and hold the menu button on the side of the set. The settings menu will appear. Hold until the menu disappears again.

When you release the button, the TV will take up to about 90 seconds and then reset.

The TV will then show the original screen when the TV was new.

Press ok when shown.

Set language and country settings.

Move down the list and press ok to re-install all channels.

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