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Paypal resolution centre

Payed but have not received item no response from seller

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Pls. Am Steve Amuzie. I paid for an item (4gb ram) for my computer and I have not seen it on my email and my account has been charged. pls I want my money back or the product. The account reads (paypa


Hi Steve
Log onto www.paypal.com and see your transaction details for your account.
You can open a disputeA buyer asks for a seller's help in resolving an issue with a transaction. in the Resolution CentreLocated in My Account, the PayPal resource for resolving issues between buyers and sellers. to contact a seller directly and resolveA buyer and seller come to an agreement and close the case, or PayPal comes to a decision and closes the case. a problematic transaction. You have 45 days from the payment date to open a dispute. Common reasons for opening a dispute include:
  • You paid for an item but haven't received it and the seller is uncooperative or unresponsive
  • You received an item that was significantly-not-as-described (SNAD).
Click the Dispute a Transaction button in the Resolution Centre to open a dispute. Then, provide more information about the issue and send a message to the seller.
Transactions older than 45 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.
Good Luck

Nov 27, 2014 | Computers & Internet

1 Answer

2 items paid for through paypal davismommy and targetsales never received?


log into your pay pal account and there is a resolution centre tab.
then click on dispute a transaction button.
Also try contacting the seller before doing the above.
I had an item I ordered not get delivered and the seller had over looked the sale and was extremely apologetic and fixed the situation for me once I contacted him.

Oct 20, 2014 | Health & Beauty

1 Answer

Resolution centre ebay


According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

5 Answers

I haven't received the item I bought on eBay


Steps to take if you don't receive an item or it's significantly not as described

If you've paid for an item but not received it, or the item doesn't match the seller's description, you can follow these steps.
Be aware of the timing for opening and closing cases. (If you paid by credit card, be aware of your card company's policies too.)
  • You can open a case in the Resolution Centre 10-45 days after the sale (for payment outside of PayPal)
  • The seller has up to 10 days to respond to your case.
  • If you haven't closed it within 90 days after the end of the transaction, your case closes automatically.


1. Talk to the seller

Most problems can be solved by direct communication between buyers and sellers. Communicate with your trading partner to try to resolve the problem. If you attempt to contact the seller by email but don't receive a response, you can request the seller's contact information and call them. If you can't resolve the problem, use the steps described here.


2. Open a case to work it out in our Resolution Centre

If you can't work things out directly with the seller, you can open a case in eBay's Resolution Centre. The Resolution Centre creates a dialogue between you and the seller and tracks your case for you.



Important: If you paid with PayPal, you'll be taken to the PayPal Resolution Centre to open your case. This is the first step in filing a dispute for protection under PayPal's Buyer Protection. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal transaction date.

The resolution process for PayPal disputes is different from the process for non-PayPal cases, which is described in the rest of this article. For full details, see the PayPal Buyer Protection Policy.



To open a case (10 to 45 days from when you bought your item):
  1. Go to the Resolution Centre.
  2. Select your problem and click Continue. You may need to sign in to your account.
  3. Enter your item number, or click Find Item to choose from your list of recent purchases.
  4. Click Continue.
  5. Under Tell us how you paid for this item, select the payment method you used.
    • If you select PayPal, you'll be redirected to the PayPal Resolution Centre. (You'll still be able to view your PayPal case from the eBay Resolution Centre.)
    • If you select another method, describe the method and clickContinue.
  6. Review your case details and then click Open Case.





More Info Click on The Link Bellow
What to do when you don receive your item or it not as described

May 15, 2014 | eBay Auctions

1 Answer

How do I return an item I bought on ebay?


Did you pay via PayPal? If so, login to your PayPal account and open a dispute (under My Account, Resolution Centre). Ebay isn't like a local retail shop where you can buy stuff and use it for a few days then take it back for a full refund. You typically need a good reason to expect the seller to take back the product. ie: it's the wrong item, defective, doesn't match description, etc.. Telling the seller you've changed your mind usually doesn't work. Good luck.

Mar 01, 2014 | PayPal Accounts

1 Answer

AwesomEnterprises Inc.I havent received my goods. transaction ID 79039791MU4252845


Hello,

First try to contact the seller to resolve the issue, if no response you can file a dispute. The steps below outline this process.

How do I get my money back? If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute

Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed.


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

May 24, 2011 | PayPal Accounts

2 Answers

Goods not received 2 orders paid


hey you can complain and reclaim the money...the options are there in paypal only...just go in the summary of your payment...in the end there will be a option to ...complain...it will take only 4-5 days for enquiry and ..you will get your money back.
Hope this helps

May 09, 2011 | PayPal Accounts

3 Answers

I buy something and pay whit paypal, and the seller don't send me the thing .1 month ago what I can do to reclaim my money back.


put in a paypal dispute claim. you can do this by going into the resolution centre and pressing "open a dispute"

Feb 28, 2011 | PayPal Accounts

3 Answers

Dj8153 bought an item. recieved a paypal receipt.


Contact Paypal. They have a claims resolution department. The bonus is that they are OWNED by ebay. You shouldn't have any problems receiving your refund.

Nov 25, 2009 | eBay Auctions

3 Answers

EBay support


You can ask eBay to get his contact information, to do so follow these steps:
  1. Click on “Advanced Search”, located under the Search button in the top right corner of most eBay pages.
  2. Find Members section on the left side of the page, click “Find Contact Information”.

eBay will send you the details by e-mail.
Hope you receive you item.

Sep 15, 2008 | eBay Auctions

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