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first check this site for the error codes.
The error code E020 refers to a density problem with one of the Drum Units.
ur hopper motor has jammed and it is not allowing the toner to go to the developer just open the hopper motor and put it into the developer or remove the connecter attacted to the developer. it will work . there is a gear actually on the motor which breaks.
So the only sol. is to replace, if it is under warranty caontact the customer care..
Dont forget to rate me as fixya..
Workaround : It's possible that there is a poor drum ground from the static eliminator brush. You may need to replace the static brush with the drum grounding leaf spring from a CLC 350 (part numberFA5-9308-000). Follow the procedure in technical publication CTP.NO 700/800-69. Error : E020 sub code 0440 and light density on all colors
Workaround : Check the developer assembly movement, i.e. up & down and that the magnetic roller is turning. Check the EPC readings, laser output, fold back mirror, and the connectors for the developer and the developer bias contacts. If all the above checks are good, then the problem can be with the AC voltage output of the developer bias HVT. The DC-voltage for the developer bias is split between two colors ( magenta & yellow ) or ( cyan & black ). The AC voltage is supplied for all four colors and it's loss will be seen in all the colors whereas the loss of the DC voltage would affect only two colors. To fix the problem replace the developer bias HVT part # FG5-3068-060.
Did you change the Magenta stater/ developer? A E020 code is saying that the toner desity is low. Try replasing the developer and run the ATDC for Megenta and see if that helps. You may have a problem with the developing ass'y it self. You may be able to take another colors dev. ass'y with the hopper open and see if the code goes away. The sub code 0124 means that it is the Magenta dev. ass'y