Question about Sony BRAVIA KDL-40S2000 40 in. LCD HDTV

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Sony KDL 46V2500

Brand new, delivered 8/1/07. Connected to Oppo DVD via HDMI. Watched an entire movie(perfect picture). During the second movie picture disappears and entire TV screen displays various color bars, after one minute screen settles down to six faint white horizontal bars and 6inch by 6 inch vertical color bars in lower left corner(similar to UPC code in appearance). Using remote to change video settings does not alter screen except to change some of the colored bars making them larger. Menu feature does not operate either from remote or TV. Audio continues to play properly. Tried various DVDs and switched to Sony DVD player through component conections with same result. When TV is turned on the standby light does not come on, or blink. Sony TV support sent email with general picture problem troubleshooting tried all with no help. All ideas appreciated.

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Re: Sony KDL 46V2500

This set does have a video problem. If it was bought locally, then, the retailer may have a 30 day return policy. If bought online or cannot be returned, then, contact Sony, for a service center in your location: Either way the set is to new to have a problem and you should get it resolved as soon as possible.

Posted on Aug 05, 2007

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