Question about Arris SBG1000 Wireless Cable Modem Gateway Router (493989-001-00)

1 Answer

Downloading Problem with Motorola SBG900 Wireless Cable Modem Gateway

I have the Motorola SBG900 Wireless Cable Modem Gateway installed in my home.I use to it in my connects to internet but when i download anything from internet it doesnt work.I just see the downloading window and the copying of icons but the progess of the download never proceeds its blank and i never see the blue bars progressing.We contacted the customer care they asked to uninstall the network and restart the laptop.Sometime after unintsalling it it works but not all time.Please suggest a permanent fix.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 64 Answers
Re: Downloading Problem with Motorola SBG900 Wireless...

Sounds like your laptop is hit with spyware and or viruses. Try starting it in safe mode (F8) and seeing if you still have this problem. If it works in safe mode go to and download the antimalware free trial. Restart in normal mode and install and run the trial version.

Posted on Aug 05, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

How do i turn wifi off surboard sbg6580

log in to the modem as if you were going to change the wireless password (browse to default gateway and enter username and password) then turn off SSID broadcast (usually by un-checking a box)

try these

SBG900 Default IP:

SBG900 Default Password:


SBG900 Default Username:


Nov 19, 2013 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Can I use motorola sbg900 wireless cable modem with at&t DSL internet service?

No, the AT&T service must be paired to the service by AT&T and therefore you will need to obtain a DSL modem directly from them. They don't usually charge for the DSL modem and offer the wireless service with their DSL service free of charge.

Jul 30, 2011 | Arris SURFboard SBG900 Wireless Router...

1 Answer


you must browse your router and go to the security section under wireless configuration. see page 87 of ( for screen shots of where to look.
and remeber a PS3 need to have broadcast of ssid turned on for the intial setup.
hope this helps
Don't forget to vote for me

May 27, 2011 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Having problems connecting my lap top to my wireless cable modem. Its a motorola SBG900 gateway. everything seems to be connected. Im able to use it with a ethernet cable just need help geting it to be...

Ok. As per your statement your laptop is working perfectly , when you are connected your laptop with with the cable wire.So the network cable is OK. So you have to configured the wireless cable in your laptop when it is connected to your laptop. After connecting the cable wire to your laptop you have to findout the gate way of your ISP ( Internet Service Provider). To find out the gate way , kindly follow the following instructions.

First findout the IP address , subnet mask,and Gateway addresses of your ISP ( InternetService Provider ).To find out the above mentionedaddresses first open the control panel -> network connections -> local area connction -> properties -> Internet Protocol Version 4(TCP/IPV4) OR Internet Protocol Version 6 (TCP/IPV6)according to your ISP -> Properties

By the systematic selection as mentioned above you will get the IP address, subnet mask and Gateway addresses. Kindly note the Gate way address of your ISP. Then enter the gateway address in the browser and open the window. Then a control panel / a window will appear. It will prompt you to enter 1). user name, and 2) password. If you are having the user name and passwords provided by your ISP , kindly enter them in the window and click to open. Then the particulars of Motorola SURFboard SBG900 Wireless Router will be displayed in the window. Then click the wireless icon and click to enable. Hurray ! your laptop will work perfectly through wireless. If you are not aware of about the 1). User name and 2). password , you must approached to your ISP and try obtain the same for working of your laptop wirelessly.

Oct 03, 2010 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Motorola SBG900 and Netgear print server

Yes you can , just configure the wireless settings of you SBG900 to the print server and once its done you should be able to make everything working again....

Dec 18, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

How to open port for motorola cable modem SBV5121

If you are not using a router, you probably have one built into your modem provided by your ISP. You would need to either reply back with the make and model of the modem or contact your ISP and ask them how to do it.

May 21, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

I have the wireless cable modem gateway

Here is the User guide for your modem:

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Mar 29, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Vonage ip voice will not work with internal firewall turned on

then iot seems that your fire wall is not compatible with it, try installing a different one, or try port forwarding that will fix your problem

Aug 15, 2008 | Arris SURFboard SBG900 Wireless Router...

Not finding what you are looking for?
Arris SBG1000 Wireless Cable Modem Gateway Router (493989-001-00) Logo

Related Topics:

161 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Routers Experts


Level 3 Expert

3283 Answers


Level 2 Expert

175 Answers

Brett Duxbury
Brett Duxbury

Level 3 Expert

2650 Answers

Are you an Arris Router Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides