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If you receive an error message that tells you that you have an
unsupported cartridge, then you need to remove the cartridge. After
installing the appropriate type of ink cartridge you should no longer
receive the error message and you can then perform a print test. Instruction on how avoid unsupprted cartridge message.
Lift up the scanner unit (with the power
on). The printer cartridge carrier will move to the top of the printer
into the loading position.
down on the lever above the cartridge and then raise the cartridge lid.
Remove the cartridge and make sure the cartridge supports no more than
four colors (cyan, yellow, magenta and black) and a speed of 22 parts
the compatible ink cartridge into the carrier and then lower the
cartridge lid. Close the scanner unit, then make sure plain white paper
is inserted into the paper loader.
the "OK" button on the control panel and the unsupported cartridge
message should be gone. Press the "Select" button and a test alignment
page will print.
turn fax machine off open cover and put 3 drops of 3 in 1 oil on the the big silver bar the ink cartridges ride along perform alignment and try to recieve fax if this doesnt work clean all the rubber feed rollers with isopropanol alcohol (rubbing alcohol) applied to a microfiber towel then try.