Question about Kenmore HE2 Plus Front Load Washer

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Error code F-28

I have a Kenomore HE 2 plus washer (front loader) all day to day it is having trouble draining and throwing the code F-28... I cleaned the drain pump twice and it still doesnt work...what does this code mean?

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  • inspired2bme Mar 13, 2009

    how do i fix that

  • inspired2bme Mar 13, 2009

    Thanks its still under warranty

  • Kike33025 Apr 03, 2009

    I turn on washer set to any cycle then press start, nothing happens, when I check for error gives me F-28, I already replace the ccu.

  • Kike33025 May 11, 2010

    Where do I find the MCU on kenmore HE2 Plus

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It may be that the drain pump is not the problem at all. Error Code F-28 on the Kenmore HE2 means that there is a signal error between the Central Control Unit (CCU) and the Motor Control Unit (MCU)

Posted on Mar 13, 2009

  • Bruno Coimbra Mar 13, 2009

    Well its kinda hard to say because you could save money by getting a repair man to come, diagnose the problem, order the part and install it,,,, or you could order both parts and install them yourself as im not aware of a way to test which of the 2 parts is defective. So either way,,, its probably going to be expensive unless your under warranty.

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If you found a blockage in the pump screen restricting the drainage and it now drains fine but F21 is still there,the error code can be cleared by pushing the PAUSE/CANCEL 2 times within 2 seconds.
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If you have this problem I would recommend following your service guide to trouble shoot the RINSE FILTER & DRAIN PIPE. The washer motor spins so fast that the washer itself need to drain the water out 10X's faster then a regular standard washer!

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“F21” is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:


1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions

http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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