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My hp C4500 wireless printer will go offline on its own when not used. then we have to uninstall and reinstall to get wireless printing back. how can I get the printer back online from my toshiba laptop?

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  • Anonymous Mar 21, 2009

    The computer can see the printer on the network. The scanning function works. But the printer reports that it is offline and will not complete print jobs.This seems to be a random (but frequent) occurance. Sometimes unplugging and re-plugging in the printer is enough to correct the problem.

  • Anonymous Mar 22, 2009

    same here

  • Anonymous Mar 31, 2009

    printer is always going offline...then cannot get it back online once it's off. i can never ever get this printer to work properly. one day it does...the next it doesn't...

  • dianes422 Apr 02, 2009

    I have the same problem.

  • Anonymous Apr 05, 2009

    I have the same issue - Sat on the phone with HP for an hour one night about a month ago - Problem stopped for like 5 days.

  • K-MacDaddy Apr 06, 2009

    yeah, I've got the same problem. I have a mac, and just got this printer. It seems like every time I need it to work, it is conveniently "off-line". Anyone know how to solve this?

  • Anonymous Apr 07, 2009

    How do I change my cp4500 from usb to wireless?

  • John Conran
    John Conran Apr 13, 2009

    My brand new HP C4500 printer has gone offline and will not go back to online. This is a pathetic situation for plug and play hardware. And yes, the HP super smart printer software suite is installed. No such problems with my old Canon printer. That one was absolutely brilliant compared to such modern dross from HP.

  • bksw May 17, 2009

    I have the same problem with a new HP Officejet 6500 wireless. It goes offline and all the printer controls stop responding. Setting it back online via Windows does nothing. The only solution I have found is to unplug it and plug back in. Very unhappy with this situation.

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On Windows XP and Vista all you need to do is right click on the printer icon and bring it back online. I haven't figured out how to do this on Windows 7 yet.

Posted on Nov 19, 2009

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Just unplug it. its kind of like a computer and will freeze every now and then. all you have to do is unplug it and itll start back just like new

Posted on Apr 20, 2009

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Sometimes bringing it back online works. Sometimes not. Yes, unplug it and plug it back in does work. But why the h*ll would you buy something that you have to do that with? I've got the latest software updates and it's still dropping offline.

Posted on Nov 19, 2009

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Didn't work for me - and very difficult to find on their website

Posted on Aug 18, 2009

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The HP website has a software update for this printer that is supposed to fix the problem.

Posted on Apr 20, 2009

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hi,
Being 'offline' means there is no communication between the printer and your PC.
To change it to 'online' try the following:
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  • Double click on your printer and a window pops up.On this window go to printer on the menu bar and uncheck 'use printer offline'. Try printing now.
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  • Unplug the printer from power and your pc too.
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  • After installation restart your pc.
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Worked for me,hope it works for you!
THANK YOU!

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1 Answer

HP C4500 goes offline when not used for a while. How do I fix this problem?


  • Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer.

  • Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open.

  • Go to Printer in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online.



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    I was having the same problems until I visited the HP website and realized that all of the hp software is incompatible with snow leopard. Here is the link to what HP says to do. JUST MAKE SURE TO UNINSTALL ALL OF THE HP SOFTWARE ON YOUR COMPUTER FIRST!!!
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&lc=en&dlc=en&cc=us&product=3418707&os=219&lang=en
    It worked like a charm for me.

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    MY PRINTER OFFLINE


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    HP C7250 AIO won't print wirelessly from my laptop


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