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Outside calls going to wrong internal extension

Administrator got fired and nobody knows how to deal with the phone. OK - We have outside calls going into the wrong extension. Help!

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Calls automatically go to voice mail

When you pick up the handset ...do you hear a stutter dial tone? Forwarding or DND might be on.

Posted on Oct 17, 2008

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Vit Avaya BP
  • 211 Answers

SOURCE: how to stop the extension from ringing if the

As long as carrier sends a ringing voltage the phones will ring.

Posted on Jun 07, 2009

consultel1
  • 860 Answers

SOURCE: Lucent Partner 34D phone system with 18D extensions

That doesn't sound good at all. I would first try powering down the system and waiting about 15 seconds or so before powering back up. If the problem remains, the processor was some how damagedand would be best if it was looked at by your vendor.

Posted on Sep 25, 2009

SOURCE: We have a 5410.

*00 will cancel forwarding

Posted on Sep 04, 2010

  • 2973 Answers

SOURCE: When someone tries calling extension

The phone instrument on line 15 seems to be bad. Please replace it with one from the other lines and see if the problem still persists. If the problem is still there then the line may be faulty/shorting or grounding somewhere. If the problem is not there then buy a new instrument and replace one on line 15 presently.

Posted on Nov 19, 2010

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1 Answer

I have a phone it recieves calls but can't make them it was working until 2 days ago


Several things can go wrong. Do they need to dial an extension to access an outside line? Make sure they know this. Also, make certain to remove any area code in the menu settings. The phone could be trying to make a call, yet it dial the area code each time and screws up the PBX, so no outside line. There are more possibilities, but they require on site tests.

Jun 09, 2014 | EnGenius DURAFON1X DuraFon 1X System Phone

1 Answer

T7316 phone does not cancel call forwarding


#73 is a a feature you use on a telephone line to cancel call forwarding (cfw) of an outside call (some codes may differ). You need to have the dial tone of that outside line to cancel the cfw. to cancel the cfw of a norstar set (internal calls to extension) just press the cfw key or press 'feature #4'

Apr 15, 2014 | NorStar T7316E Corded Phone

2 Answers

Panasonic KX-T7730, we have a 824 phone system and cordless handsets (kx-tg1711) we cannot make outgoing calls on these handests but can take incoming calls and can transfer calls. how do we programme


  • Locate the program and auto-store button on your telephone. You will be using these to customize many of the features on your KX-T7730. The program button is used to enter or exit programming.

  • 2

    Program your outgoing line preference, i.e., the line you prefer to seize when you go off hook. Press "Program" "1" "1" "store" for no line. Press "Program" "1" "2" "Store" for an idle outside line. Press "Program" "1" "3" "Outside Line Number" "Store" for an assigned outside line. The outside line number will be a single or double-digit number that is set through your phone system.

  • 3

    Program your incoming line preference, i.e., the line you prefer to answer when you go off hook. Press "Program" "2" "1 "Store" for no line. Press "Program "2" "2" "Store" for ringing line. Press "Program" "3" "Outside Line Number" "Store" for an assigned outside line.

  • 4

    Program your flexible CO buttons. These are the inner row of 12 lighted buttons. Your outside lines need to be programmed to these--you can choose any of these 12 buttons in any order. Press "Program" "CO Button" "0" "Outside Line Number" "Store." The outside line number will be a single or double-digit number that is set through your phone system.

  • 5

    Program any other unused flexible CO buttons for an extension number or any frequently dialed phone number. Press "Program" "CO button" "1" "Extension Number" "Store" or "Program" "CO Button" "2" "9 + Phone Number" "Store". A "9" must be entered at the beginning of a phone number to tell your phone system to seize an outside line before dialing, e.g., "9-1-212-555-1234."

  • 6

    Locate the programmable feature buttons (the row of 12 solid buttons on the right). These buttons are basically one-touch buttons that can be set for extension numbers or phone numbers. Press "Program" "(PF) Button" "Extension Number" "Store" or "Program" "(PF) Button" "9 + Phone Number" "Store." Remember to press "Program" again to exit programming.

  • 7

    Locate your "FWD/DND" button. This button is used for setting "Call Forward" or "Do Not Disturb" on your telephone. To set call forwarding, go "off-hook" either by lifting the receiver or pressing speakerphone. Make sure you go to intercom and not an outside line. To forward all calls, go off-hook, press "FWD/DND" "1" "extension number" (the extension number that you wish to forward all your calls to) "#". After you hear a confirmation tone, place the receiver on-hook. The steps to set call forwarding for busy/no answer are the same as above, except you will press "2" in place of "1". To cancel call forwarding, press "0" in place of "1".

  • 8

    Program "Do Not Disturb," which stops your phone from ringing--any callers will just hear a DND tone. To program, go off-hook, press "Program" "4" "#" on-hook, to set. Press "0" instead of "4" to cancel.

  • 9

    Locate the message button--this works in coordination with your message light at the top right of your telephone. If the light is lit, press "message" to hear a message left to you either by another extension or a voice mail system. The message button can only be programmed as a message or one-touch button. To program as a message, press "Program" "Message" "3" "Store." To program as a one-touch, press "Program" "Message" "1" "Extension Number" or "Program" "Message: "2" "9 + phone number."

  • 10

    Return your KX-T7730 to its default settings by pressing "Program" "#" "*" "Store."



  • Read more: How to Program a Panasonic KX T7730 ' eHow.com http://www.ehow.com/how_7159736_program-panasonic-kx-t7730.html#ixzz1eYPzbevZ

    Nov 23, 2011 | Panasonic KX-T7730 Corded Phone

    1 Answer

    Hi i have a panasonic KX-TES824 installed with 2 co lines and 4 extensions. I want the ringtones to be different for internal telephones (ie call between the extensions) and the CO Lines (when call comes...


    A Panasonic Analog PTS ring sound is not adjustable, however, the cadence is. An outside call rings with a single ring, an internal call is either voice announce or a double ring. The digital phones from Panasonic have either 8 or 30 different tones, but that's a different system.

    Carl

    Nov 21, 2010 | Panasonic KX-T7730 Corded Phone

    1 Answer

    I have 1 extension that will not go to voice mail. I have tried the *713 and a 2 digit number between 00 and 99 and it still just rings endlessly. When I make an inner office call to this ext... it picks...


    What happens when you TRANSFER an outside call to that extension? If that works, you have Intercept issues which is handled with programming. If it still does not transfer, you have CF issues, started by a *710x command for both internal and outside calls.

    Carl

    Aug 11, 2010 | Panasonic KX-T7633 Corded Phone

    1 Answer

    Stop ringing at main phones when outside calls come in.


    Here is a link to program line ringing.

    It sounds like your extension is forwarded (confirmed by the one beep you hear on an incoming call.

    From any display phone, press Feature 11
    then enter your extension number 2 times. So if you are extension 20, do this:
    Feature11-20-20
    see if that does it.

    May 28, 2009 | Lucent PARTNER18 Corded Phone

    1 Answer

    Stop ringing at certian phones when outside calls come in.


    http://dstech1.com/programming-line-ringing/


    Partner, all releases.
    Examples
    Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist's extension to Immediate Ring and the lines at the users' extensions to No Ring. (This is the factory setting)
    Receptionist Backup. If you want all calls on a line to ring directly at users' extensions -with the receptionist providing backup -set the line at the users' extensions to Immediate Ring. Then set the line (or lines) at the receptionist's extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds will also ring at the receptionist's extension.
    Programming
    To change the way outside lines or pools ring at an extension:
    1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
    2. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons on the phone show the current Line Ringing settings for all lines assigned to the extension. (If a line is not assigned to a button, the green light next to the button is off.) The following ringing options can be shown by the green light next to the line button.
      • Immediate Ring - on steady
      • Delayed Ring - flashes slowly
      • No Ring - flutters quickly
    3. To change Line Ringing for any line, press the line or pool button until the button light shows the correct setting (the setting for the currently selected line or pool also appears on the display).
    4. Continue programming or exit programming mode.

    Jan 09, 2009 | Lucent PARTNER18 Corded Phone

    1 Answer

    Internal intercom


    If the person you are trying to reach is speaking to another internal extension, none of the outside lines will show in use. If their phone is not Call-Forwarded to any other extension (i.e. second extension or VM), you will get a busy.

    Feb 06, 2008 | NEC Electra Professional ETW-16DC-2

    3 Answers

    Inter-Tel Axxes phone outside calls don't go to voice mail


    I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
    bb752dc.jpg By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...

    8e5e1dd.jpg Hope this helps someone?

    vandata1

    Sep 27, 2007 | Inter-Tel Axxess Corded Phone

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