Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Mine needs firmware fixed

I just want to know if i can fix the firmware on my zune with rhapsody if you dont have the software for the zune

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You can get the software from Zunes website.

www.zune.com

Posted on Mar 12, 2009

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My zune is displaying error 5 message and i have tried everything and my computer wont recognize my zune im lost please help


http://support.microsoft.com/kb/926993
It's a fatal error and they want to fix it.
If you want to try to fix it (when you do things like this you can mess up and brick your zune but if you follow directions you should be fine) enter recovery mode and restore from scratch. You will lose everything on the zune including firmware but it will restore from the computer and should work regardless of what the issue is. When it restores it will reinstall your firmware apps music anything synced. It is a very common fix on iphones (called dfu mode). I would need the model of your zune to tell you specific instructions but look up how to enter recovery mode (or how to reset) for zune in youtube with your model and it should have someone showing you how. Good Luck!

Jun 03, 2011 | Microsoft Zune JS8-00001 Digital Media...

Tip

Load Main Image Failed & Refresh Database Freezes


*** Warming : Dont try this if you dont know what your doing or if you dont know what your main problem is with the player. All the steps in this guide are collected from various sites i would not name them ( if not for you guys this guide will not be possible ) . I suggest if you dont know what you are doing is to contact sandisk technical support. ***

This is for Sansa E200 Series ( Normal and Rhapsody Model ) mp3 player with Version 1 devices. I see that many of you are experiencing this error on your players and i decided to create this guide that worked for me and for my friends players after contacting the nice guys from the sandisk technical support.

This is for Load Main Image Failed Problems.
Note : This is caused by an incorrect firmware version was loaded on the player or a bad copy of firmware files in the player.

I . For Normal Mp3 Players which dont have a Rhapsody Channel.

1. Perform Recovery mode on the player ( Enable Hold Switch + Press Record Button + Power Button ) , when it says welcome to recovery mode connect the player to the computer.

2. Open the 16MB Format which is the player in your My Computer. Then check open the Version.txt. This file will tell you what is the firmware of the player. Now you will have there,
    * .12A = Older Version firmware got to 2B
    * .15A = Also an older version of firmware go to 2B
    * .18A = Latest version of firmware. got to 2C

2B .If you have an older version of firmware downloading and updating the firwmare of player to the latest one usually resolves this problem. If not applying this file on the 16MB Format will have a greater chance of fixing the problem.

http://tinyurl.com/347j66 

This file will be upgrading the firmware of you player to the latest one.

2C. Download and install this file on your computer and then run the file.

http://tinyurl.com/nwtp4

This file will be downgrading the firwmare to an older version which is .12A

II. Load Main Image failed for Rhapsody Model mp3 Player.

1. Perform recovery mode on the player. Then connect the player to the computer.

2. 16MB Format should be detected in your My Computer. Download and apply this file in the .16MB Format.

http://tinyurl.com/2z5gc5

This will correctly reinstall the correct firmware for the player.

===================================================
For Players Experiencing Refresh Database on thier device. This would apply on both Rhapsody and Normal Model mp3 player.

1. Perform recovery mode on the device. Then connect to your computer.
2. The 16MB format would be recognize on the My Computer window. Download and apply this file into the 16MB Format.

http://tinyurl.com/2c5zzm

If the above link dont work just create a file name sansa.fmt take the extion of the file should be FMT. To check the file extension right-click on the file and choose properties.

=== If all else fails contact sandisk technical support.====
Thanks to crimsontide, cyber and to my special friend johnnyten for lending my your sandisk player. :D                                                                              

on Dec 15, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

My 4gb zune pink wont turn on or do anything except when plugged into a pc the zune tells me to open the zune software and and restore the device firmware


If it's not doing anything else, so you should probably let the zune software do the restore. Usually doing a restore will fix any software related issues.

Mar 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

When i sync new music and try to play it it plays for 10 seconds then my zune freezes


Wipe the device. Update the firmware. Then re-add all your media (music) and try again.

If the problem persists you will need to contact Microsoft (Zune) about the problem because then you are dealing with a hardware issue and not a software issue. Hardware issues can only be fixed by professionals and support from Zune.

Mar 08, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

30 gig zune frozen on "ZUne screen"


Theres a note on the zune website about this issue today... Looks like its microsofts fault! At least I feel better knowing I didn't break my zune!

Dec 31, 2008 | Microsoft Zune 2nd Generation Digital...

1 Answer

30gb zune only has black screen


Try these ideas first, except calling for service since it's out of the warranty: http://support.microsoft.com/kb/931912. If this doesn't work then, you'll have to erase all the content on your Zune through the buttons on it and use the Zune software to restore the firmware and getting it to boot again. If this doesn't work, then the hard drive may be bad in the Zune and will need to be replaced. If the hard drive is bad, you'll usually hear a lot of repetitive clicking. I hope this helps.

Dec 09, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Broken zune


i get the same exact problem what i do is restart my computer and plug my zune into a diffrent usb port(i have 4...2 in the front and 2 in the back) and my back ones work fine try that and let me know if it works

good luck

~Temp

Aug 28, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Broken Zune screen


My dad replaced mine...

now the buttons dont work : /

Jun 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune problem


Download and install the latest zune software from microsoft. Run the new zune software, plug your zune into the computer and it should prompt you to install the latest firmware automatically. This is all that is necessary with the majority of firmware problems.

May 12, 2008 | Microsoft Zune JS8-00001 Digital Media...

34 Answers

PC will not detect my zune.


Hey!! I just fixed mine! I had recently installed drivers for a PS3 controller, and for some reason those were conflicting with the Zune.

To fix it, I went to add/remove programs, and then removed the libusb program, that fixed it instantly! Good luck!

Dec 04, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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