Question about Gateway ID5815H-CA LX.WC502.003 Notebook

1 Answer

Audio Device its Not detected

Original Drivers installed after reinstalling windows vista, but modem and audio are not listed on the device manager. Running the driver's setup (downloaded from gateway) results on a window message that no device is installed. Audio was working fine before reinstalling windows. Maybe its taking the HDMI audio as default?

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  • Carlos Medina Apr 27, 2013

    I used a Vista DVD, I tried to use the recovery partition but it keep on failing. Its gone now, Ive wiped out the entire hard drive.

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  • Gateway Master
  • 7,627 Answers

Have you done ALL the Windows updates? Is/was the Windows Vista a OS upgrade? Did the Laptop come with Vista? Take a look here: http://support.gateway.com/us/en/product/default.aspx?tab=1&modelId=2353

Posted on Apr 26, 2013

  • 4 more comments 
  • Carlos Medina Apr 26, 2013

    The laptop was shipped with Windows Vista, which became sluggish after a few years and no recovery media was made (thats why it was reinstalled). It is all updated, drivers were installed from the official gateway download center. The only audio device listed is the Intel HDMI High Definition Audio. Modem and VIA Audio are not listed.

  • max carson
    max carson Apr 26, 2013

    I found Liteon modem 7.80.4.0 ver. date 5/21/2010 and VIA audio 6.0.01.7920 ver. date 5/21/2010 for Windows Vista 32bit here:http://support.gateway.com/us/en/product...

  • Carlos Medina Apr 26, 2013

    Hey I really appreciate that you keep finding the drivers and take the effort to link them here, but honestly I already downloaded them several times from gateway and official manufacturer sites, all prompting that theres no such device. Windows its not detecting them, not even as unknown devices. I apology for my rude english, it is not my natal language.

  • Carlos Medina Apr 26, 2013

    I think I wasnt clear about where the audio devices werent being listed: on the device manager of windows theres only one audio device marked as Intel HDMI High Definition Audio, maybe you tough I was talking about the drivers download page.

  • max carson
    max carson Apr 27, 2013

    OK I think I understand. When you did the reinstall, What did you reinstall With? A Windows Vista DVD? Or did you use the Recovery Partition? Do you have a Recovery Partition?

  • Carlos Medina Apr 27, 2013

    I used a Vista DVD, I tried to use the recovery partition but it keep on failing. Its gone now, Ive wiped out the entire hard drive.

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Posted on Jan 02, 2017

sandrew
  • 2961 Answers

SOURCE: i have the window vista soound problem

The notebook i assume has the realtek sound chip, but at the moment their site is down so click on the link below and download the Vista sound drivers and see if they work for you, but it could be that your motherboard manufacturer does not yet have any supported sound driver for Visat. http://drivers.softpedia.com/get/SOUND-CARD/REALTEK/

Posted on May 01, 2007

gpetti2009
  • 92 Answers

SOURCE: Device Drives Missing off my Gateway M405

This is the link to the site for all the Drivers for your laptop http://support.gateway.com/support/drivers/search.asp?param=m405&st=kw
the best way to do this is create a folder name it laptop drives and save the all the drivers there ,after you download all of them install them one by one

Posted on Mar 23, 2009

SOURCE: Gateway 450rog Audio problem

I have just re-imaged a Gateway 450 ROG for a friend of mine on the website the audio driver is found (http://support.gateway.com/support/drivers/search.asp?st=pn&param=3501353) under the heading Sound Downloads. This unzips a list of files C:\cabs\9520522
Readme.txt
stac97(security catalog)
stac97(control panel extension)
stac97 (setup information)
stac97(system file)
1. From the Start menu, click Control Panel.
2. In Control Panel, click Performance and Maintenance.
3. In Performance and Maintenance, click the System icon.
4. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
5. In Device Manager, click the plus sign (+) next to Other Devices, and then double-click Multimedia Audio Controller.
6. In the Multimedia Audio Controller Properties dialog box, click the Driver tab, and then click Update Driver.
7. In the Hardware Update Wizard dialog box, click Install from a list or specific location (Advanced), and then click Next.
8. In the next dialog box, click Search for the best driver in these locations, and then click Include this location in the search.
9. In the text box, type: C:\CABS\9520522. Click Next.
10. Click Finish.
Now once installed sound only comes from using the headphone jack, the external speakers get a little sound if the volume is turned up to maximum.

Hope this helps

Orvell Tucker Jr.

Posted on Jul 31, 2009

ap-it
  • 53 Answers

SOURCE: drivers for other device - gateway laptop

You will find the drivers needed from this URL: http://www.acer.co.uk/acer/service.do?LanguageISOCtxParam=en&miu10einu24.current.attN2B2F2EEF=3734&sp=page15e&ctx2.c2att1=17&miu10ekcond13.attN2B2F2EEF=3734&CountryISOCtxParam=UK&ctx1.att21k=1&CRC=3713735360

If this has helped you then please rate me!

Posted on Aug 23, 2009

  • 4044 Answers

SOURCE: gateway M6866 WINDOWS 7-CANNOT FIND DRIVER AUDIO

Did you upgrade to Windows 7 or did the computer come with it? If the computer came with it and it stopped working try running the restore disk and restore to factory default. If you upgraded to Windows 7 your stuck because not all vendors provide drivers that support that version of Windows. You can try running the device in compatability mode but that really doesn't work that often. Check with the device manufacturer for updated drivers.

Posted on Sep 08, 2009

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? mark means no sound driver install or errors in Device Manager. u can check ur mother board cd room or can search ur audio driver in web or below may be ur answer


Question: Where do I locate motherboard sound drivers?
Answer: Users who have motherboards with on-board audio (often with VIA, Realtek, or C-Media chipsets) may have issues with their audio or AC'97 errors in Device Manager. Often this is caused because the operating system has been reinstalled and the motherboard chipset drivers are not installed. To resolve this issue try following the below steps.
Let Windows redetect drivers
If you have not recently reinstalled Microsoft Windows it's possible that your audio drivers are simply corrupt. Open Device Manager and remove all devices under "Sound, video and game controllers" and any "Other devices". Once removed reboot the computer and let Microsoft Windows re-detect the audio drivers.
Motherboard chipset drivers
Reinstalling the motherboard chipset drivers will usually resolve this issue. If your computer came with a Motherboard CD, install the chipset drivers from the CD and the sound drivers if also available on the CD.
If you do not have a motherboard CD, obtain the motherboard chipset drivers from the motherboard manufacturer.
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If after installing the motherboard chipset drivers you continue to have issues install the sound drivers. We suggest you download the sound drivers from the computer manufacturer or motherboard manufacturer.
A listing of motherboard manufacturers and their drivers can be found on our motherboard chipset drivers page.

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Guide to troubleshooting Windows audio and sound problems
>>> Troubleshooting Overview
> Summary of steps that follow
  • Read the "Things to know before you start" section to understand some basics
  • At any point, consider a System Restore especially if your device suddenly disappeared or a driver problem just started occurring
  • Find your audio device(s) in Device Manager
    • If not found, check if onboard audio is disabled in BIOS
    • If found and it has a yellow icon, there's a driver error. Try reinstalling the driver
    • If found but it doesn't appear with a yellow icon, the device driver is working properly
      ==> Check if the device is using a generic driver from Microsoft or using a hardware specific audio driver (you want the hardware specific driver)
      ==> Next, look at the "Automated FixIt Tools and Other Help Guides" section. Try running the Microsoft Automated FixIt tool. If that doesn't help, you can try reinstalling the driver, checking your default playback device is set correctly and/or start looking through the other Help Guides for more help and tips
  • Also, see the "Notes and Tips" section towards bottom of this post for more debugging hints
> If you'd like more help with your specific problem
You need to create your own new topic / thread along with a problem description (see HERE)
  • Include info about: your computer make/model, Windows OS version and of course a problem description. ALSO, if you have an addon sound card include its make/model as well
  • Create your new topic in either the Audio and Video or Device Drivers forum - whichever one you think is suitable to your problem
> Only general comments, general questions, clarifications and corrections, etc. should be posted as replies to this guide


>>> Things to know before you start
> Windows doesn't need a sound card or audio drivers to generate simple beep tones
Don't assume your audio "worked for a moment" just because you heard beeps (e.g like error beeps)

> Integrated Audio vs. Addon Sound
  • "Integrated" audio is the audio device that comes built into the computer's motherboard. Integrated audio may also be called "onboard" audio.
  • "Addon" sound is an audio device not on the motherboard. For example, if you add a sound card for your machine, it's addon sound. Addon sound may also be called "offboard" sound
> AC'97 vs. High Definition Audio
AC'97 was the first audio standard for computer sound (It was created by Intel in 1997). AC97 audio was superceded by High Definition Audio (also called HD audio) in 2004. It often helps to know whether your audio device is AC97 or HD Audio
  • All newer soundcards/audio devices are HD Audio. (I'd guess all audio/sound cards built since at least 2007)
  • Look at the audio device name in Device Manager
    ==> Names for HD Audio devices always include words like HD or High Definition within the name. Examples
    • Computer 1 on the left: Computer 1 has two audio devices (fyi: Computer 1 happens to have two sound cards: It has both integrated audio plus an add-on sound card). Look at the device names. You can tell from the names that both devices are HD Audio
    • Computer 2 on the right: Computer 2 only has one audio device. Look at its device name. You can tell from its name it's not HD Audio therefore you know it must be AC97)

> Generic vs. Hardware Specific Drivers
Microsoft provides generic audio drivers in Vista and Windows 7. If Windows can't find a hardware specific driver for audio, it may load its own generic driver. The Microsoft generic driver usually doesn't provide fully functional sound (and, often, microphones won't work with the Windows generic driver)

To see which driver an audio device is using
Open Device Manager, rt click the audio device, select Properties
..> If there's no Driver tab or the Driver tab shows Unknown, no audio driver is installed
..> If the Driver tab shows Microsoft, the audio device is using the generic driver



>>> Troubleshooting: First steps
> System Restore
At any point, consider a System Restore especially if your device suddenly disappeared or a driver problem just started occurring. System Restore will inform you if the restore attempt was successful or not. System Restore doesn't affect your personal folders and data
==> How to Restore a Windows XP system to a previous State using System Restore
==> Using Windows 7 or Vista System Restore

> Verify your audio device is detected
Check Device Manager. Can you find your audio device(s) listed? Does it appear with any special icons?

Device Manager icons
==> Yellow icons with a black exclamation point indicate a driver problem
==> A "down arrow" indicates a disabled device in Vista and Windows 7
==> XP uses a yellow icon with a red X for disabled devices

To check Device Status
==> Rt click the device, select Properties. Check Device Status on the General tab. Is Device Status = "This device is working properly"? Or is there an error code number?
==> If Device Manager says it's "Working properly" yet you still have sound problems, suggest you next see the "Automated FixIt Tools and Other Help Guides" section below. Run the Microsoft Fixit tool for Sound. If that still doesn't work, try a reinstall and look through the other help guides listed below. Also check your default Playback device setting (see "Notes and Tips" below)

When looking for your audio devices in Device Manager
  • First, look for your audio devices under Sound, video and game controllers
  • Next, see if you have an Other devices category. If the category exists, check each it lists
    When Windows can't identify a device, it gets lised under under "Other devices". "Other devices" are also called "unidentified devices" "Other devices" often appear with generic names. Example
    ==> On left: "Multimedia Audio controller" is a generic name for an unidentified AC97 audio device
    ==> On right: "Audio Device on High Definition Bus" is a generic name for an unidentified HD Audio device
  • If you can't find your audio device listed in Device Manager, reboot and look a second time. If you still can't find it
    ==> Note if you're still running XP SP2 you need this MS KB installed for HD Audio support. (XP SP3 and all versions of Vista and Windows 7 already include HD Audio support.)
    ==> Check if your audio is disabled in BIOS. Look for a BIOS setting named something like Onboard Audio orIntegrated Audio
    • If you find it, it should be set to ON or ENABLED or something similar
    • Not all BIOS provide this setting. Tho also be sure to search through all the BIOS menus to look for it
    • For more about how to enter BIOS menu setup see HERE. You can also check your system/motherboard provider's Support site for their documentation
> Reinstall the audio driver
Different methods of reinstalling are listed below. If the first two don't help, find the driver on the vendor site, download and install it yourself. If the driver installation seems problematic or the old driver installation seems to interfere, check if you have the option to first uninstall the current driver installation yourself from Add/Remove Programs
  1. Reinstall using Device Manager
    > Rt click the device, select Uninstall. Reboot. Windows should redetect and reinstall the device on startup
  2. Let Windows search for an updated driver
    > Rt click the device, select Update Driver. Follow the prompts. Allow Windows to search the internet for an updated driver
  3. Check if the audio driver is listed in Add/Remove Programs. If it's listed, uninstall it
    For XP, look in Ctl Pnl->Add/Remove Programs. For Vista and Win7, Ctl Pnl->Progams and Features

    Here's why: Some audio driver installers create an Add/Remove Program entry for the driver. (It's entirely up to the vendor and how they chose to write their driver so you may or may not find an Add/Remove entry)
    • When you uninstall using Device Manager, driver software is uninstalled but it's not deleted UNLESS Device Manager specifically offers you a delete option. This is also why Windows can reinstall a device on reboot when driver software is uninstalled (but not deleted)
    • "In theory" a new or updated driver should uninstall and delete old driver files itself when it runs but this isn't always the case. It never hurts (and sometimes helps!) to run the Add/Program uninstaller yourself if you find one
  1. Find an updated driver manually
    > Create a System Restore point before trying to install the new driver
    > Check vendor sites for their Support or Download link. Do an internet search or look at the topic HERE for links to many vendor sites
    • If you bought a complete PC system (e.g. from Dell, HP, Sony, ASUS), check the PC system provider first
    • If you bought an addon sound card, check the addon sound card provider
    • If you bought your own motherboard, check the motherboard provider
    • Check the audio chip provider on your soundcard. When looking for drivers based on the audio chipset note
      ==> Audio providers (like Realtek and IDT Soundmax) often provide both the audio chipset and the driver. While general chip makers (like Intel, SiS, and Via) usually provide just the chips. They rely on (and will point you to) someone else's driver that works with their audio chips (such as drivers from Realtek or IDT Soundmax)
  2. Find an updated driver using DriverEasy
    > Create a System Restore point before trying to install the new driver
    > "If it ain't broke, don't fix it". Only install DriverEasy's audio driver updates
    ==> DriverEasy returns every driver update it finds including "beta" (pre-release versions). Newer is not always better. Only update the driver if the device isn't working
good luck

Jan 13, 2008 | Acer AOpen AW 37 Sound Card

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