Question about Tomtom RIDER GPS Devices

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Tom To Rider

I have the following ongoing problems as listed below 1. Bike charger not charging - was connected by an auto electrician to the ignition on/ off wire but no joy. 2. It turns off during journeys , several times in a single journey.-Itsometimes comes back on its own , other times I have to pressand hold the on button on the right hand side of the Rider. 3. Its happened four times that it just wont turn on at all after being switched off even though the battery still has charge on it . Fortunately when eventually getting hold of a thin needle I am able to reset it and it starts working again . Please advise as Its frustrating that I ve spent £500 for an unreliable , untrustworthy product. I know That You didnt design these units but its sad that they dont quite do what it says on the box, cosistently enough. Ive spoken to severa other users on the net and many experience similar problems so I ve been nominated to try and source some solutions to these , please assist me wherever possible with this venture. Thanking You in dvance Victor 0777 867 6625

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Re: Tom To Rider

Yeh, im currently travelling round corsica and the pins are a joke;;;;;its on my single ktm -'à and the vibrations have made holes in the ' contacts in the back of the tom tom;;;;;it has also shortened the contacts on the holder through vibrations.....this is even after the plastic broke off after (50km of rough roads....) now need to locate somone in France who can a) speak english and b) solder!!!!!

Posted on Aug 05, 2008

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Re: Tom To Rider

Unfortunately I have encountered the same issue with my Tom Tom Rider. I have worked out the problem is between the mounting bracket and the GPS unit. There are 4 little metal pins that spring in and out on the mounting braket that are supposed to be in touch with 4 metal cylindrical metal surfaces on the rear of the GPS head unit. This looks good in design and theory, but the GPS unit does not always make contact with the metal pins, hence allowing no charge to GPS unit and automatically turns itself off whilst riding. I have sort to overcome the issue with building the rear of GPS head unit cylindrical contact points with solder. It is a fiddly fix, but to date this has overcome the issues you have named up. A small drop of self fluxing solder is all that is required. No more than 2mm projection off GPS unit. Allow the solder to adhere to contact and move soldering iron towards the base of GPS unit. The reason for doing this is to allow the pins extra contact surface. I found my pins on the mounting unit did not line up with GPS head unit when fitting together from new. It's not easy to see this, but shine a torch light as you bring 2 surfaces together and you will see what I mean. The mounting braket pins were slightly lower than the GPS contacts. This is what causes the problem. Hopefully Tom Tom will redsign these on the next model or allow more contact space and tolerances to eliminate this frustration. Regards, Nicky (fellow Tom Tom Rider)

Posted on Aug 05, 2007

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Re: Tom To Rider

This is one possible solution

Posted on Sep 06, 2007

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TomTom Rider unit wont charge. Tried mains charger, USB connector and bike charger. Swapped out the battery and the unit boots up but that is just the charge in the new battery. Any help appreciated.

Power board is faulty, repair or replace. Workshop repair required. Oh, stop plugging a charger into the USB socket. It doesn'tlike it, thats for data transfer only. The round pin socket is the charger port

Oct 30, 2013 | Tomtom RIDER GPS Devices

1 Answer

Problem with my tomtom go 910, was working perfectly until i went on vacation for five weeks. Went to use it and could not switch it on so i thought the battery must be low, so i was going out in the car...

1. Connect the GO to your home charger and charge it for at least two hours. You need to charge your ONE or GO300 for at least 2 hours using the 12-24V cigarette lighter adapter in your car.
2. Check if the green light on your GO lights up when connected to power (RIDER does not have this light).
3. Leave your GO connected to the power cable and RESET it using a straightened paper clip
4. Press the ON/OFF button for at least 3 seconds.

To reset your TomTom device:
1. Charge your device.
Charge your device for at least 2 hours. Make sure the charging light on your device is on (except RIDER which has no charging light).

2. Remove the SD card.
If your device uses an SD card, remove it.
3. Reset your device.
Use a straightened paper clip, or something similar, to push the reset button. For a visual representation of the reset button, see below.
4. Turn your device on.
Press and hold the On/Off button for at least 4 full seconds.
5. Insert the SD card.
If your device uses an SD card, insert the SD card.
Always make sure that you are using the latest version of the TomTom application on your device. You can update the application through TomTom HOME. If you use more than one storage card you need to update the application on each card.


Apr 04, 2008 | GPS Devices

1 Answer

Can you tell me where is the reset button on tom tom 1 IQ

I'm a little confused about which unit you have, but the answer is simple enough..... If there isn't a small hole on the bottom of the GPS, then simply hold the on/off button for approximately 15 seconds -- until the unit restarts. The small "hole" that I'm referring to will be in the same vicinity as the connector that the cable plugs into. It should say reset right by it, if the reset button is there. If you do have a reset button on the bottom of the device, you'll need to use something to press the button. A paper clip straightened out a bit works perfectly.

The following lists are from Tom Tom's website. I hope this helps:

Devices that are reset by holding the On/Off button ico_open.gif
(GO x50, Blue&Me TomTom, GO x40,
XL IQ Routes, XL,
ONE IQ Routes,
Rider Pro, Urban Rider)

Devices that are reset by pressing a reset button ico_open.gif
(GO x30, GO x20, GO x10, GO,
XL IQ Routes ², ONE XL,
ONE 3rd Edition, ONE 2nd Edition, ONE 1st Edition
Toyota Aygo Connect Multimedia,
Start ², Start
RIDER 2nd, RIDER 1st)

Apr 29, 2011 | Tomtom ONE 3rd Edition GPS

2 Answers

My tomtom rider 2 will not turn on

My tomtom rider 2 will not charge on my bike and will not charge from mains electric, when i use my tomtom in the car it works.

Cheers Tim

Mar 23, 2011 | Tomtom RIDER GPS Devices

1 Answer

I turn on my tom tom go 700 and the screen appears with a picture of the tom tom in a green box and then it stops and i wont turn of

If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not behave as it should, it can be fixed by resetting or restarting your TomTom device.
A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
  1. Connect your GO/ONE/RIDER to the power charger. If you have a power charger, use it to power your TomTom GO/ONE/RIDER. If you do not have a power charger, make sure that the battery in your TomTom GO/ONE is fully charged.
    Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
  2. Reset your GO/ONE/RIDER. To reset the unit, you simply have to push a straightened paper clip (or something similar) into the RESET hole on the device.
    • On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
    • On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
    • On TomTom ONE, the RESET hole is located on the bottom of the device, with the word RESET right next to it (just below the SD card slot).
    • On TomTom RIDER, the RESET hole is on the bottom of the device, behind the SD card door. When opening the SD card door you will see the RESET hole on the left, right underneath the SD card slot.
  3. Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.

Dec 16, 2009 | Tomtom GO 700 GPS Receiver

2 Answers

Tomtom Rider GPS won't turn on

My Rider 1 is showing the same sympton. Was working fine now I can't get past the initial "Tomtom" screen.

Does it power up when connected to the mains charger?- No, need to prod reset and then turn on manually.
Does it switch on when connected to the bike cradle? - No, only sign of life if by manually turning on but only get as far as the Tomtom screen, not the main menu.

Any ideas welcome

Jul 14, 2009 | Tomtom RIDER GPS Devices

1 Answer

Tom tom home does not see my tom tom go 520

Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps - probably called 'United Kingdom and Eire';
3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
4. Switch off the unit and soft-reset it with a paper clip (but hold it in for at least 20 mins) and then re-connect it and power it up;
5. Tom Tom Home should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;
6. Tom Tom Home will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!
7. Then all's needed is to replace the two folders you backed up and any other items like mp3's and sounds, pics, etc.

Feb 27, 2009 | Tomtom GO 520 GPS Receiver

1 Answer

Tom tom will not charge using 12 volt charger

I have the same tomtom and it has the same problem. Sorry to say it is the battery. You cant change it it has to go to Tom Tom. I just bought a new one. Hope this helps.

Nov 17, 2008 | Tomtom ONE GPS Receiver

3 Answers

Tomtom rider 1 not charging when on bike

TOMTOM are VERY aware of this problem. but deny it is an issue!
I had the same problem, they sent me a new shoe after weeks of emails. I told them that the shoe is not the problem, it's the connector on the back of the TT1. Because of the springloaded pins fitted to the shoe and the poor quality connectors on the TT the normal vibration on a motorcycle causes the pins to wear holes in the connectors on the TT causing intermittant connection.
As the cost of repairing or replacing these connectors is very high and there are a large number of units that would require this repair TT are ignoring it.
I'm now looking at a way of bypassing the connector altogether.
A temporary solution appears to be to smear the contacts on the back of the rider with a little petroleum grease or WD40 - seems to work for a couple of weeks at a time.

Sep 01, 2008 | Tomtom RIDER GPS Devices

1 Answer

Tom tom rider version not charging via bike cradle either via direct connection to the bikes battery or when connected to an aux power socket. There is also no sound while attached to the car cradle /...

I recently had a bit of success with TomTom. My TomTom Rider 1 did not charge on the bike cradle, there is a known problem with the early cradles. TomTom have developed a TomTom Rider 1 replacement cradle (updated) and if you push hard they will wend you one in the post free of charge.

Jul 27, 2008 | GPS Devices

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