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Re: my new xbox is not reading new disk.
If it's a regular xbox,it's way past warranty. The insides of the DVD reader need to be cleaned. Lens : pure alcohol on a cotton swab and chrome rails with a swab then a coating of silicone. Dust out the thing too.
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What disc? a game? ...... If it is a game disc, (I found after many hours of usual research), that when you purchase xbox games New and Used, you need to make sure they were manufactured in the correct Region, ie: Country or origin of the USA. If the disc is from a different region you will constantly have issues with xbox reading the disks....Funny they don't tell you that, and I found this out after purchasing a used game off of amazon and spending more time trying to get the xbox to read the disk than I did playing the game.
I recommend clearing your system cache. To do this go to My Xbox > System Settings > Memory, highlight your storage disk, press Y and select "clear cache." Try to run the disk again. If the Xbox is still failing to properly read the disk I suggest bringing it to a gaming store near you and have them put a new drive in it. This is most definitely a hardware error, and has nothing to do with your disks.
Sounds very much like laser burn - check the underside of the disc, if it have a line etched around it then definitely laser burn. This is a know problem with the xbox when it is not on a stable surface or is moved/knocked with a game running.
Assuming it has been burnt it will never work and is not repairable. I have managed to get my xbox and 3 discs changed due to this problem but shop policies are different.
Please let me know if this solves your problem.
Check the disc for any scratches. Clean the disc with some disc repair solution. If you just purchased the game try and take it back to where you bought it for an exchange. If there is no scratches or anything that could stop the disc from reading right it could be your Xbox. Xbox has been known to have many issues with heat maybe your Xbox is getting to hot. In which case the problem is your Xbox and you will have to call Microsoft about getting a new Xbox. My Xbox started to go bad in the exact same way. I would play multiplayer for awhile and it would freeze after playing for a little while. I would then turn the xbox off for a few min then turn it back on and it would work again for awhile untill a few days later when i got the red ring of death which means a hardware fail.
i had this problem with my xbox and its due to either the laser or the magnet within the disc drive that holds the disc in place. the magnet may have come loose which mean u can either open the drive up to try and reposition it, or replace the drive all together. my suggestion would be to send the xbox to microsoft if under warranty or send it to a third party company to see if they can fix it. buying a new drive for your xbox involves some very complex firmware flashing which is not advised
It sounds like its the lense that isnt in the right place and it protruding to close to the disks wich maybe because you have dropped the xbox? or movede it with the game inside with the xbox turned on? which is causing the lines on the disk which in turn stops the xbox from reading the disks, there could be a number of reasons why, that is what i think. hope this helps, p.s. i would send it in as xboxes are complicated lol you may end up breaking it more.