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HP recovery discs can
be used to return a computer's software configuration to its original
condition. HP provides a recovery solution on the hard drive, but it is
still a good idea to keep recovery discs stored in a safe place in the
event of a hard drive failure. Use the sections in this document to
obtain a recovery solution that works best for you.NOTE:HP
computers designed for commercial use, such as Workstations or Pro
series, use "Operating System" or "HP Restore Plus" DVDs. To order these
types of discs, go to
the HP Replacement Part Store
. Recovering your computer without recovery discsYou
may not need recovery discs to recover the software on your computer.
HP provides a recovery solution on a separate area of the hard drive. If
the hard drive is still functional, you can still perform an HP system
recovery from the hard drive as long as the recovery information has not
been destroyed or corrupted.To do a software recovery from the hard drive, turn on the computer and repeatedly press the F11
key until "Windows is loading files..." displays on the screen. If
your computer originally came with Windows XP or earlier, press F10
to enter recovery instead of F11.
If you are simply trying to restore the computer to factory install, you may not need the recovery discs. If you have suffered a hard drive failure, then there are a couple of options on their website, just ensure you have the exact model number of the computer.
You can create the Recovery Discs for the Computer.
Ensure all open programs are closed.
Ensure all network
connections are disconnected.
Ensure all peripheral devices are
disconnected. NOTE: If the computer uses an external CD/DVD drive, ensure
the drive is plugged in according to the instructions in the VAIO User
From within the VAIO
Recovery Center application, under Choose a
program , click Create Recovery Discs .
NOTE: The VAIO
Recovery Center can be accessed from within Windows
Help and Support . Click Troubleshoot my VAIO [FIG. 1], and then
click Launch VAIO Recovery Center .
the Create Recovery Discs window, click
the Start button.
In the When recovery discs are needed window, click the
In the Choose your media window, click the Next button. NOTE: Although an option is provided for creating Dual Layer (DL) discs, that option will not
produce usable discs on this model. Ensure the Create
recovery disc(s) using... DVD(s) option remains selected before
clicking Next .
a blank, recordable DVD into the DVD drive.
In the Insert a blank disc window, click the OK button.
Insert a new disc when
necessary as instructed.
When all the disks have been created,
click the Finish button.
You can call Direct Accessories and Parts Center at: 1-800-488-SONY (7669) to order Recovery Discs also.
Recovery CD is saved as a recovery partition on the system, which needs to be written/burn onto the CD/DVD. Steps to create a recovery disc (Insert a blank DVD in the CD/DVD rom) - 1. Click Start
2. Select All Programs
3. Select Recovery Disc Creator.
Recovery Disk Creator
4. Within the Recovery Disc Creator select Create
If you dont have the above options, you need to call the tech support and ask for the recovery disc & it will be shipped to you.
NOTE: Most HP and Compaq desktop PCs that ship with Windows Vista and XP do not come with recovery discs. Instead, they use a hidden space (partition) on the hard drive to store the recovery information. Using a hidden partition provides a convenient, more stable recovery solution. Step 1: Create a set of recovery discs or a recovery DVD To create the recovery disc set, Click Start , All Programs , PC Help & Tools (or similar), open the HP or Compaq Recovery CD-DVD Creation software, and follow the on-screen directions. If you cannot create recovery discs or your discs have become damaged, continue to the next step. Step 2: Order recovery CDs on the Web If you are not able to create a set of recovery discs, you may be able to order a set of replacement discs from HP. HP maintains a stock of replacement recovery discs for several years after the product has been released. However, because of licensing restrictions, HP is only able to provide these recovery discs for a limited time. If your computer is several years past its warranty period, HP may not be able to supply replacement discs for your computer. If this is the case, you can install a new operating system that meets the minimum system requirements of your computer, or, alternatively, upgrade your computer hardware. To find out if HP has recovery discs that you can order and to order them from HP, use the following steps: NOTE: The steps in this section apply to United States and Canada. For Europe, Middle East, and Africa please refer to the HP support document Europe, Middle East, and Africa - Statement on the Availability of the Recovery Software on CD . For other countries/regions, contact your local HP support center for information about obtaining recovery CDs. Go to the Software & Driver Downloads page . Enter the product number or model name for your computer into the field provided. Figure 1: Product name/number field Click the operating system link (the version of Windows that came with your computer). Figure 2: Example of operating system link Find the Recovery Disc ordering section and click the link to start the ordering process. NOTE: Before trying to order, make sure that you have read the important "Read this..." information listed in this Recover Disc ordering section. Note: - If the link to order a recovery disc set is not available, there may not be any more sets available for purchase. HP cannot create recovery discs that contain a version of Windows that has been obsoleted by Microsoft, such as Windows 95, 98, and Me. Some recovery disc sets may have run out of stock and may not be available to order. Figure 3: Recovery disc ordering links Follow the directions from the "Read this...” article and from the ordering pages to complete the ordering process. NOTE: The ordering pages use a secure connection to protect your privacy. If you cannot create a recovery disc set and you cannot order a recovery disc set from HP, go to the next step. Step 3: Contact Support If you have tried the steps 1 and 2 and could not create or obtain a recovery disc set, contact HP Customer Care . HP Customer Care may be able to send out new discs or replace defective versions depending on your situation and availability.