You'll need to pull off the pump.You can tilt the machine to gain acess to the pump,a screwdiver can be used to pry the clips off that hold the pump to the motor. you can leave the hoses connected, but try to turn the inner reciever of the pump to see if it is stuck .
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ND, I would suggest means no drain. If the machine is full of water, it wont let you open the door. Put the drain hose into a bucket to drain the water out and turn off the machine, after a few minutes, the door should unlock. Check the pump or the pump inlet hose for blockages.
Good Day, your machine is normal is washing cycle? if yes.do the same for
the fully automatic washing machine mostly have drain pump, please check the
filter of your drain pump, if clog your drain pump of some hair pins,cotton
buds or coins or any small item,that the cause of water stuck,and it will long
time draining or totally not running the drain pump.and its cause of stop of
cycle of washing machine in rinse time or spin time,because after washing the
pump must be on to remove water before start the next cycle.
Im haveing the same exact problem on the same exact machine... I have taken all the pannels off, and drained the water. I was wondering if there may be a way that the pump lost it's prime and needs to be re-primed? (wishfull thinking on my part.) There was no indication that the pump burnt out, it just stopped working instantly with no symptoms. The other functions seem to work, it will agitate the laundry, and then will just stop when it comes to the pump cycle. Any help is appreciated. Thank You.
Jane, check to make sure that the drain hose has a air gap in the drain. Sometimes you will get a siphoning effect if you don't have the gap or it is pushed down to far in the drain. If this is not your problem, it's probably a timer issue...Catriver..post back