Question about Xerox Document Centre 420 DC Laser Printer

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Scan failure When I turn copier on after warn up. I see follow default / clearance instruction key operator -- scan failure, scan default, scanner fault

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Anything with scanning problems on this machine, would require a service call.
Turning off and wait for at least 30 seconds and powering on the machine "Might" get the machine back to a good "Ready" condition.
The problem might be a bad scanner motor gear or even curciut board. There might even be some major binding that might knocked out some sensor, giving this condition.
Most times, a service call needs to be placed with Xerox.

Posted on Nov 03, 2009

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Scanner only scans half of image!


Does this problem also happen when you try to make a copy using the Copy button on the printer operator panel? You can try to reset your printer to factory defaults. Follow the instructions in this article on How to Restore the Factory Defaults on the Lexmark X6100 Series.
I hope this information has been helpful.

Feb 25, 2011 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

1 Answer

Scanner error code


This generally indicates a driver error.
Download and run the Scan Diagnostic utility
  1. Download the HP Scan Diagnostic utility .
  2. When prompted, select Open or Run to start the download and run the installer, and then follow the on-screen instructions.
  3. Try the scan again.
The Scan Diagnostic utility checks the physical connection between the device and the computer and address the issues with the following components of the scanning software:
  • PML (Printer Management Language)
  • Yellow DOT4 entries
  • Scan Folder
  • Registry Mismatch
  • HP Digital Imaging Monitor
  • Multiple HP Digital Imaging Monitors
If an error condition is identified with any of these items, a red X ( ) appears next to the item. If there is no error condition, a green check mark ( ) is displayed next to the item. The utility is equipped with a Fix button to correct the error conditions.
Run the Unexpected Internal Error and Communications Failure patch
  1. Download the patch for HP Image zone/photo, imaging unexpected internal error and communications failure.
  2. Double-click the patch to install it on the computer.
  3. Try the scan again.
Try scanning without HP Imaging software
Try to scan with the built-in feature of Windows operating system called Windows Image Acquisition (WIA). To perform a WIA scan, follow these steps.
  1. Make sure the product is turned on.
  2. Click Start , and then click Control Panel .
  3. Click Printers and Other hardware , and then click Scanners and Cameras .
  4. Look for an icon for the product.
    • If there is not an icon for the product, click here to uninstall and reinstall the software .
    • If there is an icon for the product, click the icon, and then follow the on-screen instructions to scan images or documents to the computer.

Sep 21, 2009 | HP J3680 Officejet All In One Printer

1 Answer

SCANNER FAILURE


Fault connected with feeding the current or controller, main of the processor, you should apply to service, this difficult fault

Mar 23, 2009 | HP 290 Color Copier

2 Answers

Scanner will not move when turned on It will move if i force it.


If the scanner Fails it will give this message, Try the steps bellow to check if it can be cleared.

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing a test page or make a copy

If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit

Good Luck

Sep 29, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP officejet 6110 all in one scanning


LOOKS LIKE YOU HAVE A MECHANICAL PROBLEM , need to check the motor , guidance path where the bright light travels , needs to be serviced , hope this helps

May 05, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Office Jet K60xi Scanner Failure


Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

Apr 25, 2008 | HP OfficeJet k60xi InkJet Printer

1 Answer

Scanning a document


Hi,

The full version All-in-one software need to be installed to scan.

However, you haven't informed anything about the version of operating system that is installed in your computer. However, please follow the below given instructions to scan.

For XP:
=====

Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.

Follow the below steps to Scan using WIA

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

For Windows 2000/Me/98
====================

Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click Programs then Click Accessories then Click Imaging.

3.From the Imaging application, click File, and then click Select Device.

4.Select the HP all-in-one device from the TWAIN source list.

5.Click File, and then Acquire Image.

For Vista:
=======

Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.

Scanning with Paint:
1. Click Windows.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

You can use all the above given instructions to scan.

If the full version All-in-one software is installed, please follow the instructions from the below article to get the issue resolved.

Here is the web document:

================

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpu04515

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

Hope the above information will be helpfull.

Wish you good luck!

Regards,
Lawrence

Mar 08, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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Dear Sir, I am very happy if you could talk to From Rector Divine Union Seminary Ayyappankavu P.O . 680 751 Mulayam Trichur 0487 2315166 To Manager Customer Care Xerox India Ltd 20th Floor DLF Square Jarcada Marg M-Block Gurgaon ? 122 002 Email: Digital.solutions@xerox.com Respected Sir, I am writing this letter to bring to your kind notice and attention a serious problem concerning the Xerox 0420 photocopier. We had purchased the machine on 06-12-2007 from your noble institution paying a huge amount of money. It is very sad to say that it is the second time that the copier is not working well and needless to say that there was no necessity of replacing the drum cartridge either. That is to say that we have not taken even 12,000 copies. Within this time we had to replace once HVPS which costs nearly 27,000/- rupees. We replaced it on 11-10-2008.Again we are confronted with the same problem. The machine is not working well again due to the dysfunction of HVPS. It is also very sad that this part cannot be repaired. When we use the copier the copies are not clear and show ?U9? code. And the service personnel from the Trichur Computer Clinic is asking us to replace the HVPS. We had purchased the machine through ?Trichur Computer Clinic? (TCC). And we were not given even 1 year warranty instead they gave us only 3 months; though the warranty card shows one full year of the purchase. Dear Sir, it is impossible for us to pay you another 27,000/- to purchase a new HVPS. To do so it seems like putting one?s own foot into the hole of a snake. We feel thoroughly cheated by you and our trust and confidence in the company is shaken. We hear similar complaints from many buyers and even from the service engineers. It is at their advice that we are writing this letter. We would like to hear from you soon .I hope you will be kind enough to take up this matter as an urgent case and do the needful as early as possible. If we don?t hear from you we will be forced to take up the matter to the consumer court . Yours Sincerely, Rector Fr. Antony Pittappillil sdv Email:pittappilly@gmail.com

Dec 15, 2009 | Xerox Document Centre 420 DC Laser Printer

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