I insert the disc. It will attempt to turn but just doesn't. Then the screen will read "Bad Disc". We have tried all kinds of disc, but none will work. I tried a disc cleaner. It turned the first time I tried it. Then I put a movie in and it still did not work. Now it will not even turn the disc cleaner DVD.
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Well it seems that your DVD player is having an issue reading the disc, I guess the first question is what kind of disc are you trying to insert? Is it a burned DVD or is it a movie dvd? This model is not a Blu Ray so if you are trying to use a Blu Ray disc then it will not read it. If you are trying to read a burned disc from someone then more then likely the disc was not finalized and is unable to recognize the disc, because the finalization process is where all the the information is written about what kind of disc it is and the format, codecs, etc. OR maybe the laser is dirty or the DVD player has kicked the bucket. Finally, the product DESC says it can read DVD-RAM, DVD-RW, DVD-R, DVD+RW, DVD+R, VHS formats, but I have found that some DVD units do not like certain brands of Blank DVDs. I hope this offers some ideas for you and good luck!
Follow the steps below to troubleshoot if the BD player cannot read or play a disc:
1. Ensure the Easy Setup procedure has been completed on the BD player.
NOTE: Can't play DISC may display on the LCD screen if the Easy Setup procedure was not completed first. 2. Ensure the inserted disc is compatible with the BD player.
NOTE: Consult the instruction manual of the BD player for a list of compatible discs.Manuals are available online through the Manuals/Specs/Warranty link on this page. 3. Select BD players may require that a USB memory device has been properly inserted into the EXT slot of the player prior to playing the movie. If the BD player being used does not have an EXT input, skip this step.
NOTE: The USB memory device may need to be re-formatted to FAT32 format prior to inserting it into the player. 4. Use a soft cloth to clean the disc. 5. Examine the disc for any cracks or scratches that might be interfering with playback. 6. Attempt to play another disc.
NOTE: If another disc plays in the player, then the previous disc may be faulty. In this case, contact the Customer Information Service Center at 800-222-7669 to speak with a customer service representative for further troubleshooting. 7. Remove the disc from the BD player. 8. Turn off the BD player. 9. Unplug the power cord of the BD player from the electrical outlet. 10. Let the player remain without power for 1 minute. 11. Plug the power cord back into the electrical outlet. 12. Turn on the BD player. 13. Insert the disc into the BD player. 14. Attempt to play the disc.
If the issue is not resolved even after performing these steps, then try installing the latest Firmware update if you have not done yet. Here is the link to download and install the Firmware update. http://esupport.sony.com/US/perl/swu-list.pl?mdl=BDPS360 Select the correct Operating System and download the Firmware update. Then follow the instruction on the same to install the update in the Player. If the issue is not resolved even after installing the update, then Playe may require service.
Follow this procedure to troubleshoot if the DVD player cannot read or play the inserted disc.
Ensure the inserted disc is compatible with the DVD player.IMPORTANT: Refer to the operating instructions supplied with the product for a list of compatible disc. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Use a soft cloth to clean the disc.
Examine the disc for any cracks or scratches that might be interfering with playback.
Attempt to play another disc.NOTES:
If another disc plays in the DVD player, then the previous disc is faulty.
Some recordable discs may not play correctly because of the quality of the recording, the physical condition of the disc, or the characteristics of the recording device or authoring software used.
Remove the disc from the DVD player.
Turn off the DVD player.
Unplug the power cord of the DVD player from the AC outlet.
Let the DVD player remain without power for 1 minute.
Plug the power cord back into the AC outlet.
Turn on the DVD player.
Insert the disc into the DVD player.
Attempt to play the disc.
If still persists, its time for your device to get serviced.