Try these steps in the order they are given If non of them work sandisk should be able to help you out. 1-866-726-3475 or 1-866-sandisk -Reset device take out battery hold power button for 30 count put battery back in turn device on. -Upgrade firmware Go to website, download firmware update This was the URL at the time of writing this http://sandisk.com/Retail/Default.aspx?CatID=1376 or try http://sandisk.com/Retail/DriverDownloads.aspx Install according to instructions. let the device reboot. -Format memory. turn hold switch on, orange should be visible hold pause/play button and press power. click forward button when the screen comes up. let this run. after reboot flip the hold switch off.
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