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For windows XP & Vista
Check the function after every step.
Step One: Power Cycle with printer 1. Use the On/Off power button to turn off the printer. 2. Disconnect the USB cable from the rear of the printer. 3. Disconnect the power cable from the electrical outlet. 4. Allow the printer to sit for at least 30 seconds. 5. Reconnect the USB cable. 6. Reconnect the printer power cable. 7. Turn on the printer using the On/Off power button on the printer Step Two: Disable DEP (Data Execution Prevention). Disable the Data Execution Prevention in Windows Vista and check by following the below steps: 1. Click on Windows Icon. 2. Control Panel->System->Advanced System Setting->Performance->Settings->Data Execution Prevention It needs to be set to "Turn on for essential windows programs only", which is the default. If you set it to "Turn on for all programs except those I specify", then the all-in-one driver stops working and you get blank pages. Alternate Option for DEP ------------------------------------ Right Click on My Computer. Select Properties, under the Advanced tab. Properties --> Settings --> Data Execution Prevention. Step Three: Check the option of Separator page. Please refer the below mentioned web link for better understanding the steps with graphics. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01449854 Note:Clicking the link may give an error indicating it is invalid.If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address. Step Four: Print directly from printer Spooler bypass *********************
Click on Windows Icon
Click on Printers.
Right Click on HP Officejet All-in-One printer.
Click on Printer Properties
Click on Advanced Tab
Click on the option "Print Directly to the Printer"
sounds to me its software issue, the best way to do this is to go into your printer properties and check to see if it has selected 3x5 for print not 8 1/2 x 11
my wife has that problem all the time when shes trying to print pictures of the kids and ushally its due to not being setup on the printers properties you can also set it up from right here
if you go to file on the top menu here and then goto print from here we will be able to select the printer and goto the options on it and make sure the page is set for 3x5 make sure your printer is highlighted and then click on preferances and then look in there. I dont have a printer hooked upto my laptop right now so I cant give you any further steps but I know its in there.
let me know how you make out if I have to put a computer onto my laptop and give you more detail on this then I will