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I had the same problem today. Turn off phone, remove battery. Take Q-tip and use rubbing alcohol to clean the ball...this will also clean the contacts inside. Make sure to move the ball around while putting the alcohol on. You dont need to drown it..just enough to get it covered. Once dry, put battery in and then turn on phone. It should work...mine is working fine.
This is a common problem with the bold 9000 , try taking it to a dealer shop they can change the ball for a very small amount of money. Or else if its under warranty send it back to RIM.
Next time go for the New bold , they got rid of the bal l completely and they have a new track pad
You can purchase a new track ball and retainer ring off of ebay for less than $5.00 and its very easy to install. just line up the tabs and push down on the chrome retainer ring till its flush with the buttons. Just search for key words "blackberry track ball" on ebay.
Hi, 1) Try to re-install the BlackBerry® Device Software using the application loader tool, before you re-install the software please back up the BlackBerry smartphone data. 2) The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in conjunction with a desktop computer. In the event debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem. If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.