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What does it mean when you get a NG status on a print job?

I have some print jobs that are pdf files that won't print. When I check the status of jobs, it has a NG in the status column. Can you tell me what this means?

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  • Ridwaan Babamia May 11, 2010

    NG = No Go, there should be a code with it.

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6 Suggested Answers

SOURCE: Bizhub 350 error code EA3226 when trying to scan to email

I changed the SMTP address from a name to an IP and that resolved it for me.

Posted on May 28, 2008

MUKHTAR
  • 2015 Answers

SOURCE: printer won't print

switch of the printer first remove the usb cable from the printer and uninstall the printer driver nad remove printer from device manager also. to go to the device manager do these steps first right click on my computer and then go to properties and the click on hardware tab and then click on device manager and go to universal serial bus controllers just click on + tab it will expand and it will show the list of connected hardware select usb printing support and right click on and uninstall then restart you system. after coplete boot run the driver software and connect the usb cable when it will prompt you and switch on the printer. it will install your printer

Posted on Sep 22, 2007

  • 1 Answer

SOURCE: Printing PDF files

I had this problem after I had fixed a problem printing from Quicken. I was able to print from Quicken by changing the print option in Windows -- mine was set to "Spool documents" and I changed it to "Print directly from printer" -- the advice I was given was to change it from whatever it was set at to the other option. For printing a PDF file, I changed it back to "Spool documents" and it allowed me to print the PDF file. Try this and see if it works for you -- click the Windows Start button and select Settings, then Printers and Faxes. Right click on the selected printer and select Properties. In the properties window look for a setting to print directly to printer or spool documents -- mine was under the Advanced option. Try the option not currently selected -- in my case, I changed it back to Spool documents with Begin printing immediately -- and then try to print a PDF file. It looks like I will have to toggle back and forth when I am printing from Quicken and when I am printing a PDF file. Hope this works for you.

Posted on Apr 18, 2008

  • 50 Answers

SOURCE: status on print job says offline dell m5200

a few questions:

-Do you know this printer IP?
-Can you ping this printer?
-How many printers do you have on your network?
-Did all the printers on your network offline or just this printer?
-Did you check the network cable that connected to your printer?

solution:
-you might try to restart printer spooling service on your print server
or
-If your server is still functional, you might try to reinstall/set up this printer on network

Posted on Mar 24, 2009

  • 8 Answers

SOURCE: hp 2420 prints a ''job storage status page'' after each print job

If you have your software driver or print job set to save your print jobs to the printer and your printer does not support this, you will get that error and status page. Here is what the User's manual says about print job storage:
"The printer supports two distinct job-storage features that you can use to initiate printing from the printer control panel after the print job is sent from the computer:
● Proof and hold jobs
● Private jobs
Make sure that you identify your jobs in the printer driver before printing. Using default names might override previous jobs that have the same default name or cause the job to be deleted.

The job-storage features require 48 MB of RAM. For printer models that have less than 48 MB of RAM, you can add memory so that they can support the features."

Posted on Apr 16, 2009

  • 158 Answers

SOURCE: Error Code ED09C7 when scanning to the shared Network Folder

this means the computer name and or passwordare incorrect when creating the one touch key in the user name and password fields the user name and password must match exactly to the name and password on the pc

Posted on Oct 30, 2009

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1 Answer

After printing job


try a different file. try a different program pdf, word, web page email does this happen with all of the them check your printer properties,

Jan 30, 2014 | Konica Minolta Printers & Copiers

1 Answer

Only prints first job - can't delete from que


Please try this approach instead:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.


I hope this information has been helpful.

Dec 20, 2011 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

My printer will not print still after I troubleshoot it and everything. I have a netbook laptop so I don't know why it's not printing. It says it's ready and everything


Problem Print job does not print; No Lexmark job status window Solution What you will see


  • The Windows print queue spools the print job.
  • The print queue icon appears in the systray or notification area.
  • The print queue icon disappears as if the print job has successfully been sent to the printer.
  • The print job disappears and does not print.
  • No Lexmark job status window appears to indicate a communication problem.
  • No other communication errors. This issue is most likely due to a corrupt device mode registry entry from another printer that was installed and used in the past.
Or
  • You do see the job status window and you do not see any alerts or communication errors, yet still nothing gets printed

What to do

A confirmed cause must be established before a resolution can be achieved.
To do this:

  1. download a diagnosis tool that will help determine the cause of the printing issue.
    IMPORTANT: Again, this tool is only to be used in cases where there is no communication error message from the Lexmark job status window and the job spools quickly through the Windows spooler, yet nothing prints.
  2. Select an easy-to-find Save location, such as your Windows Desktop.
  3. Double-click on the delserDevMode.exe file.
  4. Accept the License Agreement. After the file is executed, it saves devmode.txt to your root directory (e.g., C:\devmode.tx.

Aug 31, 2011 | Lexmark X2670 All-In-One Printer

1 Answer

One green flash & 2orange flashes. when the lid is lifted, the carriage won't move to the middle.


First, turn off the printer.

Then, remove/delete all print jobs, if any (printer icon tray > show active printers > select jobs and press delete). If the jobs didnt get exclude and are keeping the status of "excluding/deleting", restart your windows.

After reboot, check if the jobs are gone. If so, turn on your printer and try to print again.

Jul 20, 2011 | Canon BubbleJet i560 InkJet Printer

1 Answer

Keep printing old docoments / will not print current docoment / printing seem to be strunt


Follow these steps to fix your problem :

Method A :
Press the cancel button or use the cancel menu command on the printer
The most obvious way to cancel a print job is to find a cancel button or a cancel menu command on the printer and to press it. So, if you have not already done this, try this method first.

If this method worked for you, you are finished with this article. However, you may want to read the "Prevention tips" section to avoid this problem in the future.

If your printer does not have these items or if this method did not work for you, try Method B.

Method B:
Turn the printer off and on
Next, try turning the printer off and then on. With certain printer models, this cancels the print job.

If this method worked for you, you are finished with this article. However, you may want to read the "Prevention tips" section to avoid this problem in the future.

If this method did not work for you, turn your printer off, and then try Method C.

Method C:
Use Control Panel to cancel printing
This method is a bit fancier. We will use Control Panel to try to cancel printing.

But what exactly are you trying to do? Are you trying to cancel printing only a single document, or are there other print jobs that you want to cancel? And are all the print job yours, or are there print jobs that other people have sent to the printer? If you have to cancel documents that other people have sent to the printer, you must have Computer Administrator status or you must have permission to cancel the print jobs. If you are using your own printer, you most likely have Computer Administrator status. If you are printing to a shared printer, you might have to ask the system administrator to cancel the print job for you.

To cancel one or more print jobs, follow these steps.

1. Click Start, and then click Run.
2. In the Open box, type control printers, and then click OK.
3. Right-click the icon for your printer, and then click Open.
* To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
* To cancel all print jobs, click Cancel All Documents on the Printer menu.

Note If you cancel a print job that you did want to print, make sure that you send the print job to the printer again.

If this method worked for you, you are finished with this article. However, you may want to read the "Prevention tips" section to avoid this problem in the future.

If this method did not work for you, make sure that your printer is turned off, and then try Method D.
Back to the top
Method D: Stop the print spooler and delete all spooled files
If you tried Methods A through C and you were not successful, Method D should work for you. If you came to Method D immediately only to delete a print job, some of what we say here might not apply to you, so please bear with us.

Method D is somewhat more complex and will require a bit more work than the other methods, but don't worry. Method D looks much more difficult than it really is.

First, in case that you don't know how printing works, here is a short explanation. Print jobs are sent to the printer as spooled files. This means that the files are put in a temporary location so that the printer can access a print queue and print jobs at its own speed. If you stop the spooler and its files, most of the time, you both cancel printing and delete the print job.

Note To use this method, you must have Computer Administrator status. If you are using your own printer, you most likely have Computer Administrator status. If you are printing to a shared printer, you might have to ask the system administrator to cancel the print job for you.
Step 1: Start Notepad
To stop the print spooler and its files, we will have you create and run a script file that will automatically stop the service. This sounds difficult, but it really isn't. Just follow these steps carefully.

1. Click Start, and then click Run.
2. In the Open box, type notepad, and then click OK. Notice that a blank Notepad document opens.

Step 2: Copy a command script to Notepad
Now we will have you copy and paste some commands to the Notepad document.

1. Carefully select (highlight) all the following text:
net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler
2. Right-click the text that you selected, and then click Copy.
3. In Notepad, right-click in the blank document, and then click Paste.
4. Carefully select (highlight) all the following text:
C:\DeletePrintJobs.cmd
5. Right-click the text that you selected, and then click Copy.
6. In Notepad, click Save As on the File menu.
7. In the File Name box, right-click, and then click Paste.
8. Click Save.

Step 3: Run the command script file
Now that you have created the command script file, you will run it. To run it, you will copy and paste the name of the command script file in the Run box.

1. Carefully select (highlight) all the following text:
C:\DeletePrintJobs.cmd
2. Right-click the text that you selected, and then click Copy.
3. Click Start, and then click Run.
4. In the Open box, right-click, and then click Paste.
5. Click OK.
6. Notice that the Command Prompt window opens to run the command script file that you created. Notice also that this window closes automatically when the command script file has finished running. If you do not see the Command Prompt window open, check that you saved the command script file by using the correct name and that you entered the correct command script file name in the Run box.

If this method does not work the first time, or if you cannot print anything after you use this method, restart your computer, and then try again.

Nov 20, 2010 | Lexmark X2500 All-In-One Printer

2 Answers

How do i cancel a print job?


Method A: Press the cancel button or use the cancel menu
command on the printer
loadTOCNode(2, 'resolution');
The most obvious way to cancel a print job is to find a cancel button or a
cancel menu command on the printer and to press it. So, if you have not already
done this, try this method first.

If this method worked for you, you are
finished with this article. However, you may want to read the "Prevention tips"
section to avoid this problem in the future.

If your printer does not
have these items or if this method did not work for you, try Method B.
Method B: Turn the printer off and on
loadTOCNode(2, 'resolution');
Next, try turning the printer off and then on. With certain printer models, this
cancels the print job.

If this method worked for you, you are finished
with this article. However, you may want to read the "Prevention tips" section
to avoid this problem in the future.

If this method did not work for you,
turn your printer off, and then try Method C.
Method C: Use Control Panel to cancel printing
loadTOCNode(2, 'resolution');
This method is a bit fancier. We will use Control Panel to try to cancel
printing.

But what exactly are you trying to do? Are you trying to cancel
printing only a single document, or are there other print jobs that you want to
cancel? And are all the print job yours, or are there print jobs that other
people have sent to the printer? If you have to cancel documents that other
people have sent to the printer, you must have Computer Administrator status or
you must have permission to cancel the print jobs. If you are using your own
printer, you most likely have Computer Administrator status. If you are printing
to a shared printer, you might have to ask the system administrator to cancel
the print job for you.

To cancel one or more print jobs, follow these
steps.

  1. Click Start, and then click Run.
  2. In the Open box, type control printers, and then click OK.
  3. Right-click the icon for your printer, and then click Open.

    • To cancel individual print jobs, right-click the print job that you want to
      cancel, and then click Cancel.
    • To cancel all print jobs, click Cancel All
      Documents on the Printer menu.
Note If you cancel a print job that you did want to
print, make sure that you send the print job to the printer again.

If
this method worked for you, you are finished with this article. However, you may
want to read the "Prevention tips" section to avoid this problem in the
future.

If this method did not work for you, make sure that your printer
is turned off, and then try Method D.
Method D: Stop the print spooler and delete all spooled
files
loadTOCNode(2, 'resolution');
If you tried Methods A through C and you were not successful, Method D should
work for you. If you came to Method D immediately only to delete a print job,
some of what we say here might not apply to you, so please bear with
us.

Method D is somewhat more complex and will require a bit more work
than the other methods, but don't worry. Method D looks much more difficult than
it really is.

First, in case that you don't know how printing works, here
is a short explanation. Print jobs are sent to the printer as spooled files.
This means that the files are put in a temporary location so that the printer
can access a print queue and print jobs at its own speed. If you stop the
spooler and its files, most of the time, you both cancel printing and delete the
print job.

Note To use this method, you must have Computer
Administrator status. If you are using your own printer, you most likely have
Computer Administrator status. If you are printing to a shared printer, you
might have to ask the system administrator to cancel the print job for you.
Step 1: Start Notepad
loadTOCNode(3, 'resolution');
To stop the print spooler and its files, we will have you create and run a
script file that will automatically stop the service. This sounds difficult, but
it really isn't. Just follow these steps carefully.

  1. Click Start, and then click Run.
  2. In the Open box, type notepad, and then click OK.
    Notice that a blank Notepad document opens.

Step 2: Copy a command script to Notepad
loadTOCNode(3, 'resolution');
Now we will have you copy and paste some commands to the Notepad document.

  1. Carefully select (highlight) all the following text:
    net stop spooler
    del
    %systemroot%\system32\spool\printers\*.shd
    del
    %systemroot%\system32\spool\printers\*.spl
    net start spooler
  2. Right-click the text that you selected, and then click Copy.
  3. In Notepad, right-click in the blank document, and then click Paste.
  4. Carefully select (highlight) all the following text:
    C:\DeletePrintJobs.cmd
  5. Right-click the text that you selected, and then click Copy.
  6. In Notepad, click Save As on the
    File menu.
  7. In the File Name box, right-click, and
    then click Paste.

    Note Notice that
    this file name differs from most other file names that you might have seen. That
    is because this file is a command script file.
  8. Click Save.

Step 3: Run the command script file
loadTOCNode(3, 'resolution');
Now that you have created the command script file, you will run it. To run it,
you will copy and paste the name of the command script file in the Run box.

  1. Carefully select (highlight) all the following text:
    C:\DeletePrintJobs.cmd
  2. Right-click the text that you selected, and then click Copy.
  3. Click Start, and then click Run.
  4. In the Open box, right-click, and then
    click Paste.
  5. Click OK.
  6. Notice that the Command Prompt window opens to run the command script
    file that you created. Notice also that this window closes automatically when
    the command script file has finished running. If you do not see the Command
    Prompt window open, check that you saved the command script file by using the
    correct name and that you entered the correct command script file name in the
    Run box.
Note If this method does
not work the first time, or if you cannot print anything after you use this
method, restart your computer, and then try again.

Oct 08, 2010 | Pitney Bowes AddressRight DA300 Printer

2 Answers

I have a Canon ir 3045 copier, when I try to send the scanned copy directly to a file, the file doesnot save to the destination network folder. When I looked at the scanner send logs i saw status as NG...


I have a Canon ir 3045 copier. I had sucessfully scanned two documents but the third scanned document (107 pages) was not emailed to me. When I click on press details, the job type reads #801. how do i retrieve the document?

Apr 24, 2009 | Printers & Copiers

1 Answer

Printing Acrobat 9 pdf file to the Imagerunner 7200


In acrobat go file, print and press advanced. Check print as image. Print the job again and see if you get different results. This does the image processing on the PC. Your document may have a postscript error in it and your device may be set not to print PS errors.

What driver language and version are you using?

Try updating your driver to the newest version, get device status.

You may also wish to try PCL printing for that file. (as a workaround)

Do other files have the same problem? What about when sent to another printer entirely?

Mar 05, 2009 | Canon imageRUNNER 7200 Copier

1 Answer

Canon MF6550


Try to press te System Monitor Button and scroll using the > to Print Status. If there is a print job in there press ok the < to cancel the print job. You may want to check the other status windows in case it is a Fax or Copy job instead of a print job.

Apr 18, 2008 | Canon imageCLASS MF6550 All-In-One Laser...

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