Question about Microtek ScanMaker 9800XL Flatbed Scanner

9 Answers

ScanMaker 9800XL scans but ScanWizard Pro shows black screen.

ScanMaker 9800XL scans photos OK when I use Windows "camera and scanner wizard" but does not show the scanned image when I run
the scanner through the Scan Wizard Pro software. The scanner runs through the scanning process but displays only a uniform black image in the view window. Anybody got an idea what's wrong?
Note: I recently acquired the scanner without its software cd so I'm using the downloaded free 7.11 driver from the Microtek website.

Posted by on

  • 2 more comments 
  • dave brown Mar 13, 2009

    Solution from "ssolved" sounds good - but where can I find a copy of the software cd or a web source for downloading all the files needed to run the scanner?

  • dave brown Mar 13, 2009

    I'd like to follow up on "livetech's" suggestion and get an install cd from Microtek - but I can't figure out where to enter that request on their website. I would be happy to pay any reasonable cost for an install cd.

  • dave brown Mar 13, 2009

    Ref reply from "famoussir" - I don't understand what you mean - how can I save an image before it is scanned?

  • dave brown Mar 13, 2009

    I could not find the software at Wareseeker. Any other options?

×

9 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

  • Expert
  • 277 Answers
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Champion:

    An expert who has answered 200 questions.

  • Expert
  • 435 Answers

Hi, Did you try scanning with out any sheet in it and see any difference.
I hope you are looking for the pics in right folder. Check the software settings if the scanned picture folder is some where else.

Also check if the scanned image is in jpg format. Some times different format may not be recognized and hence shown as a black image.
Good Luck

Posted on Mar 13, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,515 Answers

First, make sure your computer has been updated to at least Windows XP Service Pack 1....Service Pack 2 is even better. You can check this by right-clicking on my computer and selecting Properties from the menu. If you're using Service Pack 1 or earlier...it would be a good idea to run through the Windows Update process a few times.

Try downloading a new Scan Wizard file from this page on the MicroTek web site. When you do the install, it should remove any previous drivers and clean things up.

If this doesn't help, try to find the Windows Scanner and Camera Wizard...usually located under Start>All Programs>Accessories. It may work even if the MicroTek software doesn't.

Good luck...and I hope this is helpful!!!!

regarding the s/f , you can try original one, that you are using. if not, then go for purchase. i would advise you to try this before spending fe bucks!!!!!

Posted on Mar 13, 2009

  • taran_2005
    taran_2005 Mar 13, 2009

    I know the above is 'Incase the wizard is not recognizing scanner"...that's not the case here but sometime it would work, incase you are unable to scan image!!!!

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,550 Answers

You can get software from the link below

Software for microtek

Select the operating system and download .

Hope this helps .

Posted on Mar 13, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 300 Answers

You can get the drivers and software here at this link  http://wareseeker.com/download/microtek-scanmaker-9800xl-scsi-1.0.1.1.rar/2008b05aa
click the link directly and download  please rate the solution if helped. thanks.

Posted on Mar 13, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,197 Answers
  • Jyackle5
    Jyackle5 Mar 13, 2009

    OR you can call them to get a replacement CD here.



    (310) 687-5940



×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 320 Answers
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 583 Answers

Its a driver software problem.u will have to download the latest driver and install it to solve the problem or else get the installation cd from device manufacturers website.

Posted on Mar 13, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 254 Answers

Its a software problem as it requires orignal cd to be downloaded.and the currently loaded software from internet is missing some important files.load the updated files.

Posted on Mar 13, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I need a driver for my new Mountain Lion, Mac, to run the 9800XL


Microtek sent me this link to ScanPotter 1.07:
http://support.microtek.com/downloads/drv_specific.phtml?slct_os=9&prod=139&bymdlnme=1

It's not the same ScanWizard Pro software that used to work on my PowerPC G5 running OSX 10.5 Leopard, but at least it enables me to use my ScanMaker 9800XL with my late 2011 17" MacBookPro and OSX 10.8.2 Mountain Lion. Get it, it works!

Sep 04, 2012 | Microtek ScanMaker 9800XL Flatbed Scanner

2 Answers

Scanmaker 3830 driver for windows 7


this helped me with my scanmaker 3830 on windows 7 and windows 8 64bit too
You can download: ScanWizard 5 version 6.63 Here: ftp://microtek:microtek@files165.cyberlynk.net/microtek/pcfiles/drv_sw5_v6_63_ad.exe
Extract to folder on desktop. 1. Plug in your Scanner 2. Go to Control Panel (Windows 7,8 - 64 and 32 bit) 3. Go to Device Manager 4. Go to Imaging devices (or Other devices) 5. Find what windows have installed Right Click 6. Update Driver Software.. 7. Click - Browse my computer for driver software 8. Click - Let me pick from a list of device drivers on my computer 9. Click - Have Disk 10. Browse to your desktop or position where you extracted 6.63, point to "....drv_sw5_v6_63_ad\Disk1\Vista\AMD64\..." Pick any of INF files I picked first 11. You will see 4800 Scanner and USB 2.0 Scanner, I picked first 4800 then USB 2.0 and both works., install the scan wizard, restart the computer

Jun 25, 2012 | Microtek scanmaker 3840

1 Answer

I have a Microtec ScanMaker 9800XL connected to a Mac OSX 10.5.8 When I scan I get a black screen/no image. I have turned the scanner and computer on and of and have checked the connections. I last used...


did the lamp lights? replace it if not.
if the lamp lights and the comm between pc and scanner is ok and you take black image. then there was a problem on scanner module _light receiver_.

Dec 02, 2010 | Microtek ScanMaker 9800XL Flatbed Scanner

3 Answers

I need driver for microtek scanmaker 3840


you can download it from

http://www.driverskit.com/freedownload/Scanner/Microtek/ScanMaker_3840_3830_3800_ScanWizard_5_5_93/14515.html

Feb 26, 2010 | Microtek scanmaker 3840

1 Answer

My microtek 5900 scanmaker needs new drivers for Vista 64bit OS


hi
I use Vista 64X . And ScanWizard 6.61 ( From Scanmaker 5950, i have 5900) works ok in photoshop.
tks

Apr 21, 2009 | Microtek ScanMaker 4900 Flatbed Scanner

1 Answer

Can't view the entire image area of a Microtek 9800xl


Go into preferances, overview preferances and adjust to full screen.

Feb 13, 2009 | Microtek ScanMaker 9800XL Flatbed Scanner

1 Answer

Scan maker 3860


Dear Taher_jaru ,
you can download the driver for your Scanner , from here:

http://www.opendrivers.com/driver/264635/microtek-scanmaker-3860-scanner-scanwizard-5-v6.520-windows-98-me-2000-xp-vista-multilanguage-free-download.html

Be Happy Always

Regards

Oct 25, 2008 | Microtek scanmaker 3840

1 Answer

Xrays


You can't scan xrays unless you have a scanner capable of scanning film, which requires a film attachment.

Jul 29, 2008 | Microtek ScanMaker 9800XL Flatbed Scanner

1 Answer

Can't uninstall microtek 5900 scanner


This is a funny problem. Try & locate SCanwizard 5 files and delete them. Complete the registry deletion as suggested. Run scandisk. Install and uninstall Scanwizard 5.

Mar 07, 2008 | Microtek SCANMAKER 5900 Flatbed Scanner

2 Answers

How do I find instructions on How to download and install ScanWizard 5 software to my computer?


I found it here.. and there .. http://www.opendrivers.com/driver/233289/microtek-scanmaker-series-scanwizard-5-v6.11-windows-98-me-2000-xp-free-download.html http://kmkm.dk/scanner/MicroTek/33289/Microtek-ScanMaker-Series-ScanWizard-5-v6.11-Windows-98-ME-2000-XP.html

Dec 26, 2006 | Microtek ScanMaker V6UPL Flatbed Scanner

Not finding what you are looking for?
Microtek ScanMaker 9800XL Flatbed Scanner Logo

Related Topics:

345 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microtek Scanners Experts

Mohan Sriraman
Mohan Sriraman

Level 2 Expert

490 Answers

Cindy Wells

Level 3 Expert

4754 Answers

Tony

Level 3 Expert

2598 Answers

Are you a Microtek Scanner Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...