1. Pry off the aluminum plate from the back side. Its held on with a rubber cement like glue. Use a thin blade to get under the plate and work it around the perimeter and it will lift off easily.
2. Remove the two screws that are now exposed. The back cover or "end plug" can be pulled off now.
3. Grab the front "plug"and pull and the drive tray will slide out. The Drive is attached with 4 screws to the tray. With the drive screws removed, the drive can be rocked out gently ..lifting the front of the drive up and out of the tray. Now you can get access to the power and data cables so that they can be unplugged. The drive is now free.
I have 2 of these drives and both have poor power connections at the drive enclosure back connector. One finally failed completly, so I removed the drive form the I/O Magic enclosure and directly connected it to an IDE port in my desktop. The hard drive worked perfectly,so I was able to get my data recovered. I plan to cut off the power cord connector and directly wire it to the enclosure, to eliminate the bad connector design.
I bet most all the trouble that people are having with this series external drive is caused by the bad power connection.
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Try connecting the external hard-drive to a different computer. If it still fails, and it is still under warranty, then exercise the warranty to get it replaced.
If the warranty has expired, open the case, and remove the disk-drive, disconnecting it from the USB-to-disk-drive adapter.
Connect the disk-drive as a "slave" disk-drive in some desktop computer, to see if the disk is recognized.
If it is, then the USB-to-disk-drive adapter has failed, and you could go to any computer-store to buy a new external case and adapter, and mount your disk-drive inside the new case, and work with your files.
If the disk-drive is not recognized, check the warranty on the disk-drive itself.
Hitachi hard drive are junk they are poorly made, but here is an option the could by a bigger hard drive and install it in the External case they are all the same, first take out the old HD from the case and take it with you to the store and purchse the same connection type wether its IDE or Sata and install it in the case, the cases are universal and all most all 5-1/4 inch HD will fit in the case is does not have to be A Hitachi Brand any brand will fit, I recommend a Seagate HD.
Just leave it in the case. Unplug it
to prevent further damage. Don't worry in many cases you can have the
data retrieved from your hard drive by using this online company that I
Remove the cover plate from behind the drive (where the plugs and on/off switch are.) You have to then remove the 2 screws. After that pull on the end with the blue lights to slide the hard drive out. If you have a tower computer, you can permanently install the hard drive and it should work fine as a secondary drive. Just make sure the jumper pins are set to "slave".
All you need to do is ask at a computer parts store for an external hard drive enclosure.Take the hard drive with you and they will be able to give you the correct size, there are 3 sizes available, 1.8" (has a drive the same as an ipod in it), 2.5"(has a laptop /notebook hard drive in it), and a 3.5"(has a full size desktop hard drive in it).
The other option is you could just completely remove the drive from the io magic case and install it into your computer as an extra drive.
Unfortunately the hard drive within the external case has died. The clicking noise you can hear is the read / write heads trying to find anything on the platter and failing, this means that any files that were on the drive are lost. There are many tricks on the net that give hope of recovering data off a dead hard drive but most just corrupt the data completely. If you have files that you must have and can afford the extremely high price for data recovery there are services available through most hard drive manufactures, most notably through Seagate.