Question about Sony BRAVIA KDL-40S2000 40 in. LCD HDTV

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Sony KDL 46V2500

Brand new, delivered 8/1/07. Connected to Oppo DVD via HDMI. Watched an entire movie(perfect picture). During the second movie picture disappears and entire TV screen displays various color bars, after one minute screen settles down to six faint white horizontal bars and 6inch by 6 inch vertical color bars in lower left corner(similar to UPC code in appearance). Using remote to change video settings does not alter screen except to change some of the colored bars making them larger. Menu feature does not operate either from remote or TV. Audio continues to play properly. Tried various DVDs and switched to Sony DVD player through component conections with same result. When TV is turned on the standby light does not come on, or blink. Sony TV support sent email with general picture problem troubleshooting tried all with no help. All ideas appreciated.

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  • 5 more comments 
  • Richard Nuedling Aug 05, 2007

    I will return the set to Amazon under 30 day defective item policy. Thank you for your help.

  • Richard Nuedling Sep 22, 2007

    Received a replacement TV from Amazon with zero hassle. Its been thirty days now with flawless performance.

  • Anonymous Mar 20, 2014

    some of the tv shows and dvd movies we watch have a black border on the top and bottom of our tv screen

  • Anonymous Mar 22, 2014

    Tv is 6 yrs old 40 inch bars on screen when turned on about 1/4 from left like a colored bar code. picture visible Behind rest of screen

  • Anonymous Mar 24, 2014

    technika 15.6-600 TV using RC-D3-02 remote does not have facility to change screen size. My picture has {somehow] recently changed -no top of heasds etc. How can I reset picture size?

  • Anonymous Mar 26, 2014

    Was watching my TV and then the picture disappeared but the sound remained. On the screen appeared a notice saying no signal. The menu bar is also distorted with a change of colour

  • Anonymous Mar 31, 2014

    Settings display bar will not go away and resolution screen is split something was bumped on remote and cannot reset

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This set does have a video problem. If it was bought locally, then, the retailer may have a 30 day return policy. If bought online or cannot be returned, then, contact Sony, for a service center in your location: http://eservice.sony.com/webrma/web/index.do Either way the set is to new to have a problem and you should get it resolved as soon as possible.

Posted on Aug 05, 2007

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Posted on Jan 02, 2017

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