Question about Tomtom RIDER GPS Devices

3 Answers

Tom To Rider

I have the following ongoing problems as listed below 1. Bike charger not charging - was connected by an auto electrician to the ignition on/ off wire but no joy. 2. It turns off during journeys , several times in a single journey.-Itsometimes comes back on its own , other times I have to pressand hold the on button on the right hand side of the Rider. 3. Its happened four times that it just wont turn on at all after being switched off even though the battery still has charge on it . Fortunately when eventually getting hold of a thin needle I am able to reset it and it starts working again . Please advise as Its frustrating that I ve spent £500 for an unreliable , untrustworthy product. I know That You didnt design these units but its sad that they dont quite do what it says on the box, cosistently enough. Ive spoken to severa other users on the net and many experience similar problems so I ve been nominated to try and source some solutions to these , please assist me wherever possible with this venture. Thanking You in dvance Victor 0777 867 6625

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  • Vitor Ferreira Aug 05, 2007

    Thank You for the prompt response , I will definitely do that solder bit .You are a true legend , thank You.

  • Vitor Ferreira Oct 04, 2007

    ts a sad issue isnt it mine keeps giving me hastleds too.Its a vibration issue
    The question is what is TOM TOM doing about it?

  • fat-mal May 10, 2008

    rider charges on mains charger and on in car charger but not on bike mount. I have checked supply to the bike mount and there is 12 volts at the plug in the base of the mount. help..............malcolm

  • Anonymous Jul 05, 2008

    Rider not charging from the bike cradle. I have checked the cradle and there is 5 volts present at the pins, but it does not charge the unit.

  • divecapt Jul 18, 2008

    I tried the solder solution over a year ago. As stated, it works for a while. The longest lasting fix I have found is a small bungie cord streached tightly around the unit and bracket. This has worked for over a year, but now I have another problem. The battery is dying and Tom Tom service tels me it is non replaceable. I ordered what I thought was a replacement battery, but it was the wrong size and shape. Once I found the special bits to remove the back, I found that the battery in my V1 rider is large and round where the replacement was a small rectangle. Customer support at TomTom is a joke. They have never resolved an issue that I reported. Don't waste yout time. Buy a Garmin.

  • bagbag Jul 21, 2008

    Plug-in to power supply on BMW bikes and it stops working after about 10 hours use and won't work again. Has to be a problem with plug-in TomTom mounting unit since I can get it to work with plug in to car. Tests on both bikes show power supply hot. Have had 2 uints do this. If no help from factory soon, would not recommend this unit to anyone.

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3 Answers

Yeh, im currently travelling round corsica and the pins are a joke;;;;;its on my single ktm -'à and the vibrations have made holes in the ' contacts in the back of the tom tom;;;;;it has also shortened the contacts on the holder through vibrations.....this is even after the plastic broke off after (50km of rough roads....) now need to locate somone in France who can a) speak english and b) solder!!!!!

Posted on Aug 05, 2008

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Unfortunately I have encountered the same issue with my Tom Tom Rider. I have worked out the problem is between the mounting bracket and the GPS unit. There are 4 little metal pins that spring in and out on the mounting braket that are supposed to be in touch with 4 metal cylindrical metal surfaces on the rear of the GPS head unit. This looks good in design and theory, but the GPS unit does not always make contact with the metal pins, hence allowing no charge to GPS unit and automatically turns itself off whilst riding. I have sort to overcome the issue with building the rear of GPS head unit cylindrical contact points with solder. It is a fiddly fix, but to date this has overcome the issues you have named up. A small drop of self fluxing solder is all that is required. No more than 2mm projection off GPS unit. Allow the solder to adhere to contact and move soldering iron towards the base of GPS unit. The reason for doing this is to allow the pins extra contact surface. I found my pins on the mounting unit did not line up with GPS head unit when fitting together from new. It's not easy to see this, but shine a torch light as you bring 2 surfaces together and you will see what I mean. The mounting braket pins were slightly lower than the GPS contacts. This is what causes the problem. Hopefully Tom Tom will redsign these on the next model or allow more contact space and tolerances to eliminate this frustration. Regards, Nicky (fellow Tom Tom Rider)

Posted on Aug 05, 2007

  • Nicky Gray Aug 30, 2007

    I need to add the above solder fix is not a sure fix. I have since had issues with my Tom Tom still cutting in and out whilst in the cradle. The vradle mount doesn't appear strong enough to support the GPS unit and any bike viabration causes the contacts to cease touching causing the GPS unit to turn off and reset itself. This can be very frustrating if you are relying on GPS to navigate you in a certain place. Initally the solder assisted to keep the electrical contacts in place.
    So I have decided to take the issue back to Tom Tom as I have read many disgruntled comments regarding this same issue on the web and I believe Tom Tom need to rectify the problem for their own future sales image. The GPS unit is fine and easy enough to operate, but feel free to try what I suggested above using solder, but I'm afraid it is not the answer...

    Regards,
    Nicky (fellow Tom Tom Rider)

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This is one possible solution ww.fon.gs/ttrider

Posted on Sep 06, 2007

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Problem with my tomtom go 910, was working perfectly until i went on vacation for five weeks. Went to use it and could not switch it on so i thought the battery must be low, so i was going out in the car...


1. Connect the GO to your home charger and charge it for at least two hours. You need to charge your ONE or GO300 for at least 2 hours using the 12-24V cigarette lighter adapter in your car.
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4. Press the ON/OFF button for at least 3 seconds.


To reset your TomTom device:
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Charge your device for at least 2 hours. Make sure the charging light on your device is on (except RIDER which has no charging light).

2. Remove the SD card.
If your device uses an SD card, remove it.
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Use a straightened paper clip, or something similar, to push the reset button. For a visual representation of the reset button, see below.
4. Turn your device on.
Press and hold the On/Off button for at least 4 full seconds.
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If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not behave as it should, it can be fixed by resetting or restarting your TomTom device.
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      tomtomgox10.jpg
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      tomtomgox00.jpg
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      tomtomone.jpg
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      tomtomrider.jpg
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