Question about Arris SBG1000 Wireless Cable Modem Gateway Router (493989-001-00)
I have the Motorola SBG900 Wireless Cable Modem Gateway installed in my home.I use to it in my laptop.it connects to internet but when i download anything from internet it doesnt work.I just see the downloading window and the copying of icons but the progess of the download never proceeds its blank and i never see the blue bars progressing.We contacted the customer care they asked to uninstall the network and restart the laptop.Sometime after unintsalling it it works but not all time.Please suggest a permanent fix.
Sounds like your laptop is hit with spyware and or viruses. Try starting it in safe mode (F8) and seeing if you still have this problem. If it works in safe mode go to grisoft.com and download the antimalware free trial. Restart in normal mode and install and run the trial version.
Posted on Aug 05, 2007
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Ok. As per your statement your laptop is working
perfectly , when you are connected your laptop with with the cable wire.So the
network cable is OK. So you have to configured the wireless cable in your laptop when it is connected to your laptop. After
connecting the cable wire to your laptop you have to findout the gate way of
your ISP ( Internet Service Provider). To find out the gate way , kindly follow
the following instructions.
First findout the IP address , subnet
mask,and Gateway addresses of your ISP ( InternetService Provider ).To find out
the above mentionedaddresses first open the control
panel -> network connections -> local
area connction -> properties -> Internet Protocol Version 4(TCP/IPV4) OR Internet
Protocol Version 6 (TCP/IPV6)according to your ISP -> Properties
By the systematic selection as mentioned above you will get the IP
address, subnet mask and Gateway addresses. Kindly note the Gate way address of
your ISP. Then enter the gateway address in the browser and open the window. Then
a control panel / a window will appear. It will prompt you to enter 1). user
name, and 2) password. If you are having the user name and passwords provided
by your ISP , kindly enter them in the window and click to open. Then the
particulars of Motorola SURFboard SBG900
Wireless Router will be displayed in the window. Then click the wireless
icon and click to enable. Hurray ! your laptop will work perfectly through
wireless. If you are not aware of about the 1). User name and 2). password ,
you must approached to your ISP and try obtain the same for working of your
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