Popcorn popper is approximately three weeks old and now the popcorn clogs up in the hopper (cooker pot), the gear quits turning, and we have to pry the popcorn out. It worked perfectly when we first got it and now it is nothing but a pain to use. We tried several popcorns, cooking oils and amounts of oils, but the problem continues. I noticed the small spring located on the lower shaft doesn't cover the entire shaft. Is it supposed to be longer? Your prompt reply for a solution would be greatly appreciated or we will have to return the unit to our local retailer where we purchased it.
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Sounds like the kettle isn't getting hot enough. The thermostat is usually at fault in this situation which can be determined by checking the amp draw on the kettle. the common complaint is the kette is too hot and burning but what really is going on is it's not hot enough so the seed won't pop. Because of the heat that is there it will loose it's moisture, dry out and burn instead. You will end up with lots of old maids . Really stale corn seed will act the same way because all the moisture in it is gone and thats what is needed to pop it.
Take the kettle crossbar assy off the kettle and look and see if there is a set collar above the shaft weight. If so loosen it so you can slide the weight up...enough to get the old one out and the new one in.
This is a hard symptom to troubleshoot, it can have many different causes. 1. Is the stire wire in the kettle straight and spinning freely? 2. Does the agitator shaft spin freely in the crossbar? 3. Is there a small needle bearing on top of the spur gear attached to the kettle? it is a small metal circle that spins independently of the agitator shaft located ontop of the kettle spur gear, it can fall off. 4. The plastic block in the cabinet roof that has the motor spur gear coming out of it, is it cracked? 5. Does the motor turn when the switch is turned on with the kettle in the dump position?
All of these can lead to an answer of why the agitator stops turning while popping.
The instructions say make sure kettle motor is plugged in. Turn unit ON with switch on crown of machine. Allow unit to run for 3-5 minutes to heat up kettle. Turn unit off. Add 2 teaspoons of your favorite popcorn cooking oil to the kettle. Then add 1/4 cup of popcorn kernels to the kettle. Turn the unit on and close the door. When popping sound slows down turn the unit OFF. Flip the kettle over with the crank handle to empty the kettle. Repeat process until desired amount of popcorn has been popped.
When Popper Has Popped Corn Just Before. 1. Pour the properly measure amount of Oil into the kettle. 2. Wait about 45 seconds - or until the Oil in the kettle starts to smoke slightly. 3. Pour the contents of the properly measured corn cup (kernels plus popcorn salt or Flavacol) into the kettle. 4. Wait about 2 1/2 minutes. If you are using a pan on the stove without an agitator, you must constantly shake gently. When the crackling noise of the popping corn is no longer heard, dump the kettle and empty it completely. 5. Repeat if needed for more popcorn. 6. When you are finished popping, turn off the kettle agitator switch (if you have one) and turn off the Pilot light/ heat switch. 7. After the machine has cooled enough so as not to be dangerously hot, wipe the outside of the kettle with a soft damp cloth. This helps prevent a heavy build-up of the Oil.
TIPS - Bagged floss keeps a day or two, depending on the humidity - Use bags to make and display cotton candy in advance - use cones for immediate sales - Unless you're experienced, it's best to turn off the motor to refill the spinner head - If machine will be used more than 20ft. from power source, be sure to have an adequate extension cord