Question about Canon Office Equipment & Supplies
I have some print jobs that are pdf files that won't print. When I check the status of jobs, it has a NG in the status column. Can you tell me what this means?
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Posted on Jan 02, 2017
SOURCE: printer won't print
switch of the printer first remove the usb cable from the printer and uninstall the printer driver nad remove printer from device manager also. to go to the device manager do these steps first right click on my computer and then go to properties and the click on hardware tab and then click on device manager and go to universal serial bus controllers just click on + tab it will expand and it will show the list of connected hardware select usb printing support and right click on and uninstall then restart you system. after coplete boot run the driver software and connect the usb cable when it will prompt you and switch on the printer. it will install your printer
Posted on Sep 22, 2007
SOURCE: Printing PDF files
I had this problem after I had fixed a problem printing from Quicken. I was able to print from Quicken by changing the print option in Windows -- mine was set to "Spool documents" and I changed it to "Print directly from printer" -- the advice I was given was to change it from whatever it was set at to the other option. For printing a PDF file, I changed it back to "Spool documents" and it allowed me to print the PDF file. Try this and see if it works for you -- click the Windows Start button and select Settings, then Printers and Faxes. Right click on the selected printer and select Properties. In the properties window look for a setting to print directly to printer or spool documents -- mine was under the Advanced option. Try the option not currently selected -- in my case, I changed it back to Spool documents with Begin printing immediately -- and then try to print a PDF file. It looks like I will have to toggle back and forth when I am printing from Quicken and when I am printing a PDF file. Hope this works for you.
Posted on Apr 18, 2008
a few questions:
-Do you know this printer IP?
-Can you ping this printer?
-How many printers do you have on your network?
-Did all the printers on your network offline or just this printer?
-Did you check the network cable that connected to your printer?
-you might try to restart printer spooling service on your print server
-If your server is still functional, you might try to reinstall/set up this printer on network
Posted on Mar 24, 2009
If you have your software driver or print job set to save your print jobs to the printer and your printer does not support this, you will get that error and status page. Here is what the User's manual says about print job storage:
"The printer supports two distinct job-storage features that you can use to initiate printing from the printer control panel after the print job is sent from the computer:
● Proof and hold jobs
● Private jobs
Make sure that you identify your jobs in the printer driver before printing. Using default names might override previous jobs that have the same default name or cause the job to be deleted.
The job-storage features require 48 MB of RAM. For printer models that have less than 48 MB of RAM, you can add memory so that they can support the features."
Posted on Apr 16, 2009
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