Question about Microsoft Xbox Console

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My new xbox is not reading new disk.

Xbox says unreconized disc

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  • 1,175 Answers

If it's a regular xbox,it's way past warranty.
The insides of the DVD reader need to be cleaned.
Lens : pure alcohol on a cotton swab and chrome rails with a swab then a coating of silicone.
Dust out the thing too.

Posted on Mar 13, 2009

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  • Master
  • 2,653 Answers

If it's new it's under warranty and depending on where you got it most stores has a 14-30 day return / exchange policy, use it.

If it's past then contact Microsoft for in-warranty repair.

Posted on Mar 13, 2009

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What disc? a game? ...... If it is a game disc, (I found after many hours of usual research), that when you purchase xbox games New and Used, you need to make sure they were manufactured in the correct Region, ie: Country or origin of the USA. If the disc is from a different region you will constantly have issues with xbox reading the disks....Funny they don't tell you that, and I found this out after purchasing a used game off of amazon and spending more time trying to get the xbox to read the disk than I did playing the game.

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But in brand new call of duty game and unreconized disc keeps popping up whats up with that


Sounds very much like laser burn - check the underside of the disc, if it have a line etched around it then definitely laser burn. This is a know problem with the xbox when it is not on a stable surface or is moved/knocked with a game running.
Assuming it has been burnt it will never work and is not repairable. I have managed to get my xbox and 3 discs changed due to this problem but shop policies are different.
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Sounds like your cd drive is not reading the discs properly. If that's not the problem, then you have a scratched disc on your hands.

Do what I did. Go to sellitbroken.com and sell your scratched/non-working game to them. They will give you good money for it.

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1 Answer

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i had this problem with my xbox and its due to either the laser or the magnet within the disc drive that holds the disc in place. the magnet may have come loose which mean u can either open the drive up to try and reposition it, or replace the drive all together. my suggestion would be to send the xbox to microsoft if under warranty or send it to a third party company to see if they can fix it. buying a new drive for your xbox involves some very complex firmware flashing which is not advised

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2 Answers

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how many times have you tried to play the disc?
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if it doesn't play, I would deffinetly try getting a new copy before sending in the console. getting a new copy is just a trip to the store, sending in the console will take a month.

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My xbox360 is not reading discs.


It sounds like its the lense that isnt in the right place and it protruding to close to the disks wich maybe because you have dropped the xbox? or movede it with the game inside with the xbox turned on? which is causing the lines on the disk which in turn stops the xbox from reading the disks, there could be a number of reasons why, that is what i think. hope this helps, p.s. i would send it in as xboxes are complicated lol you may end up breaking it more.

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if the disks are old they wont work, or the disks are for the old xbox console.

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