Question about Philips HTS-6500/37 System

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DVD load / eject problem

I have a Phillips HTS6510 Home theatre system which has worked fine until now. I watched a film on it 2 days ago and left the dvd in the machine. I keep it on standby and have just pressed the eject button - but it does not do anything - instead I get a message on the system saying "Close" and it seems as if it keeps flicking to "Load", but then back to "close" again. Is the disc stuck? Is there a technical problem? Can I fix it myself? Please help!

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  • bruceter Dec 27, 2007

    I have the same problem...a CD that won't eject. Just called Phillips support this morning, but to no avail. Unfortunately, I'm about 20 days past on the 12-month warranty. They'll send me a new unit for $186. I don't think I want to try this unit again.

  • Anonymous Mar 10, 2008

    Philips HTS6510.

    dvd disc will not eject.

    Keeps displaying close.

    Any trick to eject dvd disc from machine?

  • Anonymous Apr 26, 2008

    This is my second HTS6500 and I am experiencing the same problem in that it wil not reject (or play) my CD. The first one did the same thing and SAMS Club replaced it under warrenty. Does anyone have a fix?

  • richardimper Apr 27, 2008

    I did have the same problem(,philips  hts6510 ) I put a  disc in and the screen says close and the player did nothing. doesnt play and doesnt eject. I tried pressing stop and pressed 2  5 9 on the remote to no avail. I have emailed philips and I hope to receive a news soon. 

  • JerseyS Jun 03, 2008

    I've owned the hts 6500 for almost two years now and it has worked incredibly well until a dvd got eaten alive. Like the others on this site, I tried the CLOSE-2-5-9 and that didn't work. I called Philips Customer Service and they suggested unplugging the system and then plugging it back in. That didn't work. Their only other option was to have them ship me a new system at a cost TO ME of $170+. I don't think so!!!

    So, I decided to take matters into my own hands and bust the little fella open. It was pretty easy to open except for the fact that it required a funky type of screwdriver, (torx head), that I was able to pick up at my local Sears Hardware. Once I removed the cover, (only the main back cover has to be removed, not the front cover where the display is located), I plugged it back in and tried to eject. I saw the spring mechanism that ejects the dvd and a spindle wheel that operates the mechanism. The wheel was spinning, but the dvd was not ejecting, so I just used a small screwdriver to push the spring and then the dvd came out. While I still had the cover off I tested it numerous times and it work fine. If you attempt this, which I recommend, be sure to put the screws in a safe place when taking off the cover. They're tiny suckkers and easy to lose. GOOD LUCK!!!

  • Anonymous Jan 10, 2009

    I have the same Issue, I have had this thing for 4 months now and there is a DVD stuck in it. Nothing like paying $300 for a machine that will not eject your DVD. The sound was great while it worked, but now that you can't watch movies on it what a odd shaped paperweight!

  • Anonymous Mar 22, 2014

    The system says the disc is loading but becomes stuck. It won't sit down in the tray. It is not under warranty. How much would it run to have it repaired? Or would I be better off buying a new one? Please help me with the home theatre system.



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This is a solution to all those who have either a DVD which does not load and which cannot be ejected and also to those who have the system stuck in MP3 mode. The solution is the same for both problems. Unfortunately due to the design of the HTS6510 it’s not a simple job but if you are methodical and take your time then most people should be able to do it.
 I personally think the problem stems from dust building up on the laser. I noticed that the extraction fan at the back of the unit draws air, partly, in from the front slot and over the DVD and (Sony) laser.
Anyway I’ll talk you through what I did but please be aware that this is not a screw by screw, connector by connector account.
You’ll need a small torx screwdriver (the unit is put together almost exclusively with a single torx screw size),  a very small Phillips screwdriver and a pair of snipe nosed pliers. Also a couple of small bowls to hold the screws in will be a good idea.
Firstly make sure the unit is disconnected from the mains. Then begin by undoing  the four torx screws at the back of the unit which are holding the cover on. Then remove the silver plastic side sections by sliding them towards the back of the unit. Under these you’ll see two more torx screws to be removed on each side. Remove these and you can then remove the top cover.
DVD load / eject problem - 90f4437.jpg

Have a look at the first attached picture. You should see the same thing with the lid off the box. I’ve labelled all of the assemblies up. There are four circuit boards which are arranged two on the top and two underneath these. You will be removing the top two (Audio amplifier board and the power supply board).
The aim of the game is to move the front section (the bit with all the control buttons on) away from the main section so that you can get access the to the DVD housing (this is the player unit where your DVD is housed). The front section is attached to the main section by four plastic clips (the plastic barb to metal slot type). Two are accessed from the base of the unit and more on each side. Don’t unclip these yet because the circuit boards are attached by ribbon cables which attach to the front of the unit . It is these ribbon cables which must be disconnected before the front can be unclipped and access can be got to the DVD unit. There are also a couple of bonding leads which attach the front of the unit to the ain chassis. These have small spade (push on) connectors and are very simple to remove.
You don’t need to disconnect all of the ribbon cables – just enough for you to be able to swing the front of the player out of the way.  Make sure you mark any connectors which you disconnect in some way so you remember where they connect to when you re-assemble the unit. I used a permanent marker to put a series of dots on the ribbon end of the connector and board end of the connector. (i.e. one dot on each denotes a pair, the next pair has two dots etc etc.)
Some of the leads which you will need to disconnect are attached to the two processor  boards which sit below the two uppermost circuit boards. Gain access to these by removing the four screws (one on each corner) holding the power supply board onto its mounting (there is also a nylon support in the middle of the board – squeeze it with a small pair of pliers to release the board).
Next remove the black plastic insulator sheet below the board. With this board removed, the metal shelf which the Audio amplifier board is attached to can now be removed. Note that some of the screws on the external back of the unit will also need to be removed before you can do this. You don’t need to take the audio amplifier board off the shelf – just remove the shelf and audio  amplifier board together.


You should now have an assembly which looks like my second picture. As with the top two boards unplug the connectors on the boards to allow the front section of the dvd player to be moved away from the main part of the system. Again don’t forget to mark the connectors so you know how to re-connect them.
If you have got this far you are doing very well!  I then undid the four screws holding the dvd housing and unshipped the entire housing, but with hindsight this wasn’t necessary. There are four Phillips screws holding the top cover of the DVD housing on. Remove these with your Phillips screwdriver and lift off the lid.
You can now remove the DVD / CD. At the same time carefully remove any dust which has accumulated in the DVD housing. Take care not to damage the delicate lens or its assembly. I used a dry cotton bud but a blast of dry air or a lens cleaning brush would be an even better choice.
Once the dust is removed refit the cover the DVD housing and assembly is basically a reversal of the dismantling. Once its all back together switch on and they system will be back to normal. If it doesn’t switch on – open it up and recheck your connectors – most likely one of them isn’t properly engaged.

Posted on Nov 02, 2008

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Had the same problem. The player ate a rental disc!!! instead of calling philips I used the torque screwdriver (found at any local hardware store, they're star shaped) and opened up the baby. Getting the DVD out is NOT A SIMPLE FIX. some dvd players you can open and just grab the disc out without too much effort (believe me i've done this many times before). After a lot of effort I got the disc out. But out of curiousity called philips and it was under 12 months so they will replace it. However if you have no choice and must open up the mouth of the whale to get your disc out, read ahead.

Ok 1st of you'll need a maximum of 4 tools. A star shaped screw driver (torque screw driver), a really small "philips" head screwdriver (the kind used for glasses), a flash light (if needed), and a small tray (to hold all the screws). Use the torque screw driver to take all the star screws out. Now the system is open.Now is the tricky part. In order to remover the tray you will have to remover the wires on the circuit board. Color code them with a marker so you can remember which one goes where. REMEMBER be very careful, any fast move and you'll forget what went where and now the system is worth zilch!!! after removing the right wires (you'll know which ones until you can actually access the disck tray) use the really small screw driver to open the disk tray, ( i think there are a total of 5 really small screws on the tray) move really slowly and if needed take a pic with a camera as soon as you open this baby, just in case. now the disk is in front of your face grab it and put everything back together, this should be easy if everything is color coded. As a final advice to the poor soul who is put through this, this is a very tedious task, it requires patience and calm hands. Don't work with an inpatient partner who wants to rip open the player. Finally,try to do it in one sitting so you can remember where everything went. GOOD LUCK!!!

Posted on Oct 28, 2008

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I dont know how to prevent the problem, but you can get your disc out by turning off the system and then turning it back on and pressing "Eject"as soon as it powers back on. The "Load" appears for a second and as soon as it does you can press eject and it should spit it back out. Just make sure you hit eject before the disc starts spinning.

Posted on Jul 03, 2008

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The screem does not shows anything

Posted on May 04, 2013

Contact philips tech support there is a known issue with the loaders on this model

They have issued a tech bulletin to their service centers with the solution of replacing the dvd loader with an improved version and also a updated firmware to improve loading times

As a service engineer i can confirm this will solve your problems

Posted on Sep 14, 2008

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I had the same problem, I have only had my unit for about 1 month. I sprayed some dust off spray, (you know the stuff you spray on your keyboard). It read this disk and ejected it with about 10 seconds, hope this works for everyone else.

Posted on Jun 15, 2008

I've run into the same problem and I'm a year past warranty on mine. I tried the luck. Their CS Dept. only suggested that I buy a new one at $177.00. Whatever!!!...I tried cracking it open, but the screws that were used to hold down the cover, I can not figure out what they are. They have some straing star pattern on the head. Has anyone come up w/ a solution??

Posted on Jun 01, 2008

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Hi Glenn,
I had exactly the same problem, in August, with my new HTS6510. Played a film and then I attempted to play another and all I got was "close." DVD was trapped in the machine. Same thing happened to another guy but don't know what he did about his problem. Mine went back a day later and was eventually replaced with a new one. The DVD was returned to me by post. It seems as if the HTS6510 has a few quirky problems. Did you solve your problem and if so how? Just in case my replacement starts acting up.

Posted on Dec 11, 2007

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