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Sony slv-d370p dvd tray will not open. i have tried the power cycle and nothing happens. any ideas

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  • jedikitty Mar 18, 2009

    my SLV-D370P ate one of my DVDs. It worked fine for a couple of months, then just refused to play one of the DVDs.

    Tthe DVD itself is good; it played fine in another player and a computer DVD drive.

    Since the DVD would not play (it seemed to be stuck in "Loading"), I tried ejecting it. The drive did not open no matter what I tried.

    I had that happen once before but cutting the power to the unit and having it unplugged for a couple of days seemed to reset something, and it then ejected the DVD. Not this time...



    This combo player is basically brand new, only used a couple of times. I'm not really comfortable popping the hood on it. Is there another solution (besides the dumpster!) I can try to free up that stuck DVD?

    Thank you kindly.

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  • 88 Answers

There is a drive belt under the tray that is probably bad. try removing the top cover and gently help the tray out after pressing the eject.

Posted on Mar 12, 2009

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