Question about Sony BRAVIA KDL-40V2500 40 in. LCD HDTV

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Picture turns off sound is on

Hi, I just bought a 40 inch Bravia kdl-40v2500. The picture is great, but at seemingly random intervals the picture turns off (goes black) - but the sound stays on. Turning the tv off and then on brings the picture back. Is there any way to fix this? Thanks in advance.

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  • Matty Blast Apr 08, 2008

    Same problem here, but with the 32" model. It used to be that the screen would black out and then come on after a few seconds. Now it's to the point where the screen is almost always blacked out, and only comes *on* for a few seconds. It's under warranty, thankfully, but I'd rather exchange it for a different model. This is ridiculous.

  • rustydunn May 26, 2008

    Have the same model - been having the same problem for months now. Seems to happen when changing channels from 1080 HD to non-HD channels or back. My non-professional guess is that it is tied to the up-converter. Also see double screen sometimes when we turn it on and it was last turned off on an HD channel.


  • Anonymous Mar 24, 2014

    The picture started to scramble and then went black it will turn on and it has sound but no picture

  • Anonymous Mar 28, 2014

    Sound comes on, then picture then picture goes off sound OK,

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Hi Anya, Im sorry to hear of your difficulties but very happy to know im not alone. I have the same exact Sony model and the same exact problem. I wasnt sure if it was my Tv or my upconvert Sansung DVD player. I spoke with Sony assistance..and well..they were of no assistance. They blamed it on my HDMI cable, then the dvd's i was playing, then the dvd player itself. I ruled out all of the above. Mine goes black when i play a dvd in the upconvert format (720p or 1080i) otherwise known as digital..but the analog signal goes through fine. Luckily i am within my 30 days since I bought it, so now that I have seen your posting and am certain its a tv issue, I think i will return it and buy a Samsun tv (a great alternative for same price with only drawback being a glossy screen=not good for bright rooms but amazing color clarity). Sorry I dont have answer for the problem other than your not alone on this one. I have read other Sony users listing similar issues. I hope all goes well with you and wish you the best Matthew

Posted on Aug 20, 2007

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