Question about Brother HL-2170W Laser Printer

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Black dots down left side of printed page

Just installed a new drum & toner, both Brother. Pages come out with black dots every 1-1/2" down the left side of the page. It's definitely the toner; if I put my old toner back in, it makes poor copies, but no dots. This toner costs too much to have problems like this!!

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6ya6ya
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Posted on Jan 02, 2017

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Hamedo
  • 57 Answers

SOURCE: Brother HL 2070N Drum Unit changed but printing with dots on the left hand side

Hi yvonnetyndal,
1\ if the dots is repeated in equally length vertically, that means the problem is from drum.
2\ if it scuttered dots that means the printer dirty by toner , try to clean it .
Hope this helpful for you,
thanks

Hamedo

Posted on Nov 19, 2008

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leroyal
  • 2120 Answers

SOURCE: brother MFC-7420 prints black pages

The drum is defective. The cleaning blade has failed.

Posted on Jan 31, 2009

  • 1 Answer

SOURCE: My drum is at 40%. I have black vertical streaks

I was going crazy! Had a tech come in and look at the machine - needless to say he did NOTHING! A friend came over and was trying different things. It was that the "rack" that the toner cartridges sit in was not fully seated - once he pushed down a little and heard it "click" I had no more black streaks. AMAZING

Posted on Mar 31, 2009

SOURCE: Pages printing very dark

check your printer scanner. and replace it

Posted on May 21, 2009

SOURCE: Brother MFC 6800 printing blank pages after fuser, toner, and drum was changed

hi
i have the same problem after replace the fuser
the problem is in the little board ,where all the connectors are on
the , 7812a , a positive voltage regulator ,was loose ,

only resoldering and ok..!

excuse my english, i write from el salvador , im really never speak english, but i just try to help
reggards..!

carlos c.

Posted on May 22, 2009

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1 Answer

There is black 1" stripe down middle of page. I


The drum is defective, and leaking, Brother warranties if you are original purchaser (in canada, www.brother.ca)

Dec 10, 2010 | Brother HL-2070N Laser Printer

1 Answer

What can we do about dark toner spots that are appearing on the right side of documents we print? We have tried using a can of air spray to clean the inside of the printer, but to no avail.


I have a Brother HL 4040cn color laser printer and I had the same problem. On every page I printed there were these black dots that appeared down the right side of the page in regular intervals. I tried the automatic drum cleaner and that didn't work. I opened the printer from door, removed the black toner cartridge and looked at the drum. Sure enough there was a speck of black crusted toner stuck to the drum. I used a q-tip and lightly scrubbed at the spot to remove the toner then I used the gear on the left side of the drum to rotate it and check for any other smudges and there were none. Put the toner cartridge back in and it was good to go again...no black dots!!

Hope this helps someone because I couldn't find the solution myself when I searched.

Sep 22, 2010 | Brother Office Equipment & Supplies

1 Answer

Printed sheets come out with blackish/greyish lines on the right side


Use follow these cleaning steps for your printer:

1. Open the front cover of the printer and remove the drum/toner unit.
2. Gently wipe the scanner window with a soft dry cloth. The scanner
window is located on the roof of the inside of the printer.
3. On the top of the drum unit, locate the blue tab on the left side.
Slide it back and forth across the drum about 30 times.
4. Remove the toner cartridge (TN430 or TN460) from the drum unit
(DR400). To remove the toner from the drum: hold down the blue lever on the right side of the drum (DR400) and lift the toner (TN430 or TN460) off of the drum unit.
5. Inside the drum unit (DR400) there is a green roller. Wipe the green
drum roller with a dry tissue (i.e. Kleenex). You may turn this roller
by moving the gears on the far left side.
6. If the pages area gray pages or have gray vertical lines, install a
brand new toner cartridge. If pages have dots, spots, smudges or
horizontal lines, install a brand new drum unit.
OR
If you are still experiencing gray pages or gray vertical lines,
please install a brand new toner cartridge (TN430 or TN460).

Brother strongly recommends that customers do not use generic drum unitsand/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability.
The Brotherlimited warranty does not apply to any problem that is caused by the useof unauthorized third party drum units, toner cartridges or toner.

If I have helped please rate my post...I will always do my best to help

Sep 11, 2009 | Brother HL 1230 Laser Printer

1 Answer

Brother9440 black dots appearing in line close to middle


it is problem drum spot open ypur printer drum unite and chack it or buy new one

Jul 23, 2009 | Brother MFC-9440CN Laser Printer

1 Answer

3 black smudge horizontal lines on prints


Your brother can send faxes without printing the pages try your computer just you should download the driver.

You can download the driver from this link: " http://download.cnet.com/Brother-MFC-8220-USB/3000-2118_4-65318.html ".

About the lines which appear on the print, you will have to buy a Drum unit for your Brother 575, because the drum cleaning blade has quit working and there is no other way to fix this only by putting a new drum unit.

note:
the drum unit is different from the toner cartridge, but if you search good you can find them together for lower price.

Please rate me

Jul 15, 2009 | Brother MFC-8220 Fax

1 Answer

Black spots are appearing on the left margin of the page. It's only six weeks old, so I don't think it's the cartridge or drum. Is there another solution?


Brother e-mailed me back when I e-mailed them about my similar problem. Here is what was said:Printer Customer Service CAMay 6 Brother Customer: Thank you for taking the time to write us in regards to the colored spots print quality issue that you are experiencing with your HL4070CDW. Brother strongly recommends that customers do not use generic drum units and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brotherlimited warranty does not apply to any problem that is caused by the useof unauthorized third party drum units, toner cartridges or toner. If you are experiencing white or color dots/spots on the printed pages, clean the drum unit: 1. Open the MP (Multipurpose) tray by pulling it toward you and lower itgently. 2. Pull out the MP tray support and unfold the flap. 3. Place 3 sheets of regular plain 20 lb paper in the MP tray or the cleaning sheet sent by Brother. 4. On the control panel, press the following keys one by one - OK, GO, OK. The keys strokes should not have any pauses between them. The display should turn an orange color and a zero should appear on the leftside of the display. 5. Press the DOWN arrow key until 31 appears on the display. Press the OK key. 6. Press the GO key. PLEASE WAIT appears on the display. The machine will pull one sheet from the manual feed tray. 7. DRUM CLEANING COMPLETED will appear on the display once the sheet hasbeen pulled through the machine. 8. Press the GO key again to feed the remaining sheets. 9. When the last sheet has been fed through the machine, press the CANCEL key. 10. From the Ready screen, print a test page by pressing the OK key. a. MACHINE INFO will appear on the display. Press the OK key. b. Press the DOWN arrow key until TEST PRINT appears on the display. Press the OK key. c. When the page has printed, press the CANCEL key to return to the ready screen. 11. Check the sample for dots: a. If the dots disappeared, the issue has been solved. Please keep in mind that the type of media, could introduce paper dust or spec#s that could adhere to the drum surface, contaminating it. b. If the dots still remain continue with the next steps. 12. How many dots do you see? a. If you see 3 or 4 dots in a vertical line (every 75mm or 3 inches), continue to STEP 13. b. If you see 7 or 8 dots in a vertical line (every 62.8mm or 2.5 inches), your toner cartridge has an issue, please replace the proper toner cartridge according to the color of the dots, we Brother strongly recommends that customers do not use generic toner cartridges, or refilltheir Brother toner cartridge. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party toner cartridges. Go to Warranty Options. 13. Press down on the front cover release lever and open the front cover by pulling it towards you. 14. Hold the green handle of the drum unit (labeled 1). Lift the drum unit up and then pull it out until it stops. NOTE: If you cannot pull the drum unit out, make sure that the front cover is fully open. 15. Remove the toner cartridge that is causing the dot, by holding the handle of the cartridge and lifting it up and out of the drum unit. Note: We recommend you place the toner cartridge(s) on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. 16. Once you have removed the toner cartridge, check in the open slot where the toner was installed for dots, smudges or paper spec#s on the drum surface cylinder. 17. If you see something out of the ordinary, please try to gently (do not scrub or use wiping motion, because this may damage the drum), cleanthe drum surface with a cotton swab until the dust or paper powder comesoff. You can spin the Drum in question by rotating it, with the gear located on the bottom left side of the drum. Note: The Drum is photosensitive, DO NOT touch it with your finger, and do not clean the drum with any sharp objects, because this may damage the drum. 18. After gently cleaning the Drum surface, reinstall the toner cartridge you removed. 19. Push the drum unit back into the machine until it clicks into place and close the front door. 20. Print a sample page. If the issue continues the printer may need service. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options. If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below: http://www.brother-usa.com/service/default.aspx We apologize for any inconvenience you may have experienced. Sincerely, Printer Customer Service Brother International Corporation Your opinion matters to us. Click the link below to take a quick survey regarding our email response. http://www.brother-usa.com/Surveys/Survey.aspx?SID=97 Original Message Follows: ------------------------ Email from Ask Us Customer: ======================================================= Sent: 5/4/2009 11:05:45 PMModel: HL-4070CDW Date of purchase = 02/17/2009 Operating System = Mac OS 10.5 Computer type = Apple Brand & Model = Mac Mini Processor speed = 1.83ghz & 2.5gb RAM Connection configuration = (Selected) Network Print Driver = Brother HL-4070CDW series CIUPS Description of issue = My Brother HL-4070CDW is still very new and I've done a few printouts with it. I am noticing color spots on the left. Seems to just be blue. I did a color calibration from the printer's menu, but didn't seem to fix the problem. I posted on fixya.com over here: http://www.fixya.com/support/t2060775-color_spots_left_margin_when_printing_hl Seems someone else is having the same problem too, but with black spots on the left: http://www.fixya.com/support/t2128778-black_spots_appearing_left_margin_page Lastly, here are pictures of the problem: http://twitpic.com/4knub http://twitpic.com/4knr7 Alarm Lights = My Brother HL-4070CDW is still very new and I've done a few printouts with it. I am noticing color spots on the left. Seems to just be blue. I did a color calibration from the printer's menu, but didn't seem to fix the problem. I posted on fixya.com over here: http://www.fixya.com/support/t2060775-color_spots_left_margin_when_printing_hl Seems someone else is having the same problem too, but with black spots on the left: http://www.fixya.com/support/t2128778-black_spots_appearing_left_margin_page Lastly, here are pictures of the problem: http://twitpic.com/4knub http://twitpic.com/4knr7 Date of purchase = 02/17/2009 from Brother USA site

May 01, 2009 | Brother HL-4070CDW Printer

1 Answer

Brother MFC9600 dirty printing


We were having a lot of print quality problems, similar to what you describe. We replaced the drum and it worked fine.

Nov 19, 2008 | Brother MFC 9600 All-In-One Laser Printer

3 Answers

Brother HL 2070N Drum Unit changed but printing with dots on the left hand side


If toner leaked into the machine and got on the fuser that could cause this, but the dots would go away after a few prints. Try another drum unit.

Oct 28, 2008 | Brother HL-2070N Laser Printer

3 Answers

Four dots middle of page


How do I clean white or black spots on printed documents? Description: First make 10 to 15 copies of a blank, white sheet of paper.
If you still see the spots on printed documents after making multiple copies, clean the drum unit as follows:

  1. Remove the drum unit and toner cartridge assembly, and then remove the toner cartridge from the drum unit.
  2. Position the print sample in front of the drum unit so you will know the exact position on the drum that is causing the poor print.
  3. all-ug-19.gif
  4. Turn the black gear on the drum as you check the surface of the OPC drum.
    The OPC drum is photosensitive so do not touch it with your fingers.
  5. all-ug-20.gif
  6. When you find the substance on the drum surface that matches the print sample, gently dab the surface of the OPC drum with a cotton swab that is lightly dampened with isopropyl alcohol.
  7. Note
      • Do not use a scrubbing or wiping motion because this might damage the drum.
        all-ug-21.gif
      • Do not try to clean the surface of the OPC drum with a sharp object, such as a ball-point pen, because this might cause permanent damage to the drum unit.
  8. If the print quality still has not improved you need to install a new drum.

Sep 11, 2008 | Brother MFC 7420 All-In-One Laser Printer

2 Answers

Black spots on my documents Brother HL-1440


Stray dots (on a vertical imaginary line on the page) may not require an expensive drum replacement. In my situation, I simply followed these steps:
(1) Open up the printer, remove the toner-cartridge/drum assembly, and remove the toner cartridge from the drum.
(2) For purposes of reference, place (and center) a sample page of the "offending" output in the bottom of the drum housing, lining up the dots so that the page is turned the way it would have fed through the printer, placing the page generally in front of the shiny green roller surface. Loo, for where any matching black dot or other thing might be sitting on that surface.
(3) Gently roll the green surface's roller with its outside end pegs (without touching the green surface) if and until such a matching dot (or dots) can be found. (Multiple dots might appear along other imaginary verticals on the page, which is to say, additional vertical striping is occurring because there are more instances of "items/dots/garbage" arrayed across the roller on the horizontal, to produce repeat images down the page as the page feeds through the printer.)
(4) Take a Q-tip and very, very, very gently "polish" away the dot(s) you found on the green roller. (I ended up just dabbing the dot I found--which had consistently left a trail of three dots down my pages, in different locations because of the distance the roller traveled relative to the page size--using the absolute least amount moisture to remove it.)
(5) Clean the drum's corona wire by moving the blue plastic slider back and forth, and leave the slider at the far left point.
(6) Reassemble the toner cartridge and the drum and place the assembly back in the printer.

(7) Test.
Worked great for me. Done in around five minutes. No cost, except for the negligible cost of a Q-tip. No time waiting for a new drum to show up, etc.

Oct 17, 2007 | Brother HL 1440 Laser Printer

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