Question about Webroot AntiVirus with AntiSpyware & Firewall: Windows

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Webroot spyware will not sweep

4 shields are blocked, sweep button is greyed out, also getting a pop up about some definitions not found

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I was just using Webroot Window Washer the other day and had a similar problem. I went to the control panel and deleted the program. Then I reinstalled it and it worked fine this time. Of course I was using a free trial. If you purchased the program just download it again or reinstall it from your disc.

Posted on Mar 17, 2009

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I am having the same problem as hundreds of others... i have webroot spyware with antivirus, newest version 6, i think. after microsoft updated, and this happens every time i get an update from microsoft,...


hi

your webroot spyware is clashing with some of the security update of windows.

before you install on any of the system just go to run
->msconfig ->startup->disable all->restart and then install the webroot.

I think its solved

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Do a system restore to an earlier date.

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This sounds like the program glitched. Try removing it and reinstalling. Then have it check for any updates.

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i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.

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this sounds like spyware in the registery download any spyware removal tool and run this offline then run your antivirus program and see if this gets rid of the problem if this still exists then save all files and emails out and re-install operating system.

this is all I can give help with.

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you need to check the Shield Options in the Main Menu. Make sure you have all 13 shields ON.

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I have seen this problem a couple times. The only fix that seems to work is uninstalling Spysweeper and then reinstall it again. If you go to start>Programs>webroot you will see an uninstaller. Run that, reboot the computer, then reinstall again from your install disc.

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Webroot has a main page where one of the tabs across the the top is 'Shields' Click on that tab and set all shields on except the e-mail one. That one makes a mess on Outlook Express. I also dropped back a few versions since the latest one kept yakking about a shortage of drive space when there was no problem. As to alerts the program will give an ' Alert' when it thinks that a sweep is overdue. I just click on 'sweep later' and minimize the alert.There are also some good anti spyware 'freebies such as AVG and SpyBot Search and destroy

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1 Answer

Webroot spysweeper won't sweep


you either have a demo version which when given update would ask you to buy it.... else its definition would have got corrupted... so update it,,,,

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i read thru all the other posts and solutions. i kept trying to run as administrator and it wasn't working. the only thing i WASN'T doing was shutting down spysweeper first! in the tray at the bottom, right click and hit shut down...then right click on the desktop icon and run as administrator. everything worked and i'm doing a sweep now!! thanks!

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