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Re: phantom jams & button undetection
Sounds like a button may be stuck or something. Reset machine by powering off, press and hold start button at same time while powering machine back up. Hold the start button down for a few seconds and release. This should help. Let me know if it does not and I may be able to walk you through another bit harder reset.
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you have an obstruction either a piece of paper between the rolllers or the secondary feed rollers are not turning.... open the machine and follow the feed path ...take a piece of paper and manually feed the paper with the machine in the off position look at the feed rollers then the secondary rollers( usually two small rods with rubber sleeves kissing each other ...if you can look at the sides on the machine( inside the cover) see if the gears ( usually white ) can turn or mesh correctly... if you do not see any obstruction then these rollers are not turning when they are supposed to when you press the print button. 90 percent of these problems are paper jams if no jam something is not activating the feed rollers
The loud clicking noise is either the toner cartridge or the paper feed.
If the jam occurs in the drum and toner cartridge then I recommend changing the toner.
If the paper is not being fed at all then you need to have the paper feed kit replaced.
Re check all the connections. When taking off the paper feed assay, other parts and plug and jack connections were needed to be taken off first. Make sure the drum seats in its correct position, silver grounds are not bent. The copy cartridge and Dev housing are not connecting very good somewhere. Make sure the machine is unplugged. Try running copies.
Is it receiving faxes? Make sure you have the line in the right place in the back of the machine (line) and that you get dial tone (hit the monitor button if it has one). Try calling it on your cell to see if it picks up. You may have a poor phone line conditon, and you could try to slow the modem speed down or check the ECM (Error Correction Mode) if so. If it's a jamming problem, try to run a copy and see if it feeds ok. If not try cleaning the feed/pick up rollers with mild soap and water. Reseat the paper and try it again.
Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.
i think may be i can help, well rick there is no reset button on brother machines,..have you tried cleaning the paper feed roller? may be some thing did print and the paper is still crumbled up in the machine. try this. cut a file folder to 8x11 and manually force feed it through the paper path, there may some thing inside the machine that might be holding a sensor down. this is the first thingwe would do as a brother tech. good luck by the way clean the rollers with denatured alcahol
well, one of two things have happened, 1. you haven't removed all of the jammed paper, maybe you left a small piece of a piece of paper or you may bent or broken your paper jam sensor. go through the paper path very carefully and check both things.
You should be able to open the machine up easily and see the jam. It is a very small unit and no plece for the paper to hide. Does the unit use a film ribbon to print from. If so, remove the ribbon to see the jam.