Question about RCA MODEM CBL (PC3060)

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I get a dial tone and can use the phone, but it doesn't ring.

My telephone line is hooked up to the modem (in the correct spot for 1-line service), but it was recently moved and re-connected to a different phone jack on the other end. Now the phone is working, but it doesn't ring.

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  • kodek May 11, 2010

    Your saying that you have dial tone but it doesn't ring, correct? If so, try dialing your cellphone to verify that the displayed phone number is, in fact, the expected number. If you move the phone back to the original jack does it definitely ring?

  • ynotphone
    ynotphone May 11, 2010

    have you ensured that the phone still rings, plug it in and call it to verify that it still rings.



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  • 132 Answers

Check to make sure your ringer is turned on on your phone. Did you try another phone?

Posted on Oct 18, 2009


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Our cordless phone says check tel line we have unplugged and plugged back in nothing called phone company they said everything was fine still our phone isnt working

You probably have a telephone wiring problem inside your home or your cordless telephone base has failed. I like to use an old corded phone for diagnostics. If you have other phones connected to the same phone line, make sure that all handsets are in standby/on hook.

First, try a different RJ-11 cable between the jack and the base. (Note: I have seen someone use a handset cord here. It doesn't work so make sure that the correct cable is in use.) If the "check tel line" message persists, connect the test phone to the jack with the RJ-11 cable. Do you hear a dial tone? If you do, then the cordless phone base has malfunctioned. If it is under warranty, contact the manufacturer. Otherwise, replace the phone.

If neither phone gets a dial tone, check if the test phone hears a dial tone at another jack on the same line, if you have one. If you have a dial tone here, then you know that the wires in the first jack or between the service box and the jack have a problem. Check the jack. There are two types of jacks: keystone and screw connections. Look for any loose conductors. For a keystone jack, you will need a punch-down tool, available at most hardware stores in the wiring section. Do not strip the wire; just push it back into the correct spot in the keystone. For screw-type jacks, strip the wire and secure it under the correct screw. See for the pattern.

Find your service box. Check if any wires are dangling. I had a service upgrade where the wiring for one jack was left loose behind the siding. Once that wire was connected to the new box, all of the jacks worked. Even though the telephone company said that the service was good, try your test phone if there is an RJ-11 jack in the service box. If you do not have a dial tone, get your phone company to send a technician. The outside wiring needs to be repaired. (Most companies should repair this for free. However, some companies are trying to get more people switched to other service types.)

Do you have a DSL line? If so, where is the DSL filter? If your filter is inside, you may need to replace it. If it is part of the service box, your telephone company technician should fix it for you.

If your phone line has a dial tone at the service box and the problem isn't in the jack, then you may want to hire a professional to fix a wiring problem in the wall. Most telephone companies will provide a technician to do this for a fee.

I hope this helps.

Cindy Wells
(I have had mice damage copper wire leading to a phone line outage. Other external wiring problems were due to contractors digging too close to the phone line. With a fiber-optic service, when the modem in the service box failed, the phone lost the line and dial tone.)

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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My phone #1 does not ring nor can I get a dial tone.

Troubleshooting Home Phone for No Dial Tone ' iiHelp
This article will explain what to do if you can't make or receive calls using your HomePhone (landline). ... If it rings normally, skip to step 3. If you hear an engaged tone ora recorded voice saying the number is not available, ... If you have a dial tone and can make a call when your phone is plugged into one socket but not ...
No Dial Tone - Phone Forum - Phone Forum - Cox Support 1, 2014 - 16 posts - ‎13 authorsThis will help determine which phone or jack may be contributing to the problem. If these steps do not restore your phone service it may be necessary to ... directly to the #1 telephone port on the modem and see if you get dial tone there. ... Then try calling yourself(from a cell phone), and as it rings, plug the ...Big Mystery...Phone won't ring ' Techlore

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I have two dell laptops that are having the same problem of no dial tone

First of all, be sure that the connection you have configured on the computers are Dial Up connections.

If you have restrictions activated on the telephone line, removing them might help. Some other services of your telephone provider can also prevent your modems to properly detect the dial tone. It might be worth to take a look in that direction.

It might also be a problem with the telephone line. Try also to dial the number normally entered in the dial-up connections. You should hear a ringing tone shortly followed by noises similar to a fax machine. If you hear this, you access correctly to your providers dial up server and the problem would be with the two computers.

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No dial tone pressing hook, NG and Poor line condition transmission report on sending and receiving. Confirmed good dial tone on line in and on phone on ext. Copy, display, everything else fine. I hear...


Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.



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Trying to launch internet gives me error 680.

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If the modem will blind dial (x1), but not detect dial-tone otherwise, the problem is likely to be in the proper selection of the Country in Windows->ControlPanel->Telephony or in improper installation of the modem or lack of support for your country in the driver you are using. Check to see if there are updated drivers for your modem.
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