Question about Arris SBG1000 Wireless Cable Modem Gateway Router (493989-001-00)

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Downloading Problem with Motorola SBG900 Wireless Cable Modem Gateway

I have the Motorola SBG900 Wireless Cable Modem Gateway installed in my home.I use to it in my connects to internet but when i download anything from internet it doesnt work.I just see the downloading window and the copying of icons but the progess of the download never proceeds its blank and i never see the blue bars progressing.We contacted the customer care they asked to uninstall the network and restart the laptop.Sometime after unintsalling it it works but not all time.Please suggest a permanent fix.

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  • Necro_bane Jan 06, 2008

    The gateway is crap it blocks p2p and the password encryption is crap, my grandfathers computer jumps onto the network with out a password or any thing, and the install software crashed and blocks me from using a network cable I can only use the USB port



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Sounds like your laptop is hit with spyware and or viruses. Try starting it in safe mode (F8) and seeing if you still have this problem. If it works in safe mode go to and download the antimalware free trial. Restart in normal mode and install and run the trial version.

Posted on Aug 05, 2007


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Don't forget to vote for me

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DO any of these error conditions show up on the front panel display?

Front-Panel Lights and Error Conditions
Light Turns Off During Startup If:
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If you rent or lease your SBG900 Contact your cable service provider.
If you own your SBG900 Call 1-877-466-8646 for technical and warranty support. Support is available
24 hours a day, seven days a week.

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Here is the User guide for your modem:

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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